嘉盛酒店SOP体系人力资源管理制度和程序

人力资源管理制度StandardOperatingProceduresHumanResources人力资源部操作程序PolicyNo.Subject政策编号主题HR-01ManpowerAdministration人员预算管理HR-02ClassificationofEmployment职位分类HR-03RecruitmentPolicy招聘政策HR-04EmploymentProcedure入职程序HR-05NewEmployeeOrientation入职培训HR-06ConfirmationofProbation试用期转正HR-07Promotion&Transfer晋升和调职HR-08Separation员工离职手续HR-09SalaryPayment工资支付HR-10EmployeeAttendance&SalaryDeductiononAbsenteeism员工考勤及工资减扣HR-11WorkingHours&DutyRoster工作时间及排班HR-12SalaryAdministration工资管理HR-13Leave休假HR-14OvertimeCompensation加班补休HR-15MedicalBenefits&Consultation医疗福利及就诊程序HR-16DutyMealinStaffCanteen员工餐厅工作餐HR-17GrievanceProcedure员工投诉程序HR-18DisciplinaryProcedure纪律处分程序HR-19EmployeeBirthdayParty员工生日会HR-20NameTag名牌HR-21GroomingStandard仪容仪表标准HR-22CompensationtoDamages破损赔偿HR-23WorkingInjury工伤HR-24EmployeeNotice员工公告HR-25StaffExit员工通道HR-26GuestRoomExperience客房体验程序HR-27HotelTrainingClub酒店培训俱乐部HR-28LanguageTest&Allowance语言考试及津贴HR-29MonthlyTrainingPlan月度培训计划HR-30LocalStaffBenefitsChart本地员工福利表HR-31OnthePropertyTraining酒店培训HR-32InternalCrossTraining店内交叉培训HR-33HotelSponsoredTraining酒店资助的培训HR-34StaffLocker员工更衣柜HR-35Trainees&CasualLabor培训生及临时工HR-36PerformanceReview员工工作评估STANDARDOPERATINGPROCEDURESSubject:ManpowerAdministrationEffectiveDate:Oct.01,2003人员预算管理PolicyNo:HR-01Issuedby:HRDirectorPage:1Approvedby:GeneralManagerDistribution:SeniorExecutiveCommitteeDepartmentHeadsA&BAllEmployeesObjective目的ThepurposeofthispolicyistoestablishguidelinesfordeterminingandcontrollingannualheadcountrequirementsfortheHotel.此政策鉴于更好的控制年度人员预算符合酒店的正常运作。PolicyStatement政策说明ItisthepolicyofGoodwinHoteltoreviewandapproveheadcountbudgetannuallyforeachdepartmentthatwouldrepresentthemaximumstaffingestablishmentthatmaybebroughtonboardeachyear.Exceptinextremecases,requisitionsforadditionalheadcountarenormallydisapproved.嘉盛酒店政策规定：各部门总监或经理每年应对本部门的人员编制和预算进行复查，修改并确认每年的最高人员预算。年度预算被批准后，除特殊原因，要求增加的人员一般是不予批准的。Procedures程序1.Aspartoftheannualbudget,allDepartmentsHeadsshallproposetheirmanpowerbudgetfortheforthcomingyearinSeptemberfortheirDivisionHead’sendorsementwithelaboratedjustificationofthemanpowerchanges,ifthereisany.作为年度预算的一部分，所有部门经理应在每年的九月份准备来年的人员预算。如有任何变动，各部门都应解释说明呈报审批。2.ThemanpowerbudgetsshallthenbestudiedbytheHumanResourcesDirector,afterwhichallmanpowerbudgetswillbecompiledandsubmittedtotheGeneralManagerforapproval.各部门的人员预算由人力资源部审核后报总经理审批。3.FinalapprovalwillbesoughtfromtheGeneralManagerandOwner’sbeforebudgetsbecomeseffective.所有人员预算在实施前必须获得总经理和业主的批准。4.DepartmentHeadswhowishtoincreasethedepartmentalauthorizedheadcountrequirementduringtheyearshallseekapprovalfromGeneralManagerandFinancialControllerviatheHumanResourcesDirector.JustificationfortheadditionalheadcountisrequiredandapprovedbytheOwner’s如果部门经理希望在本年度内增加部门的人员编制必须经总经理，财务总监和人力资源的审批。增加的人员和具体说明应获得业主的批准。STANDARDOPERATINGPROCEDURESSubject:ClassificationofEmploymentEffectiveDate:Oct.01,2003职位分类PolicyNo.:HR-02Issuedby:HRDirectorPage:5Approvedby:GeneralManagerDistribution:SeniorExecutiveCommitteeDepartmentHeadsA&BAllEmployeesObjective目的Thepurposeofthepolicyaimstodefinethetermsandconditionsofworkandemploymentbenefitsentitlementsforthedifferentgradesandcategoriesofemployees.这项政策的目的在于根据不同的级别和范畴区分工作情况和员工福利。PolicyStatement政策说明ItisthepolicyoftheGoodwinHoteltodefineandclassifythegradesandcategoriesofouremployeesintoSeniorExecutiveCommittee,DepartmentHeads,SupervisorsandGeneralEmployeesandExpatriateandlocalemployeesrespectively.嘉盛酒店规定：限定和区分员工的级别和种类，分为高级行政委员会，部门经理，主管普通员工和本地员工。Procedures程序1.Thereare5gradesofEmployees:员工级别有5种：1.0.SeniorExecutiveCommittee--SE高级行政人员1.1.DepartmentHeadA--AA级部门经理1.2.DepartmentHeadB--BB级部门经理1.3.SeniorSupervisor&Supervisor--SS高级主管&主管1.4.GeneralEmployee–Grade1and2--G1/G2普通员工－一级和二级1.5.Trainee&CasualLabor--C培训生&临时工PleaserefertoManningGuidefordifferentgradesofEmployees.请查阅不同级别员工人员配备指南。2.Thereare4categoriesofemployees:4种类别员工2.1.OverseasExpatriates–OverseasPackageEmployeeswhoarerecruitedfromoverseas外籍员工－定居海外在海外招聘的员工2.2.OverseasExpatriates–LocalPackageOverseasEmployeeshiredonalocalpackage.外籍员工－当地居住在本地招聘的外籍员工2.3.LocalEmployee本地员工Employeeswhoarelocalpeoplehavinglongstaywithinthecityconcerned.此类员工是在相关城市长期居住的本地人。2.4.LocalExpatriateEmployeeswhoareChinesenationalshiredfromoutsideofcitywheretheHotelislocated.此类员工是在当地酒店工作的具有中国国籍的其它城市的人。HotelHumanResourcePositionPolicy人力资源职位政策Level“SE”GeneralManager,总经理ResidentManager,驻店经理DeputyGeneralManager,副总经理Asst.toGeneralManager总经理助理FinancialController财务总监Level“A”DirectorofRooms(A1),房务总监（A1）HumanResourcesDirector(A1),人力资源总监（A1）DirectorofSales&Marketing(A1),市场营销总监（A1）DirectorofF&B(A1),餐饮总监（A1）DirectorofEngineering(A1),工程总监（A1）DeputyFinancialController(A2)财务副总监（A2）Level“B1”ChiefAccountant总会计师Food&BeverageManager,餐饮部经理ExecutiveChef,行政总厨EDPManager,电脑部经理PurchasingManager,采购经理HumanResourcesManager,人事经理TrainingManager,培训经理DirectorOfSales销售总监FrontOfficeManager,前厅部经理ExecutiveHousekeeper,行政管家SecurityManager.保安部经理Level“B2”ExecutiveAssistant,行政助理CreditManager,信贷经理CostController,成本控制经理Asst.PurchasingManager采购部副经理Asst.ChiefEngineer,行政副厨SalesManager,销售经理PRManager,公关经理F&BOutletManager(BeverageManager,CaféManager,ChineseR