(E)GPRS日常监控及处理流程

GPRS和EDGE监控处理1(16)BMCCPROJECTOPTIMIZATION19/05/20101555674861667（E）GPRS日常监控处理2010-5-19GPRS和EDGE监控处理2(16)BMCCPROJECTOPTIMIZATION19/05/20101555674861667目录（E）GPRS日常监控处理.............................................................................1目录...............................................................................................21.GPRSSLEEPINGCELLS监控及处理.................................................................31.1GPRSSLEEPINGCELL监控及处理流程图...........................................................31.2GPRSSLEEPINGCELL监控.......................................................................31.3GPRSSLEEPINGCELL处理.......................................................................41.4GPRSSLEEPINGCELL处理后的监控...............................................................42.EGPRSSLEEPINGCELL监控及处理.................................................................42.1EGPRSSLEEPINGCELL监控及处理流程图......................................................42.2EGPRSSLEEPINGCELL监控..................................................................52.3EGPRSSLEEPINGCELL处理..................................................................62.4EGPRSSLEEPINGCELL处理后的监控..........................................................63.3273告警监控及处理............................................................................63.13273告警监控及处理流程图...................................................................73.23273告警监控...............................................................................73.33273告警处理...............................................................................83.43273告警处理后的监控.......................................................................84.7725告警（BTS级告警）监控及处理...............................................................84.17725告警监控...............................................................................84.27725告警处理...............................................................................94.37725告警处理后的监控.......................................................................95.故障PCU.......................................................................................95.1故障PCU监控...............................................................................95.2故障PCU处理..............................................................................105.3故障PCU处理后监控........................................................................106其他BSC级告警的监控与处理....................................................................106.13019/3020告警处理.........................................................................106.23031告警处理..............................................................................117GB负荷过高监控处理...........................................................................128PCU的容量配置监控与调整......................................................................139SGSN相关指标监控.............................................................................1410各类性能监控周期、处理时限与记录要求..........................................................1510.1监控周期与处理时限........................................................................1510.2记录要求..................................................................................16GPRS和EDGE监控处理3(16)BMCCPROJECTOPTIMIZATION19/05/201015556748616671.GPRSSleepingCells监控及处理1.1GPRSSleepingCell监控及处理流程图1.2GPRSSleepingCell监控每半小时查看一次GPRS小区的各项指标,从而发现GPRSSleepingCell.GPRSSleepingCell故障现象如下:GPRS和EDGE监控处理4(16)BMCCPROJECTOPTIMIZATION19/05/20101555674861667很多的PACKETIMMEDASSREJMSG和很少的PACKETIMMEDASSACKMSG现象,即分组信道指派成功率低。很高的上/下行TBF建立失败率从OMCKPI上来看，上/下行有效数据量、上/下行平均每时隙TBF数等均不正常（为0或较之前降低很多）注：PACKETIMMEDASSREJMSG和PACKETIMMEDASSACKMSG两个counter在表PacketControlUnitMeasurement中，可以直接查看这两个counter值的变化从而判断出GPRSSleepingCell并做出相应的处理。1.3GPRSSleepingCell处理监控出现GPRSSleepingcell之后,首先保证这个cell有GTRX,并且GENA已经打开.对于GPRSSleepingcell,如果发现其同时存在7725告警,则需参照后面处理7725的方法进行,如果不存在7725告警,一般依次进行如下处理步骤:a).重启GPRS功能开关(即GENA)；b).重启GTRX(TRX上的GPRS开关)；c).调换GPRSSleepingcell的NSEI；GPRSSleepingcell的处理,主要有以上三种方法,依次进行.如果以上各步骤均无效,则有两种应对措施:1.及时通知运维倒换PCU,即切换BCSU；2.通知相关人员(如基站工程师等)进行处理.1.4GPRSSleepingCell处理后的监控GPRSSleepingCell每一个处理步骤过后,均需要查看之后半小时的相关指标,如果指标不正常,则需要进行下一步.处理后的查看指标如下:上、下行GPRS有效数据量(KB)分组信道指派成功率PacketImmediateAssignmentMessage数上、下行TBF建立成功率上、下行TBF数2.EGPRSSleepingCell监控及处理2.1EGPRSSleepingCell监控及处理流程图GPRS和EDGE监控处理5(16)BMCCPROJECTOPTIMIZATION19/05/201015556748616672.2EGPRSSleepingCell监控每半小时查看一次EGPRS小区的各项指标,从而发现EGPRSSleepingCell.EGPRSSleepingCell故障现象如下:问题小区的GPRS统计正常,但是EGPRS流量突然大幅度降低；GPRS和EDGE监控处理6(16)BMCCPROJECTOPTIMIZATION19/05/20101555674861667从OMC/KPI上来看,没有或者很少的EGPRSUL/DLTBFNumber、EGPRSULTBFNumber与DLTBFNumber差别很大、EGPRSDLPayload为0；ExpiredLLCframes(%)DL过高UL/DLmulti-slotallocationblocking(%)过高有用户投诉EGPRS不可用2.3EGPRSSleepingCell处理监控出现EGPRSSleepingCell之后,排查该类小区是否无用户、是否EDGE新规划基站.对于EGPRSSleepingcell,如果发现其同时存在7725告警,则需参照后面处理7725的方法进行,如果不存在7725告警,一般依次进行如下处理步骤:a)检查EGPRS参数设置是否正常EGENA是否打开；GTRX是否设置正确；EDAP是否绑定；b)重启EGENA(需要LockBTS)；c)调换问题小区的NSEI；EGPRSSleepingcell的处理,主要有以上几种方法.如果以上各步骤均无效,则有三种应对措施:1.首先建议关闭EGENA.,保证EDGE用户可以使用GPRS上网.2及时通知运维