SK公司建立流程型组织的研究

厦门大学硕士学位论文SK公司建立流程型组织的研究姓名：陈丽园申请学位级别：硕士专业：工商管理指导教师：孟林明200510019020025SKSK21SKSKSKSKSKSKSKSKSKSKAbstractAbstractThousandsofsoftwarecompanieshavesprungupthankstotheprogressingprosperityofthesoftwareindustryinChinasince1990’s.XiamenSKSoftwareR&DCo.,Ltd.(knownasSKCompanyasfollows),establishedinMay2002,isoneofthem.Thesoftwareindustryfacesfiercecompetitionaftermarchingintothe21stcentury.Thechangeswithinthesoftwareindustrybecomefrequentduetothechangeswithinthecustomerswhichthesoftwareenterprisesservefor.Onlythosewhotemporizethecustomers’changesandrequirementsmaykeepexisted,whilethosewhocannotadjusttheirstrategymaybedroppedoutfromthesoftwareindustryfaraway.SKcompanyhasexperiencedaperiodoffastdevelopmentDuringthisperiodSKcompanyfocusedonthemarketingexploitationandignoreditsinternalmanagement.Asthepersonnelgetsmoreandmoreandthemanagementdifficultybecomesmoreandmorecomplex,ifSKcompanywantstostandoutwithoutbeingbeatdownbyothercompetitors,ithastosetupprocessorganizationtoupgradeitsinternalmanagementlevelexceptprovidingexcellentproducts,hence,toenhanceitscorecompetence.Tobeginwith,thedissertationintroducestherecentsituationoftheglobalandChinesesoftwareindustryinChapterOne.ChapterTwogivestheconcreteinformationabouttheSKcompany,includingitsbackground,currentsituation,majorproductsandtheexistingproblems,andoneofthemainapproachestosolvetheseproblems.ChapterThreemakesabriefintroductionoftheprocess-typedorganizationtheories.ChapterFouranalyzesSKcompany’sresourceandstrategy.Theresourceanalysiscomprisestechnology,marketingcapabilityandhumanresource,whichstronglyinfluencesoftwarecompanies’development.ChapterFivemakesadetailedintroductiononhowSKsetsupitsprocess-typedorganization.First,itanalyzesanddiagnosesthecurrentprocesses,thenbasedontheSK’sresourceandguidedbyitsstrategy,itsetsupthesoftwareproductdevelopmentprocess,softwareprojectdevelopment,pre-saleprocess,saleprocessandafter-saleprocesswhichstronglyinfluencetheexecutionofstrategicgoals.Bythisway,SKcompanysetsupastandardizationandprocess-typedorganizationtoenhanceitstechnologyR&Dabilityandmarketingability.Attheendofthepaper,thewritermakesasummaryofthepresentresultsthatSKhasachievedandexpressesherpersonalunderstandingonthestandardizationmanagementofprivateenterprises.Keywords:BusinessProcessReengineering(BPR),softwareindustry1WTO9012INTERNET3243420012004SAPPeopleSoftOracleSiebel5CRMHRMSAPPeopleSoftOracleIT200452004SAPOracleSiebelSAPPeopleSoftOracle6200448.4622.5%200319.7%2.82004ERP7%8.9118.4%5.8612.1%2.896.0%2.865.9%1.974.1%1.944.0%1.913.9%1.022.1%21.1043.5%28.46100%ERP18.4%12.1%8SKSK200252450SK100SKSK90%10%5090%10%197219782000SK9SK1972SK(GIS,GeographicInformationSystem)GISGISGISGISGIS10GISGISGISGISCADDBMSGPSVBGISGISCGISSKSKOAOfficeAutomationSystemGISGIS6GIS5IBMLotusDomimo/NotesOAOAOAOfficeAutomationSystemOAOAOAOASK11IBMLotusDomimo/NotesOAOALotusSametimeQuickplaceLotusERPSAPOraclePeoplesoftCRUDIBMLotusDominoDB2J2EEExchangeOAExOAOAERPCRMOAExchangeLotusOAOA90%DominoExchangeJ2EE.NetOAExactE-SynergyeCologyHotOA12OEMOAUltimusOAOAOAMISOAOAOAOAOAOAOASK13SK190%160%210%230%310%10%10%30%SK6014SK20058SK2530SK1SKVBGISJAVAOASK152SK345SKLotus/notes6SKSK16SKABSKSKOAABB/SB/SB/SSK17SKABABSKA2004B2004500SKAB200518SK2005ABAISOCMMCapacityMaturityModel14312005725C25SK1970%50%SK20process-orientedorganization”process-focusedorganizationprocessorganization123JamesT.CTeng---2004221processHammerT.H.DavenportH.J.JohanssonbusinessprocessSKOA22/23BusinessProcessReengineeringBPR1990MichaelHammer1993JamesChampy—BPRBPR24BPRBPRBPRBPRBPR1998112515102623112327452121ABCD28EFG23ABCDEFG429123PDCA30SK31SK32SK332OASKSK34SKSK35SKSK36SKSKSKSKSK37SKJAVAVB.NETC++LOTUSDOMINOVBDOMINODOMIONOAJAVAOA38()19971SKSK39SKSKSKSKSK200520062007200820092010300800120015002000400010%20%10%5%3%5%12%15%18%20%20%20%SKSKSKSK40BPRSKSKSKBPR41SKB/SOAOA42123SKSK125%230%325%456BPR43OAOAN44OABPR451OAOA22OAB/S—OA300200546SKSKYESNOBPR4711213243411243648BPR4950BUG1——2——3——4——5——6——7——8——9——10——11——12——13——BPR51-1252,.:12123BPR531123212Meeting3123SOP3454657869MEETINGBUG10711812123SOP456BUG7854SK112132434556345BUG61234BPR5556SKSK5720%58[][1]200211[2]20021[3]LOTUSDOMINO620041[4]BPRIT200211P21-29[5]BPR[6]2004-2005[7]14312005725C25[8][9]200211[10]JamesT.CTeng---20042[11]Lotus2000200211[12]199811[13]19971[14]HammerMichaelReengineeringWorkDon’tAutomateObliterate,HarvardBusinessReview,July-August1990,P104-112[15]JoePeppard,PhilipRowland,TheessenceofBusinessProcessRe-engineering,PrenticeHallEurope,1997[16]RichardB.Chase,NicholasJ.Aquilane,F.RobertJacobs,OperationsManagementForCompetitiveAdvantage,TheMcGraw-HillCompanyInc,2001.59200411918SKSKIMBAIMBASK公司建立流程型组织的研究作者：陈丽园学位授予单位：厦门大学相似文献(4条)1.学位论文王柏华软件过程改进中的企业组织结构变革研究——以浪潮软件公司为例2005本文主要论述软件企业业务流程改进与组织变革的关系。论文共分为以下几个部分：首先，回顾了组织结构、流程再造和软件过程改进三大理论体系，介绍了它们的概念，发展历程，实施原则、发展现状和发展趋势等内容，并重点研究了它们之间的关联关系，指出软件过程改进就是软件企业的核心业务流程再造，将对软件企业的组织结构变革产生重要影响。其次，探讨了软件企业在产品生命周期管理(PLM)、项目管理(PM)和软件能力成熟度模型(CMM)三大理论体系指导下进行软件研发和项目实施等核心业务流程再造的过程中，如何变革其组织结构以适应新流程的需要的问题。进而，分析了软件企业的主要业