8D问题解决流程

2005-11-158DsforProblemSolving12005-11-158DsforProblemSolving28D8DsforProblemSolvingTrainingCenterofSAICMotor2005-11-158DsforProblemSolving3ProblemuProblemsaretheseedsforimprovement!!uProblemsarepositiveopportunities!!uIftherearenoproblems,thansomethingiswrong!!Growing2005-11-158DsforProblemSolving4uProblemsarenotaboutblamingpeople!uProblemsoccurbecauseoffailuresinthesystem2005-11-158DsforProblemSolving5Aproblemisdefinedasadiscrepancybetweenanexistingstandardorexpectationandtheactualsituation.StandardActualDiscrepancyTIMELEVELWhatisProblem?2005-11-158DsforProblemSolving6Agendau8Du8Du8D–D08D–D1–D2–D3ICA–D4–D5PCA–D6PCA–D7–D8u8D2005-11-158DsforProblemSolving78Du8Du8Du8D2005-11-158DsforProblemSolving8D0.Preparefor8DProcessuu2005-11-158DsforProblemSolving9D1.UseaTeamApproachu/uu/uuu2005-11-158DsforProblemSolving10FunctionalOrganization2005-11-158DsforProblemSolving11ProjectizedOrganization2005-11-158DsforProblemSolving12WeakMatrixOrganization2005-11-158DsforProblemSolving13StrongMatrixOrganization2005-11-158DsforProblemSolving14BalancedMatrixOrganization2005-11-158DsforProblemSolving15OrganizationalStructureInfluencesonProjects2005-11-158DsforProblemSolving16FourStagesofTeamDevelopmentDelegationSupportProjectManager’SRoleCoachDirectTeamSuccess4)PERFORMINGCooperativeMatureProductiveResourcefulCapableFlexibleOpenSkilled3)NORMINGOrganizingDevelopingSkillsSolvingProblemsResolvingConflictsGivingInput/FeedbackSettingNorms&Guidelines2)STORMINGInfightingChaosConflictsProblemsOptingOutTurfBattlesCliquesPowerPlays1)FORMINGPoliteImpersonalWatchful/WaitingGuardedReserved2005-11-158DsforProblemSolving17StagesofTeamDevelopmentFORMSTORMNORMPERFORM2005-11-158DsforProblemSolving18D2.DescribetheProblemu/uFMEAu––––––2005-11-158DsforProblemSolving19D3.ImplementandVerifyICAuuFMEADOEPPMu––“”–––DOEPPM2005-11-158DsforProblemSolving20D4.DefineandVerifyRootCauseuuFMEAPPMDOEu––––2005-11-158DsforProblemSolving21FiveWhyInvestigationtofindtheRootCause5Why?Why?CauseInvestigationWhy?Why?Why?2005-11-158DsforProblemSolving22Mary,aGroupLeader,iswalkingaroundtheassemblyshopandseessomeboltslyingonthefloor,asafetyhazard.John,oneofherTeamLeaderscomesover.MaryJohnMary“HelloJohn,doyouknowwhytheseboltsareonthefloor?””John,“John“Oh,thatmusthavebeenwhenthematerialsguydroppedtheboxes.‘”“‘Mary“Whydidhedroptheboxes?”“”John”Thecartwasoverloaded.“”“Mary“Doyouknowwhythecartoverloaded?””“Case12005-11-158DsforProblemSolving23John“Yes,hewasbringingthreeloadsatonce,becausehehadn’tpickedupthekanbanthetimebefore.””“Mary“Whydidn’thepickthethekanbanthetimebefore?””“John“BecausetheTeamMemberdidn’tputitintherightplace.”“”Mary“Oh,O.K.,thanksJohn,let’stalktotheTeamMemberconcerned!”“O.K.John!”John“HiJim,aboutthekanbancard,whydidn’tyouputitinthecorrectplace?””Jim“Jim“BecauseIdidn’tknowwherethecorrectlocationwas!”“2005-11-158DsforProblemSolving241.Whydidtherobotstop?Afuseintherobothasblown.2.Whyisthefuseblown?Circuitsoverloaded.3.Whydidthecircuitoverload?Thebearingshavedamagedoneanotherandlockedup.4.Whyhavethebearingsdamagedonanother?Therewasinsufficientlubricationinthebearings.CauseInvestigationCase22005-11-158DsforProblemSolving255.Whywasthereinsufficientlubricationinthebearings?Theoilpumpontherobotisnotcirculatingsufficientoil.6.Whyisthepumpnotcirculatingsufficientoil?Pumpintakeiscloggedwithmetalshavings.7.Whyistheintakecloggedwithmetalshavings?Nofilteronthepumpintake.2005-11-158DsforProblemSolving26Howmanysquares?2005-11-158DsforProblemSolving27D5.ChooseandVerifyCorrectiveActionsuuFMEAu–––––2005-11-158DsforProblemSolving28D6.ImplementandVerifyPCAuuu–––2005-11-158DsforProblemSolving29D7.PreventRecurrence&Standardizationuu–––2005-11-158DsforProblemSolving30D8.CongratulateYourTeam2005-11-158DsforProblemSolving31u2005-11-158DsforProblemSolving32u/()2005-11-158DsforProblemSolving33()12342005-11-158DsforProblemSolving34uu“...?”u2005-11-158DsforProblemSolving35u:06/05/94:G-J:G-2005-11-158DsforProblemSolving36AB12347892005-11-158DsforProblemSolving371234567:_______________:_______________2005-11-158DsforProblemSolving38OKO=x=D=2005-11-158DsforProblemSolving39OKOKOKOKOKOKOKOKOKx300cc2005-11-158DsforProblemSolving401.2.3.4.5.6.?2005-11-158DsforProblemSolving41uuu–2005-11-158DsforProblemSolving42Peratou2005-11-158DsforProblemSolving43PARETOLINES01020304050607080123456782005-11-158DsforProblemSolving44u1:u2:,“”%%453115108109122005-11-158DsforProblemSolving45u3:u4:u5:%45311510810912345412814981004545+31=7676+15=9191+10=101101+8=1091094141+28=6969+14=839+83=9292+8=1001002005-11-158DsforProblemSolving46u6:u7:(100=)1091009080706050403020100%100500752541%83%672005-11-158DsforProblemSolving47uu2005-11-158DsforProblemSolving48u2005-11-158DsforProblemSolving49u…1\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\3\\\\\\\\\\\\\\\\\\\\\\\\\\\\4\\\\\\\\\\\\\\\5\\\\\\\\\\6\\\\\2005-11-158DsforProblemSolving50u%%ABCDEF2005-11-158DsforProblemSolving51u%%ABCDEF2005-11-158DsforProblemSolving52ABCDEF2005-11-158DsforProblemSolving53ThankYou!ThankYou!