酒店宾客意见调查表

Whatdoyouthinkofourfood$beverageservice?服务快捷高效。□□□□您对我点餐饮服务和饮食质量有何意见？4.Didourhotelmakeyoufeelsafeandsecure?ExcelletGoodFairPourFood&BeverageService&Presentation我店是否使您有安全感？□□□□很满意满意一般差菜肴、食品和饮料质量餐厅服务5.Doyouthinkthatyouhavereceivedvalueformoneyinthecentralhotel?Doormanservice门厅迎宾□□□□ExcelletGoodFairPourExcelletGoodFairPour您如何评价我店的价格和价值？□□□□Concierge行李服务□□□□很满意满意一般差很满满意一般差Check-in接待登记□□□□LobbyLounge大堂酒吧□□□□□□□□WewouldalsoliketoknowaboutyouInformation闻讯□□□□HeilanHall海澜厅□□□□□□□□我们非常希望了解您如下情况Check-out结账□□□□BanquetHall宴会厅□□□□□□□□1.WasthisyourfirststayattheHeilHotel.TelephoneOperator电话总机□□□□BanquetReservation宴会预订□□□□□□□□您是否第一次光临海澜大酒店BusinessCentre商务中心□□□□Yes是□AssistantManager大堂经理□□□□Howwouldyourateourfitness&recreationfacilitiesandservices?No否□PublicLavatory公共洗手间□□□□您对我店康乐服务和设备有何意见？2.Whatwastheprimarypurposeofyourvisit?TaxiService出租车服务□□□□FacilitiesService您光临的缘由是什么？设施质量服务质量Business商务□Couldyougiveusyourimpressionoftheaccommodation?ExcelletGoodFairPourExcelletGoodFairPourPleasure观光休闲□请谈谈您对我店客房服务和设备的意见？Massage按摩□□□□□□□□Convention会议□Service客房服务□□□□BeautySalon美容室□□□□□□□□3.WhichofthefollowingmadeyouchoosetheHeilanHotel?BathroomFitting$□□□□DiscoPlaza迪斯科广场□□□□□□□□您为何选择海澜大酒店Amenities卫生间设施及用品□□□□KTVKTV□□□□□□□□TravelAgency旅行社Furniture客房家具□□□□Howwouldyourateourconferencefacilities?Reputation声誉□Cleanliness客房清洁卫生□□□□您对我店的会议设施及服务有何意见？Companyreferral公司安排□Laundry/ValetingService洗衣服务□□□□Didourstaff…?ExcelletGoodFairPourPersonalrecommendation他人推荐□Air-Condition房间空调□□□□我店员工是否……?很满意满意一般差4.Yourage1.        Giveyouafriendlygreetinguponyourarrival.您的年龄Areyousatisfiedwithourroomservice?对您的到来给予热情友好的欢迎。□□□□Under25□ServiceWhenTakingOrders订餐是电话应答服务□□□□2.        Smileandgreetyoueachtimetheysawyou.25-34□FoodQuality食品质量□□□□每次见到您都对您微笑致意。□□□□34-44□PromptnessofFoodDelivery服务速度□□□□3.        Performtheirjobsquicklyandeffiently.45-54□55-64□65+□Didyoureceivecourteoussatisfactoryfrombelow?您是否受到酒店满意、周到的服务？请阁下提供其他宝贵意见及建议，以便酒店能进一步改善。Wewouldappreciateitifyoucouldmakesomecommentorsuggestionsbelow.