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bcProfessionalStandardsMarch1998Author:PeterAmanContributors:BarbaraBjornsonLairdReedCopyright©1998Bain&Company,Inc.bcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS2professionalstandardsAgenda•ComplianceandIntroduction•Policies•Cases•SourcesofadditionalinformationbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS3professionalstandardsAgenda•ComplianceandIntroduction•Policies•Cases•SourcesofadditionalinformationbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS4professionalstandardsProfessionalStandardsComplianceFailuretofollowdescribedpolicieswillresultinsignificantpenalties,uptoandincludingimmediateinvoluntarytermination.bcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS5professionalstandardsPolicyAreasProtecting/sharingclientinformationCompetitordatagatheringExclusivityandclientconflictHarassmentanddiscriminationInsidertradingGeneralandExpensePoliciesPolicyAreasbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS6professionalstandards•What–asetofworldwideprofessionalstandards(capturedinclientservicepolicystatements)whichreinforceourcommitmenttoactingwithintegrityandhonesty–specificguidelines(capturedinclientservicepolicystatements)fortrickysituationswherethereistensionbetweendoingthebestfortheclientanddoingthe“right”thing,orbetweenneedsofmultipleclients–agroupofpeopleinthecenterandinlocalofficesdedicatedtointerpretingandapplyingthepoliciesProgramDescription(1of4)bcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS7professionalstandards•Why–Bain’sreputationandsuccessultimatelydependsonittoensurethattheinstinctivereactiontoatrickysituationisgenerallytherightonereinforceafirmwidecommitmentto“doingtherightthing”reinforceaculturewhichembodiesintegrityandhonestythatwecanallbeproudofprovideabusinessenvironmentconsistentwithfirmmanagementandemployeesvalues–ProtectionfromlawsuitsProgramDescription(2of4)bcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS8professionalstandards•Who–everyindividualemployee-embodiesourprofessionalstandards,thoroughlyunderstandsthemandappliesthemconsistentlyandcomprehensively–localofficeProfessionalStandardsProgramManager-interprets,counsels,providesfeedbacktootherofficesandtheCenter–ProfessionalStandardsProgramDirector(PeterAman)-centralresourcetomanageimplementationofprogramandassistdrivingofcontinuedprogramdevelopmentandimprovement–ProfessionalStandardsProgramOfficerandCoordinator(ColinAnderson,BarbBjornson)-centralresourcetofurtherdevelop,refine,andinterpret;mechanismformediation–Management-reinforce(actively),interpret,apply,provideincentives/disincentivesProgramDescription(3of4)bcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS9professionalstandards•How–throughlocalresources(ProfessionalStandardsManagerscoordinatedwiththeCenter)–worldwidetrainingforalllevels–rolemodelingattheteamlevel–localcommunicationsandmarketingcoordinatedbythecenter(e.g.,intranet)–internal/externalmarketing–incentivesanddisincentives–BVUProgramDescription(4of4)bcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS10professionalstandardsAgenda•ComplianceandIntroduction•Policies•Cases•SourcesofadditionalinformationbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS11professionalstandardsProfessionalStandardsPolicies•Protectingandsharingclientinformation•Competitordatagathering•Exclusivityandclientconflict•Harassmentanddiscrimination•Insidertrading•GeneralandExpensePoliciesbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS12professionalstandards–clientidentity–clientinternaldata–proprietaryinsights–purchasedstudies(permissionmaybeoverarchingatcasestart)–presentations–proposals–back-upinformation–successstories–generalinsights–generaldevelopedinformation–publiclyavailableinformationInformationWhichcanandshouldbesharedWhichshouldbesharedoncesanitizedCannotbesharedwithoutexplicitpermissionfromtheclientNoconfidentialorproprietaryinformation(includingtheclient’sidentityandcharacteristicsoftherelationship),providedbyorobtainedfor,aclientmaybegiventoanyoneoutsidethecaseteam.InformationwhichisneitherproprietarynorconfidentialmaybesharedonlywiththeexpressapprovalofaBainpartnerontheoriginatingcase,andinmanycases,theclient.Protecting&SharingClientInformation-GuidelinesbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS13professionalstandards•WhenclientinformationisprovidedtoacompetingcaseteamorwithinaPracticeArea,thematerialmustbesanitizedbyoratthedirectionoftheOperatingVPwhoisthenalsoresponsibleforapprovingthefinalproduct•Whenclientinformationisprovidedtoanon-competingcaseteam,theprocessofsanitizingtheinformationmaybedonebyoratthedirectionoftheVPaskingfortheinformationbuttheOperatingVPisresponsibleforapprovingthefinalproductSanitizing(ordisguising)clientinformationandapproving/disapprovingcommunicationoftheinformationistheresponsibilityoftheOperatingVPwhodidtheworkaccordingtothefollowingguidelines:Protecting&SharingClientInformation-DisguisingInformationbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS14professionalstandardsIstheinformat