maintenance-service

MaintenanceServiceintheGuestRoom▲Maintenanceworking▲Learningprocedures:•1.Learningobjectives•2.Backgroundinformation•3.Discussionandfacilitiesrecognition•4.Listeningactivities•5.Notes•6.In-classexercises•7.Furtherdevelopmentactivities•8.Assignment▲Learningobjectives•1.Studentsarerequiredtobefamiliarwiththemaintenanceserviceinahotel.•2.Studentsarerequiredtoknowhowtoofferagoodmaintenanceservice.Home▲Backgroundinformation•Hotelemployeesshouldappearorganizedandworkasateam.▲BackgroundInformation•Watchthisvideoandreadthefollowingmaterialandthenworkoutthemaintaskofthemaintenancedepartment.•hotelmaintenance-Video.flv•Aplantodomaintenanceworkinthefutureisusuallyoftwotypesandthatisscheduledmaintenanceandpreventivemaintenance.Scheduledmaintenanceisthattypeofworkthatrequireslongerdurationstocomplete,planningofmanpowerandtoolsandmaterialsrequired,co-ordinationwithothertradesandpossiblyoutsidecontractors.▲BackgroundinformationMaintainingthehighestStandardofroomHome▲DiscussionandFacilitiesRecognition•Activities:•1.Discusssomespecificmaintenanceworkinahotel.•2.Lookatthefollowingpictures,andhaveadiscussionwithtwoinapair.(★Pictures).•3.Twoorthreegroupsarechosentomakeapresentationabouttheirdiscussion.FacilitiesintroductionHome▲Listeningactivities•1.Listen&answerDialogue•1)WhatiswrongwiththetoiletinRoom3103andwhatistheguest’name?2)Isthereanythingelsetoberepaired?2.OralpracticeDialogue•Listentothedialogueagainandrepeat,payingattentiontothefluencyandtoneofyourvoice.Dialogue:Thereissomethingwrongwiththetoilet.•G=Guest,A=hotelclerkA,B=hotelclerkBA：Housekeeping.WhatcanIdoforyou?G：Yes,thereseemstobesomethingwrongwiththetoilet.A：Iamsorrytohearthat.We’llhavesomeonetofixitforyourightaway.What’syourroomnumber,please?G：3103A:3103,Mr.Smith,amIright?Don’tworry.Ourworkerwillarriveinamoment.G:Right,thankyou.(Threeminuteslater,thereisaknockonthedoor.)B：MayIcomein?Dialogue:Thereissomethingwrongwiththetoilet•G：Comein．B：Thetoiletisnotworkingwell,isit,Mr.Smith?G：No,itisn’t.Thetoiletdoesn’tflush.B：Letmesee.Oh，it’sclogged…It’sallrightnow.Youmaytryit.G：Yes,it’sworkingnow.Thankyou.B：You’rewelcome.Anythingelse？G：Thewatertapdripsallnightlong.Icanhardlysleep.B：I’mverysorry,sir.Somepartneedstobereplaced.Iwillbebacksoon.Home▲Notes•1.WordsandExpressionsflushv．用水冲洗cloggeda．塞住了•efficiencyn．效率electriciann．电工，电学家wobblya．摇摆不定facilityn．设备工具（常用复数）maintenancen．维修、保养dripv．滴下2.Usefulsentences1).Thereisaterriblesmellinmybathroom.2).Mytoiletoverflowed.3).Mysink/ceilingisleaking.4).Thepictureiswobbly．5).Theairconditioner/refrigerator/heatingsystem/TV…isn’tworking.Maintenanceworker•Wearealwaysatyourbestservice.Home▲In–classexercises•1.Makeupadialoguebasedonthegivensituationwithyourpartnerandactitout.•G:Youareaguest.Youcomplainthatthetoiletbowlflushes.C:Youareahotelclerk.Yougetthenecessaryinformationandpromisetohaveitfixedbyaplumberin5minutes.2.Presentation:WhatroledoyouthinktheHousekeepingDepartmentplaysinahotel?Home▲Furtherdevelopmentactivities•1.Haveadiscussionabouthowtoofferqualityservicetoguests.•2.Watchthevideoandmakeanothersituationaldialoguewithyourpartner.Home▲Assignments1.ReportHaveadiscussionandworkoutareportaboutmaintenanceworkinahotelaccordingtothefollowing:A:Yourpartnerlistsallkindsofpossiblefacilitiesproblemsinahotel.Youtrytoworkoutwaystosolvethem.B:Giveopinionsabouttheworkofthemaintenancedepartmentofahotel.2.Finishtheonline-exercisesat