Change-Management-Process-变更管理流程

1、ChangeManagementProcessJune1,2011Version2.7LastRevised:6/1/2011Page2of24Contents DocumentControl..........................................................................................................3 Overview.........................................................................................................................4 Definitionofa“Change”................................................................................................5 Description..............................。

2、........................................................................................5 Objectives.......................................................................................................................5 KeyTerms&Definitions................................................................................................6 ChangeManagementProcessFlow.............................................................................8 KeyInformationItems................................。

3、....................................................................9 ChangeApprovalBoard(CAB).............................................................................................9 CutoffTimes........................................................................................................................10 EmergencyChanges..........................................................................................................10 ChangeManagementTool............................。

4、.....................................................................10 ChangeManagementProcess....................................................................................11 Submit/ResubmitChangeRequest(1.0)............................................................................11 ReviewChangeRequest(2.0)............................................................................................14 CoordinateChange(3.0)..............................................................。

5、......................................16 ImplementChanges(4.0)...................................................................................................16 MeasureChangeResults(5.0)...........................................................................................18 AppendixA–InformationtoIncludeinChangeRequests......................................20 AppendixB–RiskLevelAssessment.......................................................................22 AppendixC–ChangeManage。

6、mentMetrics.............................................................23 AppendixD–OtherDocumentationReferences......................................................24 LastRevised:6/1/2011Page3of24DocumentControlSummaryofChangesVersionVersionDateNatureofChangeEditedBy1.02010,December23InitialDocumentEvaBasner-Katz1.12010,December23UpdateDocumentEvaBasner-Katz2.02011,March11UpdatedocumentationPabloSevilla2.12011,March14Removedscopeandassumptions;UpdatedchangeworkflowgraphicPabloSevilla2.22011。

7、,April6RemovedDynamicChangecategory;addedprocessforwindowextensions;otherminorrevisionsEvaBasner-Katz2.32011,April7AddedNUITwikiURLandotherformattingchangesPabloSevilla2.42011,May4Changed‘ChangeAdvisoryBoard’toChangeApprovalBoard(CAB)tobetterreflectpurposeofCAB;minoreditorialmodificationsandclarificationsEvaBasner-Katz2.52011,May4UpdatedChangeManagementFlowgraphicandformattingPabloSevilla2.62011,May12Updatedsection2.0toremoveTechnicalReviewlineandtoincorporatedescriptioninfirstparagraphofthatsec。

8、tionReplacedEvaforMichaelas“OtherDocumentOwner”RemovedmentiontoUniversityoncompositionofCABRemoved“Platform”fromglossary,andmadeclarificationtocutofftimePabloSevilla2.72011,May17AddingminorchangesfromGovernanceTeamreviewEvaBasner-KatzLastRevised:6/1/2011Page4of24DocumentChange-ApproversTitleNameE-mailDocumentOwnerAaronMansfieldaaron@northwestern.eduOtherDocumentOwnerEvaBasner-Katzekbk@northwestern.eduDocumentApprovalsThedocumentownerisresponsiblefortheaccuracyandintegrityofthisdocument.Documentc。

9、hangesaremadethroughthechangemanagementprocess.Toinitiateachangetothisdocument,e-mailthedocumentowner.Proposedchangeswillbereviewedbythedocumentchange-approverslistedabove.Afterapprovalfromthoselistedabove,theupdateddocumentwillbepresentedtotheChangeApprovalBoardforfinalapproval.DocumentReviewPlansThisdocumentisreviewedandupdatedasdefinedbelow:•Asrequiredtocorrectorenhanceinformationcontent•FollowinganannualreviewHowtoFindtheLatestVersionofthisDocumentThelatestandofficialversionofthisdocumentmay。

10、beobtainedontheNUITwikiat(NUIT)hasdecidedtoimplementachangemanagementprocessthatwillallowitsuserstorequest,manage,approve,andcontrolchangesthatmodifyservicesasdefinedintheNUITServiceCatalog.Thisdocumentisintendedtoprovideahigh-levelo。