多种文化环境中的高绩效团队建设

CreatingCreatingHighHigh--PerformancePerformanceWorkTeamsinaWorkTeamsinaMultiMulti--CulturalCulturalEnvironmentEnvironmentJourneytoPerformanceJourneytoPerformanceExcellence2001Excellence2001Anaheim,CAAnaheim,CAJanuary30January30--February2February2Presenter:Dr.Jerry(Doc)Semper,CEOCoachingAcademyForPersonalDevelopmentSIXSIXHUMANSHUMANSSIXHUMANSTRAPPEDBYHAPPENSTANCE.INBLACKANDBITTERCOLD.EACHONEPOSSESSEDASTICKOFWOODORSOTHESTORY’STOLDTHEIRDYINGFIREINNEEDOFLOGS.THEFIRSTWOMANHELDHERSINHERHAND.FORONTHEFACESAROUNDTHEFIRE.SHENOTICEDONEWASOFANOLDMAN.THENEXTMANLOOKINGCROSSTHEWAYSAWONENOTOFHISCHURCH.ANDCOULDN’TBRINGHIMSELFTOGIVETHEFIREHISSTICKOFBIRCH.THETHIRDONESATINTATTEREDCLOTHESHEGAVEHISCOATAHITCH.WHYSHOULDHISLOGBEPUTTOUSETOWARMTHEIDLERICH?THEOLDMAN’SFACEBESPOKEREVENGEASTHEFIREPASSEDFROMHISEYES.FORALLHESAWINHISSTICKOFWOODWASACHANCETOSPITETHEUN-WISE.ANDTHELASTMANOFHISFORLORNGROUPDIDNAUGHTEXCEPTFORGAIN.GIVINGONLYTOTHOSEWHOGAVEWASHOWHEPLAYEDTHEGAME.THELOGSHELDTIGHTINDEATH’SSTILLHANDSWASPROOFOFHUMANSIN.THEYDIDN’TDIEFROMTHECOLDWITHOUT.THEYDIEDFROMTHECOLDWITHIN.Whatisateam?Whatisateam?Ateamisasmallnumberofpeoplewithcomplementaryskills,whoarecommittedtoacommonpurposeforwhichtheyholdthemselvesmutuallyaccountable.THEREFORE...THEREFORE...Theessenceofateamiscommoncommitment.Withoutit,groupsperformasindividuals;withit,theybecomeapowerfulunitofcollectiveperformance.PoliciesPurposePeopleTEAMPhilosophyPhilosophyDrivesPoliciesWhichAffectPurposeWhichImpactsPeopleFOCUSONSOLVINGTHEPROBLEMNOTPLACINGTHEBLAMESEEKFIRSTTOUNDERSTANDTHENTOBEUNDERSTOODStereotypingStereotypingCycleCycleOurPerceptionOurBehaviordetermineselicitsOther’sBehaviorreinforcesPrimaryandPrimaryandSecondaryDimensionsSecondaryDimensionsofDiversityofDiversityWorkBackgroundAgeGenderReligiousBeliefsRaceEthnicityPhysicalAbilities/QualitiesSexual/AffectionalOrientationMaritalStatusParentalStatusIncomeMilitaryExperienceEducationGeographicalLocationDimensionsofCultureDimensionsofCulture•SENSEOFSELFANDSPACE•COMMUNICATIONANDLANGUAGE•DRESSANDAPPEARANCE•FOODANDEATINGHABITS•TIMEANDTIMECONSCIOUSNESS•RELATIONSHIPS•VALUESANDNORMS•BELIEFSANDATTITUDES•MENTALPROCESSESANDLEARNING•WORKHABITSANDPRACTICESTEAMTEAM--ORIENTEDORIENTEDPRINCIPLESPRINCIPLES•Empowerment•StakeholderInteraction•Communication•InterdependenceSEEKTOENHANCESEEKTOENHANCETRUSTBY:TRUSTBY:1.Demonstratingintegrity2.Keepingcommitments3.Valuingothers4.Apologizing5.TakingcareofthelittlethingsWhenWeStudyDifferences,SoWeMayLearnToValueDiversity,WeLearnOfOurManySimilaritiesAndAreAllThenMadeBetter.Dr.JerrySemper,CEO-ChiefVisionary-ProfessionalEncourager-RenownedTeambuilderSemperAssociatesCoachingAcademyforPersonalDevelopment