人力资源知识管理体系建设

UnclassifiedUnclassifiedHPCC20012/28/011PresentationtoHPCC2001Newport,RI28March2001Mrs.Miria[e-mail]ntTheJourneyBeginsUnclassifiedUnclassifiedHPCC20012/28/012Topics•KnowledgeManagement-AGlobalView•ArmyKnowledgeManagement•ThoughtsfortheFutureUnclassifiedUnclassifiedHPCC20012/28/013AGlobalViewofKnowledgeManagementTheDrivers•ArmyTransformation•Explosionoftransactions,data,systems,andinfostructure*components•Enterprise“challenges”infindingandusinginformationintheInternetAge•GenXersandNexters-empoweredknowledgesharers•Potentialbraindrain•E-Businessmodel•Requirementsforaseamless,modern,cost-effectiveinfostructure**theITportionoftheinfrastructureTheExperts“IfHPknewwhatHPknows,wewouldbethreetimesmoreprofitable.”-LewPlatt,formerCEOHewlett-Packard“Sharingtheinformationandgettinggoodfeedbackneedstobeencouraged.Weneedtoundergothechange,asIdid,toadaptandbecomeaknowledge-based,learningorganization.”-GeneralJohnM.Keane,ViceChiefofStaff,USArmyKnowledgemanagementishot.Marketresearchersreportthatfederalspendingonknowledgemanagementproductsandserviceswilldoubleannuallybetweennowandfiscal2003,reaching$6.3billioninthatyear.-fromKnowledgeisPowerGovExec.comKnowledgeManagement–organizing,accessing,improving,sharing,andbenchmarkingexplicitandtacitinformationformissionresultsUnclassifiedUnclassifiedHPCC20012/28/014ArmyKnowledgeManagementHistory•CenterforArmyLessonsLearned-Ft.Leavenworth,KS,1985–Identifylearningopportunities–Buildteamsofsubjectmatterexperts–Createknowledgeproducts–Disseminateknowledge•ArmyMedicalCommandKnowledgeNet,mid-1990’s–Hospitals,doctors,othermedicalprofessionalsareconnected–Globalnewsandsearchablelibrary–Knowledgecommunities–Skillsbank–Virtualschoolhouse•GeneralOfficerNetwork-America’sArmyOnline(A2O),1997–Collaborationtoimprovedecisionmaking•ArmyKnowledgeOnline(AKO)*-KMatthestafflevel,1998•ArmyKnowledgeManagement-KMattheArmyenterpriselevel,2001*•E-BusinessWebmodelistheindustrygoldstandardformissionperformancefirst,costefficienciessecond•Knowledgecenters–Web-basedenterpriseknowledgerepositories-Armyaleader•EmailremainstheKillerAppofthenet-centricbusinessmodel•ConsolidationandoutsourcinginfostructuredecisionsaremadebytheCEOwiththeCIO’simplementingtherulesofengagement•Industryleadershaveshownsignificantcostsavingsandimprovedcapabilitiesoninfostructureconsolidations,i.e.,emailservers,datacentersandapplications•Servicelevelagreementsestablishperformancestandards/measures•ITpeoplearemorescarcethanbandwidth-SiliconValley’s#1requesttoPresidentBush-increasedemphasisonscienceandmatheducationWhatareOthersDoing?UnclassifiedUnclassifiedHPCC20012/28/016KnowledgeCenter–ValueAddedAcentralWeb-basedrepositorytostore,organizeandshareindividualexpertiseandorganizationalinformation,suchasdocuments,databases,workflowsystemsandbestpractices.Exponentialpoweroccurswhenindividualsandorganizationsusetheknowledgecenter’scollaborationandself-servicecapabilitiestorapidlyandaccuratelyaccessandanalyzeenterpriseinformation.WorldclassknowledgecentersincludethoseatJointForcesCommand,PEOC3S(Ft.Monmouth,NJ),andtheArmyJAGCorps.UnclassifiedUnclassifiedHPCC20012/28/017PEOC3SKnowledgeCenterPortalCapabilitiesKnowledgeManagementInstitutionalAwarenessSubjectMatterExpertsSuccessStories/LessonsLearnedFunctionalKnowledgeAreasProjectManagement/TeamToolsActionTrackingSystemsTeamRoomsTeam-SpecificApplicationsDataWarehousingElectronicLibrariesBriefingArchivesIntegratedMasterSchedulesPoliciesCommunityDatabaseOrgChartsNewsandAnnouncementsProjectUpdatesMeetingsandEventsBroadcastMessagesCollaboration/Real-TimeCommunicationsInstantMessagesVirtualMeetingsWhiteBoardingVTCWorkFlowFrontOfficeSuspenseSystemContractDataRequirementsWarrantyTrackingCalendarSystemsAlertSystemSecureMessagingUnclassifiedUnclassified向美国陆军学知识管理针对知识管理的战略愿景，美国陆军为之定义了5个方面的任务目标：1、通过体制变革和文化变革，从运作机制和组织文化两个方面同时着手，转型为以知识为基础的组织；2、将知识管理和最佳管理实践（BestBusinessPractices）融入工作流程，在每项具体工作失误中实现有效学习、总结提炼、自我优化、交流共享，以提升绩效表现；3、向企业那样管理信息技术基础设施，通过全局规划避免各自孤立的系统建设，以提升整体效能和效率；4、将美国陆军知识在线（AKO,ArmyKnowledgeOnline）建成美国陆军的企业级门户网站，为美国陆军全体成员（包括预备役部队和国民自卫队）提供统一的、安全的访问通道；5、为美国陆军转型为知识型组织配备所需的人力资源，以便有效执行对于信息和知识的捕捉、整合、运用。UnclassifiedUnclassifiedHPCC20012/28/019ArmyEnterprisemanagementandvisibility•LocalA-76determinationofDOIMfunctions•Localbuysofpiecesofinfostructure,limitedvisibilityandleveragingofenterpriserequirementsorvolumediscounts•LimitedvisibilityofenterpriseITexpendituresThousandsofservers,Army-wideWebsitesandlocaluniquesInformation:-hardtofind-hardtoaccess-hardtovalidateThousandsofclientlicensesPCs,LANs,WANs,etcSub-optimizeduseofITpersonnelMACOMautomationHaves&HaveNotsSub-parperformancePiecemealCostlyEnterpriseinfostructuremanagement–Increasedinfoaccessandspeed–Bettersecurity–Improvedproductivity–ReducedITfootprint–ConfigurationmanagementEnterpriseKMenvironment–Enableknowledgesuperiority–Web-basedfunctions–OnestopaccessandservicesGovernance–Increasedresourcevisibility–Economi