警察职业压力源结构与应对策略研究_以上海市某区公安

警察职业压力源结构与应对策略研究----以上海市某区公安分局为例I第三届全国优秀MPA学位论文警察职业压力源结构与应对策略研究----以上海市某区公安分局为例II警察职业压力源结构与应对策略研究——以上海市某区公安分局为例THESTRUCTUREANDSTRATEGYOFOCCUPATIONALSTRESSOROFPOLICEOFFICERS:ANEMPIRICALSTUDYINCERTAINSHANGHAIPUBLICSECURITYBRANCHBUREAU学校：学院：专业：公共管理（MPA）作者：导师：学号：班级：警察职业压力源结构与应对策略研究----以上海市某区公安分局为例III警察职业压力源结构与应对策略研究——以上海市某区公安分局为例摘要警察是一项高风险、高负荷、高强度的职业，职业的特殊性决定了警察承受的工作压力显著高于一般人群。本文从研究上海市基层警察心理状况的现状入手，通过相关文献综述，阐述了组织压力、压力源理论和结构、压力结果和应付、压力管理干预等方面的相关理论。并以上海市某区公安分局（文中称为上海A区公安分局）为调查对象，开展问卷抽样调查，通过实证分析了解掌握上海市A区警察压力的来源，压力的应对策略、身心健康和工作满意度状况，从而揭示了当前上海基层警察面临的职业压力问题。研究显示，基层警察的职业压力源主要来自于工作本身、工作决策和工作自信三个方面，其中工作本身和工作决策对职业压力具有更大的影响，不同基本信息的警察压力源存在显著差异。基层警察的压力应对策略分为积极处置和消极处置两个维度，不同基本信息的警察压力应对策略存在显著差异。基层警察的总体满意度一般，总体健康状况尚可，但工作压力已经对基层警察的身心健康造成一定影响。在回归分析中，发现职业压力源和压力应对策略对基层警察的身心健康警察职业压力源结构与应对策略研究----以上海市某区公安分局为例IV和满意度产生一定影响，且发现了部分调节效应。研究表明，基层警察职业压力的应对策略有别于普通人群的压力应对策略，须有一定的特殊性和针对性，否则难以得到理想的效果。本研究在结合分析结果开展讨论的同时，从个体应对和组织应对两个方面，对上海A区警察如何有效应对和缓解职业压力，提高个体身心健康、工作绩效和工作满意度，提出了具有针对性的观点和建议，为广大基层公安机关进行人力资源管理和重大决策提供了科学的管理依据。关键词:警察,压力源结构,应对策略警察职业压力源结构与应对策略研究----以上海市某区公安分局为例VTHESTRUCTUREANDSTRATEGYOFOCCUPATIONALSTRESSOROFPOLICEOFFICERS:ANEMPIRICALSTUDYINCERTAINSHANGHAIPUBLICSECURITYBRANCHBUREAUABSTRACTPoliceisanoccupationwithhighriskandburden.Thestressismuchhigherthanthoseofordinarypeoplebecauseofthespecialdifferenceofthejob.StartingwithinvestigatingthepsychologicalstatementofpolicemenfrombasicdepartmentofShanghaiSecurityBureau,thepaperhasbeentryingtoexplainthetheoryonorganizingstressandtherelevantaspectsofitsuchasthestressor,result,thedisposal,management,andsoon.TheauthorhaschosenonecertainShanghaiSecurityBranchBureauastherandomsample（inthispaperwecalledit“branchbureauA”）todeliverquestionnairestothepolicemen.Fromthesequestionnaires,wecanfindoutthecauseofthestressofthepolicemenfrombranchbureauA,andtrytofindhowtodealwithit.Throughthesurvey,wehavealsogottheideaoftheirphysicalandmentalconditionandthesatisfactionleveloftheoccupation.AllthesehaveshownthestressproblemsthattheShanghaipolicemenfrombasicdepartmenthavebeenconfrontedwithatthepresenttime.Thestressofthebasicpolicemeniscausedbythreefacts:thework警察职业压力源结构与应对策略研究----以上海市某区公安分局为例VIitself,thedecisionmadebysupervisor,andtheself-confidence，andthefirsttwohavedoneworkmoreamongthemall.Thereareobviousdifferencesonthecauseofprofessionalstressbetweendifferentinformationofpolice.Wenowconcludetwo,positiveoneandnegativeone,indealingwiththestressonthosewhoarefrombasicdepartmentofthesecuritybureau.Thereareobviousdifferencesonthecauseofthestrategybetweendifferentinformationofpolice.Throughtheresearchwecanfindoutthatmostofthepolicemenfromthebasicdepartmentareinrelativelygoodhealth,buttheyhaveexperiencedhighstresssothatmentalproblemhasbecomeobvious.Thewholesatisfactionseemstobepassably.Thestressorsandstrategycanplayapartinthephysicalandmentalhealthandsatisfactionofthepolicemenfrombasicdepartment.Theauthorhasdiscoveredtheaccommodatingeffect,whichmeanstotakebothactiveandpassiveactiontoadjuststress.Theanalyzingdatasuggeststhatit‟sdifferentbetweenordinarypeopleandthepolicemenfromthebasicdepartmentindealingwiththeworkingstress.Weshouldputmoreeffectonhowtomanageitbecausetheunusualnessoftheoccupation,otherwisewemayfightonlyonpaper.Buildingontheanalyzingresultofthedata,thepaperhasbroughtforwardsomeeffectivesuggestsonhowtoreducetheoccupationalstressandenhancephysicalandmentalhealth,workingefficiency,andsatisfactiononjob，whichhasofferedscientificmeasureinhumanresourcemanagingandsignificantdecisionformostbasicdepartmentofpublicsecurityorgan.KEYWORDS:policeofficers,structureofstressor,strategyonstressdisposing警察职业压力源结构与应对策略研究----以上海市某区公安分局为例i目录摘要..........................................................................................................................................ⅡABSTRACT.......................................................................................................................................Ⅳ第一章绪论................................................................................................................................1第一节研究背景.....................................................................................................................1第二节研究意义.....................................................................................................................2第三节研究方法.....................................................................................................................5第二章理论基础.......................................................................................................................6第一节组织压力.....................................................................................................................6一、压力概念及内涵........................................................................................................6二、组织压力的定义、分类与理论模型........................................................................7三、警察职业压力的概念和影响要素..........................................................................10第二节压力源理论及结构...........................................................