外资酒店集团培训部工作手册

Accor,committedtoskillsdevelopmentACCORHRCHINA2004POLICY&PROCEDURESTR01.02CTRAININGKITPOLICIES&PROCEDURESACCORCHINAHUMANRESOURCES2004TABLEOFCONTENTI.ANNUALTRAININGPLANAccor,committedtoskillsdevelopmentACCORHRCHINA2004POLICY&PROCEDURESTR01.02C01GENERALOVERVIEW01.01SOPFORANNUALTRAININGPLAN01.02GUIDELINETOANNUALTRAININGPLANPREPARATION01.02AANNUALTRAININGPLANOUTLINE01.02BANNUALTRAININGPLANANDFOLLOWUPREPORTFORMAT01.02CDEPARTMENTALTRAININGNEEDSGRIDANDSAMPLEII.INHOUSETRAINING02POLICY&PROCEDURES02.01GENERICTRAINING02.01AFLOWCHARTOFGENERICTRAINING02.01BENROLMENTFORM02.01CSAMPLEOFTHEMONTHLYTRAININGCALENDAR02.01DSAMPLEOFTHEWELCOMELETTER02.01EATTENDANCEFORM02.02DEPARTMENTALTRAINING02.02AFLOWCHARTOFDEPARTMENTALTRAINING02.02BNEWHIRECHECKLIST02.02CDEPARTMENTALTRAININGPLAN&REPORTFORM02.02DTRAININGNEEDSANALYSISFORM&SAMPLE02.03DEPARTMENTALTRAINER02.04BUDDYSYSTEM02.04AFLOWCHARTOFBUDDYSYSTEM02.04BBUDDYCHECKLIST02.05CROSSDEPARTMENTTRAINING02.05AFLOWCHARTOFCROSSDEPARTMENTTRAINING02.05BAPPLICATIONFORMOFCROSSDEPARTMENTTRAINING02.05CEVALUATIONFORMOFCROSSDEPARTMENTTRAINING02.06EXTERNALCOMPANIES02.07TRAINEEPROGRAM02.07.01MANAGEMENTTRAINEE02.07.01AFLOWCHARTOFMANAGEMENTTRAINEEPROGRAM02.07.01BREQUESTFORMFORMANAGEMENTTRAINEEPROGRAM02.07.01CMANAGEMENTTRAINEEAGREEMENTSAMPLE02.07.02STUDENTTRAINEE02.07.02AFLOWCHARTOFSTUDENTTRAINEEPROGRAM02.08TRAININGADMINISTRATION02.08.01TRAININGEQUIPMENT&FACILITIES02.08.02TRAININGRECORD&TRAININGHISTORY02.08.03TRAININGLIBRARY02.09TRAININGACTIVITIES02.09.01INNOVACCOR02.09.01AFLOWCHARTOFINNOVACCOR02.09.01BPRESENTATIONSLIDESOFINNOVACCOR02.09.02ACCORCORNER/E-LEARNING02.09.02ASAMPLEOFACCORCORNER02.09.03ACCORASIACERTIFIEDTRAINER’SMEETING02.09.03AFLOWCHARTOFACCORASIACERTIFIEDTRAINER’SMEETING02.09.04ACCORCHINAH.R.MEETING02.09.04AFLOWCHARTOFACCORCHINAH.R.MEETING02.09.05TRAINER’SCLUBIII.EXTERNALTRAININGAccor,committedtoskillsdevelopmentACCORHRCHINA2004POLICY&PROCEDURESTR01.02C03EXTERNALTRAININGOVERVIEW03AFLOWCHARTOFEXTERNALTRAINING03BAPPLICATIONFORMFORMAT03CTRAININGCONTRACTFORMAT03.01CROSSEXPOSURETRAINING03.01AFLOWCHARTOFEXTERNALTRAINING03.01BAPPLICATIONFORM03.01CREPORTFORMOFCROSSEXPOSURETRAINING03.02OCCUPATIONALCERTIFICATION03.03HOTELSPONSOREDEDUCATIONIV.CORPORATETRAINING04POLICYANDPROCEDURES04AFLOWCHARTOFCORPORATETRAINING04BTRAININGCOURSEMISSIONSTATEMENT04CQUESTIONNAIREFORCOURSE04DTRAININGCONTRACT04ECOURSEEVALUATIONFORM04.01TRAINERCERTIFICATIONV.PRE-OPENINGGUIDELINE05PRE-OPENINGTRAININGCHECKLIST05APRE-OPENINGMASTERTRAININGPLANFORMAT105BPRE-OPENINGMASTERTRAININGPLANFORMAT205CATTENDANCEFORMFORPRE-OPENINGTRAINING05.01PRE-OPENINGCORPORATEPROGRAMSPACKAGEVI.APPENDIX--RESOURCES06.01LIBRARYLISTOFACCORCHINAHOTELS06.02USEFULWEBSITES06.03ACCORCHINAH.R.&TRAININGNETWORKTRAININGPrinciples:Everyonecanaccessthecareerladderthroughthedevelopmentofqualification-basedtrainingToprovideatrainingcourseperemployeeperyearthroughtrainingintheworkplaceArangeofcoursessuitableforalljobsandactivitiesGeneralOverviewAccortrainingpolicyisanongoingpledgeforouremployees'progressandpromotionTRAININGACTIVITIESIn-HouseTraining-GenericTraining01.Orientationandinduction02.GroomingstandardsExternalTraining-CrossExposureTrainingApplicableforalllevelsandareasNewlyhiredand/orpromotedmanagementstaffCorporateTraining(AcademiaAccorWorld-widestandards)-WelcomingtheGuestAccor,committedtoskillsdevelopmentACCORHRCHINA2004POLICY&PROCEDURESTR01.02CTRAININGBUDGET:3%OFPAYROLLPERYEAR*Trainees’salarynottobeincludedintrainingbudgetI.ANNUALTRAININGPLAN&BUDGETAccor,committedtoskillsdevelopmentACCORHRCHINA2004POLICY&PROCEDURESTR01.02CI.ANNUALTRAININGPLAN01GENERALOVERVIEWAccor,committedtoskillsdevelopmentACCORHRCHINA2004POLICY&PROCEDURESTR01.02CProcedurepurpose:Tolaydownguidelinesforhoteltrainingmanagertomakeand/orsupervisethehotelannualtrainingactivitiesplanningbasedonproperperformanceanalysis,keepinginmindthehotelgoal,operationneeds,aswellasstaffcompetenciesandcareerdevelopment;andtobudgetforthat.Planning●AccorHumanResourcesPolicyis“Onetrainingperemployeeperyear”.AnnualTrainingPlanshouldcoverstaffofalllevels,beincorporatedwiththeBusinessPlanandtakeintoconsiderationthestaff’scompetenciesandcareerdevelopment.TheHotelH.R.D.and/orTrainingManagerneedtoworktogetherwithallHODsandtheHotelGMtodefineandagreeonthehotelmission,trainingmission,trainingneedsandprioritiesforthecomingyearbeforeworkingontheAnnualTrainingPlan.●AnnualTrainingPlanshouldconsistofthefollowingparts:1.Generaloverview2.Hotelmissionstatement3.Trainingmissionstatement4.Hotelgenerictrainingplan&budget5.Departmentaltrainingplan&budget6.CrossExposure,externalcompaniesprograms,compulsorygovernmenttrainingplanandbudget7.Corporatetrainingplanandbudget8.Trainingmeetings,activities&libraryplanandbudget9.Summaryofannualtrainingplan&budget10.Existinghoteltraininglibrarylist*ThereisalsoaTrainingPlanQuarterlyFollow-upReportformatattachedwiththeAnnualTrainingPlanformat.●TheHODisresponsibleforhis/herownDepartmentalTrainingPlanandtoensurethatprogramsplannedreflecttherealtrainingneedsandoperationsituationintherespectivearea.Todos