考克斯圆桌会议CRTSlovenianationalvaluesandcsr

NationalValues&CorporateSocialResponsibilityStephenB.Young,GlobalExecutiveDirectorCauxRoundTablePortoroz,SloveniaApril4,20081TheChallenge:WhataretheculturalfoundationsforCSRManagement?DoesCSRManagementfitwithinanationaldevelopmentstrategy?2WhatisCSRManagement?•Businessdecision-makingthatincludesanticipationandmeasurementofawiderangeofconsequences•Incorporatesculturalandmoralperspectivesintothefinancialmetricsofsuccessfulfirms•Normativestandardsderivedfromglobalperspectives(CauxRoundTable,UNGlobalCompact,GRI,SA8000)3WhatisNationalCulture?•Customs,habits,values,prioritiesthatcreateapsychologicalcomfortzoneforindividuals•Predispositionsanddispositionsofpersonalcharacter•Coreconcepts–axialprinciples-expressedinlanguageandapprehendedthroughlanguageuse4WhatAreAxialPrinciples?•Coreprinciplesabouthumanpurposeandrealitythatinfluencemanyattitudes,behaviors,andexpectationsofrightandwrong,goodandbad,closeandfar•Cultureshaveuniqueaxialprinciples•Axialprinciplesshapenationalcharacter•Axialprinciplesareexpressedinlanguagebutcarriedoutinbehavior5Vision(Religion)Hon-esty$CareerFamilyEducationJusticeActionAwarenessPersonalCapacityConscienceMoralsense(A.Smith,Mencius)ReflectionDiscourse,ReadingBillSykesWorkshopsCharacter/Identity(Determination)(Superego)(ExternalPressures)Decision-Making(Courage)(Ego-idconflicts)(ExternalPressures)LearningPersonalityStyle(Myers-Briggs)JudgmentDiscernmentLeadershipVirtuesCom-passionCour-ageTrustwor-thinessGoalsDevelopmentMindfulnessPractice;Prayer,ZenMindSkills/CompetenciesTrainingManagementConsiderAlternatives;MentoringExperienceFeedbackExerciseself-control;Formhabits;CoachingTheMoralIndividualAccomplishmentFromNormativitytoFacticity(JurgenHabermas)6Symbolicuniverse;legitimationWell-groundedself;acalling;Courage;clarifygoalsandmotivations;discernment;criticalreflection;narrative;metaphor;wisdom;intuition;sensefortheaestheticLongtimehorizon;appreciationfortheintangible;personalcharacterUncertainself;objectivefactors,emotions;Shorttimehorizons;concernforthetangible;Problemsolving;habits;Power;domination/controlstrategiesGreed;ManipulationstrategiesFear;PowerstrategiesRewardsandpunishments;moralinteractionsarelikecommoditytransactions:reciprocity,retribution,restitution,revengeFORCESATWORKONTHEINDIVIDUAL7Other-RegardingTheMoralSenseSelf-RegardingSelf-InterestConsidereduponthewholeSelf-InterestNarrowlyconsideredBasicphysicalandEgoneedsSelfInterestVirtue89StewardshipServiceTheMoralSenseExploitationPowerforcommongood;Ethicalleadership;KyoseiFearPoweronlyforselfDysfunctionalLeadershipDominion9CosmosTheBasicSelf10VirtueSelfinterest11channelself-interest;repressautonomy;preventanarchyhierarchy;licenses;seekpermission;conformtogovernmentpoliciesandwishesEmployeespaternalism;dependency;lowwages;routinetasks;followordersOwners/Investors“quanxi”cronies;family;sharerisks;notransparencySupplierslowcostCompetitorscartel;DividemarketsCommunitiesseekgovernmentfavors;“quanxi”;responsibleonlyforassignedduties;notransparencyorder;peace;harmony“T’aiHe”PrinciplesIdealStakeholderBenchmarksStandardsTraditionalChineseBusinessValueOutcomesSteadysustainedgrowth;littleinnovation;corruptionCustomerscompeteonprice;caveatemptor1213Mutuality/Reciprocity“Jen”/“Shu”SocialOfficeofBusiness;lordlords;ministerministers;fatherfathers;sonsons;CRTPrinciplesPersonalresponsibility;concernforconsequences;achievegoalsCRTArcturusSustainedSocialJustice&WealthCreationCustomersQualityEmployeesAgentsOwners/InvestorsFiduciary;TransparencySuppliersShareRisksCompetitorsCompeteonquality;NofixedmarketsCommunityNoCorruption;GoodEnvironmentProposedChineseBusinessValuePyramid“giri-on”Keiretsugroupprocess;cross-holdings;stability;inflexiblestrategy;flexiblecontractsEmployeeslifetimeemploymentOwnersdebtoverequity;lowmargins;nobankruptcy;Japan,Inc.SuppliersKeiretsu;justintime;shareriskCompetitorsJapan,Inc.;dividemarkets;liveandletliveCommunity/environment“tanin”/lowvalue“Ninjo”PrinciplesIdealStakeholderBenchmarksStandardsJapaneseCorporateValuePyramidOutcomesUpmarket—Growth:1954—1990Downmarket—Stagnation:1990—2002Customersmarketshare1415CRTPrinciplesforBusinessCRTSAIPEmployeesautonomy;mobility;privatesavings;healthcareOwnersROI;shareprofits;transparency;corporategovernance;bankruptcySuppliersjustintime;shareriskCompetitorsprice/qualitycompetition;nofixedmarketshareCommunitiestransparency;nocorrupttiestogovernment;protectenvironmentMutuality:“kyosei”Shinto:sincerityofmind/serviceMahayana:compassionConfucian:“jenhsin”Christian:lovethyneighborPrinciplesIdealStakeholderBenchmarksStandardsOneSuggestedValuePyramidforJapanOutcomeStartanUpmarketCycle—SustainedGrowthConsumersmarketshare(nochange)Property;“territory”Scopeofinfluence;numberof“dependencias”Employeespaternalism;obedience;noresponsibility;lowproductivity;manypositions-titles;procedureOwners/Investorsequityoverdebt;fewtrustedinsiders;familySupplierssubmissiveCompetitorsenemies;buypoliticalinfluenceCommunitylittleornovalueorimportanceexceptassubordinates;buyinfluence-socialandpoliticalDominion(“hacendad