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商务英语沟通BusinessEnglishCommunicationChapterOneHowtoApplyfortheIdealJob(如何申请理想的工作)本课要点一.ReadingJobAdvertisement(解读招聘广告)Asyouread,askyourselfthesequestion1.DoIhavetheformalqualificationrequired?2.DoIhavetheexperiencerequired?3.AmIreallysuitedforthejob?4.WhatdoIknowabouttheemployer?5.Whatmakesmespeciallysuitedforthejob?二.AnalysingaSpecificJobAdvertisement(分析特定的招聘广告)三.WhattoMentioninYourLetterorEmail(在求职信件中该写些什么)四.AttractinganEmployer’sInterest(引起招聘者的注意)五.HintsandTips(技巧提示)Herearesomegoodwaystomakeyourapplicationletterstandout:1.Lookforsomethingunusualinyourexperienceorqualifications2.Makethecontentsofyourletterappropriateforthejob3.Avoidannoyingphrases4.GetsomeonetoreadyourletterbeforeyousenditNEVERsendyourfirstdraft!5.Keepthelettershort6.Mentiontheorganisation7.Makeyourletterphysicallyeasytoread*Don’tusehandwriting*Useagoodqualityprinter*Useshortsentencesandparagraphs*Useplentyofbreaksandwhitespace*Useatypeorfontthatcanbeeasilyreadanduse12-pointsize*Don’toveruseitalics,bold,underliningorCAPITALS*Useaspell-checkprogrammebutdon’trelyonthatalone.Youmustalsocheckyourletterpersonallybeforeyousendit.*Don’tusecolouredorfancypaper8.Remembertostatewhichjobyouareapplyingfor9.Berealistic10.Checkagain六.PracticeMakesPerfect(实践造就完美)专业词汇Reputation名誉声望Professional专业人员职业运动员Qualification资格Unpredictability不可预测性Continuity连续性Candidate候选人应试者Architect建筑师Jobseeker求职者People-orientated以人为本的Prestige威望影响力Applicationletter求职信Interview面试采访Offend冒犯Summarize总结概述Demonstrate证明示范Commitment承诺保证Innovation革新Coverage新闻报道Template模板Overlook俯瞰忽视ChapterTwoResumeandtheInterview(简历与面试)本课要点一.TheRasumeorCurriculumVitae(简历)二.TheEssentials(基本要素)*FullnameinChinesecharactersandPinyin.Underlineyourfamilyname*Adress*TelephoneNumber*Age,indicatedbydateofbirth*Gender,indicatedbyMr,Mrs,Miss,Ms.Herearesomeofthethingsthatcanbeincludedifyouhavethem:*e-mailaddress*Faxnumber*PhotographQualifications:Listyourqualificationsclearly,startingwiththehighestEducation:Listtheschoolandothereducationalinstitutionsyouhaveattended,againstartingwiththehighestormostrecent.PreviousEmploymentSkillsInterestsandhobbiesFuturecareer三.Modelresume(single-pageversion)(简历样本)四.InterviewEssentials(面试要点)五.WhatDoYouDoNow(如何准备)Timesspentinpreparationisneverwasted.Timewastedisneverspentinpreparation.Quitesimply,tobetotallyconfidentaboutyourchancesofsuccessyoumustknowalmosteverthingthereistoknowabout:*Thecompany*Thejobadvertised*Theoverallbusinessenvironmentthecompanyoperatesin*Thebusinesscultureofthecompany*Existingemployeesyoumightknow*Whereyoumightfitintothecompany*Thesalaryyoumightbeoffered六.TheBigDay(面试当天)七.WhatDoIWear(如何着装)八.WhatQuestionsWillTheyAsk(面试问题)九.BePositive(要积极主动)十.YouDotheTalking(把握表述机会)十一.DealingwithNegativesattheInterview(正确处理面试中的消极因素)十二.StrengthfromWeakness(变不利为有利)十三.HintsandTips(技巧提示)*Names*Eyecontact*Sitcomfortably专业词汇Curriculumvita个人简历Resume履历Clerk文员Coordinator协调员Turnover营业额Orchestra管弦乐队Martialarts武术Facility设备Innovation革新创新Sector部门Annualreport年度报告Trainers运动鞋Pattern模式图案Consultancy咨询公司Bachelor学士Master硕士Doctor(Ph.D)博士ChapterThreeSpokenBusinessCommunication(口头商务沟通)本课要点*Thefirst,asalways,istospendasmuchtimeaspossibleonpreparation.*Thesecondistothinkcarefullyabouttheactualcontent.*Thethirdistopractiseyourpresentation.一.PreparingfortheTalk(为演讲准备)1.Theaudience2.Theintroduction3.Thefacts4.Visualaids5.Don’ttrustthetechnology6.Thevenue7.Thelength8.Bereadyforquestions二.PreparingTheContent(搜集素材)1.Structure*Aclearintroductionisessential.*Thenyoumoveontothemainpartofyourpresentation.*Finally,youmusthaveaconclusion.2.Howlongshoudyourpresentationbe?KeepItShortandSimple三.PracticeandPresentationTechniques(练习示范与演讲技巧)四.HintsandTips(技巧提示)1.Whenyoustanduptobegin,takeyourtimeandtrynottoappearnervous.2.Mostofthetimeyouwillbespeakingtopeoplewhowanttohearwhatyouhavetosay.3.Talktothepeopleintheaudience.4.Becarefulaboutthethingsyoudowithyourhandswhenspeaking.5.Don’tjustreadyourspeakingnotes.6.Don’tspeaktoofast.7.Useonlyafew,well-chosen,visuals.8.Pausebeforeyoumoveintothefinalpartofyourspeech.9.Don’trunawaytheminuteyouhavecompletedyourpresentation.五.PracticeMakesPrefect(实践造就完美)专业词汇Presentation发言陈述conciseness简明address致辞演讲conference会议协商Technician技术员ChiefExecutiveOfficer首席执行官layout布局atmosphere气氛Regionalsalesmanager地区销售经理audio-visualaids视听辅助工具lectern讲台Recruit征募招聘draft草图汇票resist抵抗distraction注意力分散temptation诱惑Conclusion结论pause停顿volume音量书卷eyecontact目光接触眼神交会ChapterFourCommunicatingwithColleaguesandCustomers(同事沟通及客户沟通)本课要点一.UnspokenMessages(非言语信息)Hereareafewquestionstoconsideraboutnon-verbalcommunications:1.Howdoyouthinkyoulook?2.Howcanyouchangeyourclothingmessage?3.Whatnon-verbalcommunicationsdoyounotlike?4.Whatassumptionsdoyoumake?5.Doyoumakegroupassumptions?二.FriendlyCommunications(传递好消息)三.CommunicatingSensitively(敏感性沟通)四.ProblemCommunications(问题沟通)五.HintsandTips(技巧建议)1.Stayclam2.Listen3.Don’tassume4.Explainclearly5.Speakclearly*Donotusejargon.*Donotuselongwordswhereshortoneswilldo.*Makesurethatyouspeakataspeedthatallowspeopletounderstandwhatyouaresaying.*Pausefrequently.6.Askfordetails7.Checkandrespond8.Close六.Hea
本文标题:商务英语沟通
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