湘潭钢铁集团有限公司员工绩效考评体系研究

湖南大学硕士学位论文湘潭钢铁集团有限公司员工绩效考评体系研究姓名：朱莉华申请学位级别：硕士专业：工商管理指导教师：张玲20061013IIIIIAbstractAsanimportantconstituentofthemodernhumanresourcesmanagement,theperformanceappraisalnotonlydirectlyrelatestothevalidityofselection,butalsoprovidesthebasisfortheformulationofwagessystemthusinfluencestheestablishmentandworkingofpromptingmechanismoforganization,thereforeisinthecoreofhumanresourcesmanagement.Thisthesisapplicantsthehumanresourcesmanagementtheoryknowledge,discussesscienceperformanceappraisalsystemtoadapttheXiangtanSteelLtd.Groupundertheneweconomicalbackground,raisesthehumanresourcesmanagementlevel,thenenhancestheenterprisemarketcompetitionabilityandrealizecompany’sstrategictarget.ThethesisfirstlyinspectsthepresentsituationofperformanceappraisalofXiangtanSteelLtd.Group,analyzesitsexistentproblem,pointoutthattheperformanceappraisalsystemofXiangtanSteelLtd.Grouplacksstrategicandsystematiccharacteristic,lackstheconsciousnessofparticipationofwholestafftotheperformancemanagement.Theperformanceappraisaltargetlacksfeasibility,lackseffectivecommunicationaswellastheapplicationeffectofperformanceappraisalresultisnotgood.Onthesefoundation,thethesisunifiescloselytheperformanceappraisaltheoryandtheactualsituationinXiangtanSteelLtd.Group,proposessuggestionstoimprovestheperformanceappraisalofXiangtanSteelLtd.Group,including:consummatethesystematicenvironment,bettertheestablishmentoforganizationsandagencies,definitudetheobjectofperformanceappraisal,summarizetheperformanceappraisalregularly,establishtheworkingperformancerecordsystemandtraintheparticipatoroftheperformanceappraisal.Finally,thisthesisproposessuggestionstohigh-levelsuperintendent'sperformanceappraisal.Keywords:performanceappraisal;system;BalancedScorecardVI1.1.....................................................52.1..............................................................................113.1..............................................................................263.2..............................................................................273.3...........................................................................283.4..................................................................................28VII2.1............................................122.2.......................................................132.3KPI..............................................................................142.4..............................................................................142.5...................................................................152.6.......................................................................162.7.......................................................................173.1...............................................................243.2..................................................................................273.3......................................................................................313.4......................................................................................333.5................................................333.6...................................................................35I1______2-1-11.1WTO[1]-2-[2][1][3]1.2Devris18131842[4]CEO[5]-3-1.2.11.2.1.1PerformanceEvaluationorPerformanceAppraisal1.2.1.2[6]-4-1.2.1.3[7]1(1)(2)(3)(4)(5)(6)2(1)(2)(3)(4)(5)(6)31.1(1)(2)(3)(4)(5)(6)-5-1.1-6-1.2.2·RobertBarkvel[4]PSteven.P.RobinsonKPI,[5]Rosty[5]JamesM.Conway(360)360[6]RobertS.KaplanDavidP.Norton12(BalancedScoreCard)[7][7]HayGroupSternaFox-7-[8]MarkEdwards360360()[9]1.2.3[10]4[11][11](ManagementByObjectives,MBO)(BehaviorAppraisal)-8-[12]KBI[13][13]1.3;-9--10-22.110732019585001.9592.8500,20066001502012200450011050098300(ERP)2.2-11-2.2.12.12.12.1-12-2.1///////////2.2.261-13-232.22.22.2.3-14-2.2.3.1KPIKPI2.32.3KPIKPI////1.2.3.4.5.6.1.2.12.42.4123451-5=∑*=∑/4-15-2.52.52.2.3.12.62.7-16-2.61.2.4.1-3.4.5.6.7.8.9.101.()()2.50-100.1.()()2.3.-17-2.7.1.1510153022.5105.1010141530.3..504.5.6.7.8.9.5010.11.12.13.105101014.5.30%15.16.530%17.()5-30%18.19.-18-2.320052.3.1123436056-19-2.3.22.3.3-20-2.3.42.3.5-21-2.3.6-22-33.13.1.112345-23-3.1.23.1.33.1.43.2-24-3.13.13.33.3.1-25-3.3.23.3.3BalancedScorecard·S·(RobertS.Kaplan).P·(David.P.Norton)1996——[7]3.3.3.1[7](3.1)-26-3.1Robert.S.Kaplan&David.P.Norton.UsingBalancedScorecardasStrategyManagementSystem.HavardBusinessReview,January-Februry,1996.“”————“”3.2-27-3.23.3.3.2.13.23.2R&DKaplan,RS.andD.PNorton1998.P48-28-2KaplanNorton[25]3.33.3Kaplan,RS.andD.PNorton1998.P61/3()3.43.4Robert.S.KapIan&David.P.Norton.TranslationStrategyintoAction:TheBalancedScorecard.Boston:HarvardBusinessSchoolPress,1996-29-12(LeaTime)34[25]3.3.4-30-1a(b)(c)2(a)(b)(c)3a(b)4-31-abc3.3.53.33.3(10)(8)(6)(2)(0)0.30.20.30.2-32-3.3.6S95A8595B7585C6075D5060E503.43.4.11233.4-33-3.41.2.3.4.5.6.7.8.9.10.11.12.13.14.15.16.3.4.2SABCD3.53.5%SABCDS15256000A10206550B5157055C01570105D010701551.CDASA2.3.4.S5.C6.D3.4.3360-34-3.53.5.13.5.21-35-23.63.6ABCDABCDABCDABCD-36-3.5.3-37-44.14.2-38-4.34.3.14.3.24.3.3