家乐福新版培训材料介绍

1新版培训材料介绍Introductiontothenewtrainingmaterial2hygienetrainingmaterialdividedintoseveralspecifictopicforeachcriticalpointinhygienecontrolledwithcheckingformPointbypoint,trainemployeestothemainpointtoimproveinhygiene卫生培训材料针对每个要点分为几个主题运用检查表格来控制一点一点逐一培训员工以提高卫生水平Principle原则:3Target目标ImprovehygienestepbystepinthestoreHelphygienepilotandmanagertotrainemployeeswithanewwayoftrainingandstrongschedule逐步提高店内卫生协助卫生员及课长用新方法培训员工4Principle原则:培训员工一个主题整个星期检查这一点Smalltraining(onehour)14topicsdividedinto3trainingsessionsnewconceptbasedononetraining-onetopic新概念：一次一个主题trainthestaffforonetopiccontrolthepointduringthewholeweekandfocusonthispointOnceaweek,hygienepilotwill每周，领航员将：短小培训(1小时)14个主题分为3个阶段5Principle原则:Onetraining:onetopic一次培训:一个主题Trainingmaterialdividedinto14topicsdividedinto3trainingsession:Firstsession:4topicsSecondsession:4topicsThirdsession:6topics培训材料分为14个主题,3个阶段第一阶段:4个主题第二阶段:4个主题第三阶段:6个主题Onetraining:onecheckingform一项培训:一份检查表601.手的卫生Handscleaning02.工作台的清洁Tablescleaning03.个人卫生与工作Bodyhygieneanduniform04.清洁程序cleaningproceduresSession1第一阶段trainthestaffforonetopic培训员工一个主题705.冷藏链Coldchain06.仓库存储与交叉污染Storageandcrosscontamination07.回转与标签rotationandlabeling08.工作方法WorkingmethodsSession2第二阶段trainthestaffforonetopic培训员工一个主题8trainthestaffforonetopic培训员工一个主题Session3第三阶段09.卫生审核Hygieneaudit10.供应商与收货区RY11.冷藏冷冻Perishable12.工程部Maintenance13.收银部Cashier14.保安部Security9trainthehygienepilotforthenextentiresession(4to6topics)Traintotrainingthehygienepilottrainthefreshdivisionmanager.培训卫生员下一个阶段(4至6个主题)培训生鲜处长Principle原则:3times(3sessions),regionalauditors(supportbynationalteam)will3次(3个阶段),区卫生审查员(总部支持)将10Departmentmanager课长+Employees员工Train培训Supervise监督Headoffice总部+Regionalauditor区审查员Hygienepilot卫生员Storemanage店长Train培训Checkgoodpractices检查好的实践11Hygienepilot卫生领航员每个阶段培训结束后:一个星期准备培训及时间表一天两次,他将安排时间在店内培训员工(早上一小时,下午一小时)每周，收集员工的反馈信息Aftereachsessiontraining:1weektopreparethetrainingandtheschedule.Twiceaday,hewillarrangethescheduletotraineveryemployeesinthestore(onehourthemorningandonehourtheafternoon).Eachweek,feedbackofthestaffweeklytrainingDivisionManagerhelpthehygienepilottoorganizethetrainingandmanageit处长帮助卫生组织培训并管理12Employeesanddepartmentmanager员工Aftereachtopic:Employeewillfocusonthispointduringthewholeweek.HewillbeabletoanswertoHygienepilotquestions:checkingform(1topic-1autocontrol每个主题培训后:员工要在整个星期着重于该点他可以回答卫生员的问题:检查表(1个主题-1张自控表)Afterthewholetraining:hygienecertificate所有培训结束：颁发证书13Auto-control:session1自控:第一阶段Tablestraining台面培训Duringthewholeweek,hygienePilotwillcheckifstaffknowshowtowashtables(practicalandtheoretical),whentowashhands(staffanswersandHPfillintheform)在这个星期内卫生员要检查员工是否了解如何清洁台面(理论与实践)何时清洁台面(员工回答卫生员填入表格)Duringthewholeweek,hygienePilotwillcheckifstaffknowshowtowashhands(practicalandtheoretical),whentowashhands(staffanswersandHPfillintheform)在这个星期内卫生员要检查员工是否了解如何洗手(理论与实践)何时洗手(员工回答卫生员填入表格)Handstraining手的培训Bodyhygienetraining个人卫生培训Duringthewholeweek,hygienePilotwillcheckifstaffknowsrulesforagoodpersonalhygienecheckstaffpersonnelhygieneandfillintheform:Uniform,cleanliness…在这个星期内卫生员要检查员工是否了解良好个人卫生的准则员工个人卫生并记录在册(制服,清洁...Cleaningtraining清洁培训Duringthewholeweek,hygienePilotwillcheckifstaffknowshowtowashtables,floor,tools...(practicalandtheoretical),whichproduct,whichfrequency...在这个星期内卫生员要检查员工是否了解如何清洁台面,地面,工具…(理论与实践),使用何种产品,周期如何14Auto-control:session2自控:第二阶段Coldchaintraining冷链培训Hygienepilotwillhavetodistributeautocontrolformtooneemployee(onebyone):employeewillhavetocheckinhisdepartmentthequestionsonthechecklist:coldroom,showcases…卫生员将自控表分发给每个员工:员工去检查他所在部门检查表上的问题:冷库,冷风柜...Storagetraining存储培训Rotation,labeltraining回转,标签培训Workingmethodstraining工作方法培训Hygienepilotwillhavetodistributeautocontrolformtooneemployee(onebyone):employeewillhavetocheckinhisdepartmentthequestionsonthechecklist:wellstorage,cleanliness…卫生员将自控表分发给每个员工:员工去检查他所在部门检查表上的问题:良好储存,整洁...Hygienepilotwillhavetodistributeautocontrolformtooneemployee(onebyone):employeewillhavetocheckinhisdepartmentthequestionsonthechecklist:colorstick,goodlabeling…卫生员将自控表分发给每个员工:员工去检查他所在部门检查表上的问题:色带,正确的标签...Samekindofautocontrolbutsummaryofthese3points.这三点的综合自控表15Auto-control:session3自控:第三阶段Hygienepilotwillaskemployeessomequestionstobesurethattheywellunderstandtheprincipleofaudit卫生员询问员工一些问题以确保他们很好地理解审查原则Perishable冷冻冷藏RY收货区Hygienepilotwillhavetodistributeautocontrolformtooneemployee(onebyone):employeewillhavetocheckinhisdepartmentthequestionsonthechecklist:wellstorage,cleanliness,goodtemperature,labeling…卫生员将自控表分发给每个员工:员工去检查他所在部门检查表上的问题:良好储存,整洁,适宜的温度,标签...Hygienepilotwillhavetodistributeautocontrolformtooneemployee(onebyone):employeewillhavetoanswerthequestionsduringandaftertheRY卫生员将自控表分发给每个员工:员工将在收货区其间及之后回答问题Audithygiene卫生审查16programduration:21weeks时间：21周Tofollowthewholetraining,followthegivenschedule遵循整个培训,及时间表Storeschedule店内时间表17周行动计划主题谁接受培训谁做控制1卫生员模式:材料解释培训卫生员做培训得到店长及处长对卫生的重视第一阶段:主题1到4+微生物学卫生员总部和区审查员2培训准备:卫生员学习第一阶段并准备计划第一阶段卫生员问卷卫生员反馈34员工模式1.手部清洁生鲜员工+15部门,收货区,工程部,保安,收银员自控5员工模式2.台面清洁生鲜员工自控6员工模式3.身体健康及制服生鲜员工自控7员工模式4.清洁程序生鲜员工卫生员自控81到4点总结第一阶段卫生