沃尔玛培训体系-3

TrainingRegionalTrainer培训区域培训员Wal-MartChinaCO.,LTD.-Confidential-09/17/19沃尔玛中国有限公司-机密-Page1of22Chapter3RegionalTrainer第3章区域培训員Supercenter-购物广场TotheRegionalTrainerofSupercenter,theimportantdutyisthemanagementtrainingofstores.Additional,andthemodificationoftheMTPprogramareessentialfollowingupoftheMTtraining.对于购物广场的区域培训员来说，重要的职责是各个店中管理层的培训，除此以外，还有MT培训的跟进和MTP课程的修改。1.TrainingofManagement管理层的培训1.1Courses课程RegionalTrainerdirects10coursesoftheManagementtraining.Followingisthebriefofeachtrainingprogramandthespecificmanagement:区域培训员负责10项管理层课程，以下是各个课程所针对的相应管理层及简介：TrainingRegionalTrainer培训区域培训员Wal-MartChinaCO.,LTD.-Confidential-09/17/19沃尔玛中国有限公司-机密-Page2of22MTPSOSCashOfficeBBMUPC/ReportWFI/PTSLFManagingProfitPI/POSRec/InvSup.DMDGM1.1.1LF:LeadershipFoundations.LeadershipFoundationsisthefirsttierofWal-MartLeadershipandSkillBuilding.ManagementAssociatesthatsuperviseothersarestronglyurgedtoattendthistraining.PleasenotethatthiscourseisaprerequisiteforWaltonInstitute.LF:领导艺术培训是建立沃尔玛领导才能和技巧的第一条纽带，管理层员工非常有必要参与这个培训，应注意LF是上WI课程的先决条件。Topicscoveredinclude课程内容包括：PeopleSkillsforsuccessasaWal-Martmanager作为一个成功的沃尔玛管理层的为人技巧;Skilldevelopmentincommunication,delegation,empowermentandteambuilding在与人沟通、授权和团队建设中的技巧培养；ServantLeadershipandhowhonestyandintegrityrelatetomanagingothersTrainingRegionalTrainer培训区域培训员Wal-MartChinaCO.,LTD.-Confidential-09/17/19沃尔玛中国有限公司-机密-Page3of22公仆领导和评估他人工作的忠诚；ManagingDiversityatWal-MartStores,Inc.沃尔玛公司中多样化的管理；ResourcesforLiving生存的资源；EffectiveCoaching有效的指导。Pleasenotethatthisworkshopisforthreefulldays.Allthetraineewillreceiveacertificateafterthistraining.整个课程历时3天，完成培训后学员可获得一份毕业证书。1.1.2PI/POS:PerpetualInventory/PointofSales.Thisisthebasicprogramofretailindustry.PerpetualInventory(P.I.)isasystemthatletsusknowhowmuchofeachitemwehaveinourstore.Itdoesthisbykeepingtrackofthemerchandisethatcomesinandgoesoutofthestore.P.I.alsoallowsus,whennecessary,toreviewandadjustanitem’son-hand.Anon-handissimplythetotalquantityofaniteminthestore.PI/POS：即永久库存/POS补货是零售业的基础课程。永久库存系统通过跟踪各种商品在商场中的进出，让我们了解商场中各种商品的数量，必要时，这个系统还允许我们观察并调整手头上的商品数量。BenefitsofP.I.P.I.的优点OurP.I.systemallowsustoprovidebetterCustomerServiceandoperatemoreefficiently.SomeofthebenefitsofourP.I.systeminclude:P.I.系统使我们更好地提供顾客服务，更有效地进行商场运作。其优点体现在TrainingRegionalTrainer培训区域培训员Wal-MartChinaCO.,LTD.-Confidential-09/17/19沃尔玛中国有限公司-机密-Page4of22以下各方面：AnimprovedIn-StockPosition.Thisleadstomoresalesandinturnproducesmoreprofitandmoreprofitsharingdollars.保证現貨。在保证销售的同理满足顾客的需求；ReducedInventoryLevels.Thismeanslessmarkdowns,reducedshrinkageandloweroperatingandaccidentcosts.减少库存量。这意味着更少的书面记录、更少的损耗和更少因操作不当或事故所造成损失；ImprovedCustomerService.P.I.allowsusmoretimeforCustomerServiceandmerchandising.提高顾客服务。P.I.系统使我们有更多的时间花在采购和顾客服务上；TimelyandAccurateInformation.ThisassistsourBuyers,DistributionCentersandVendor-Partnersinmakingmoreinformedpurchasedecisions.及时和准确的信息。这个系统将帮助我们商場的員工、分销中心和供应商伙伴达成更正确的采购决定。In-stockisthemostimportantaspectofCustomerService.CustomersExpecttofindtheitemstheywant.Ifwedonothaveanitem,theCustomermaynotbesatisfiedwiththeirshoppingexperienceanddecidetoshopsomewhereelse.保证现货是顾客最的方面，顾客总是希望买到他们想要的东西，如果我们不能做到，他们会不满意并转到其它地方购物。Thewaythatwereordermerchandisetoensurein-stockiscalledPointofSale,orPOSReplenishment.Itisamethodoftrackingandorderingmerchandisethroughtheregistersandyourstore’scomputersystem,calledtheSMARTSystem.Thisisaccomplishedthroughobtaining:我们通过不断的发出補貨，订单订购商品保证现货的方式，是通过收银台和TrainingRegionalTrainer培训区域培训员Wal-MartChinaCO.,LTD.-Confidential-09/17/19沃尔玛中国有限公司-机密-Page5of22商场内的电脑系统跟踪和订购商品的方法就是销售点补货，订貨的准备需要系统以下信息：Pointofsaledatafromyourscanningregisters.收银台扫描器的销售点数据Pointofsaledatafromyourscanningregisters.收货的信息Lastyear’ssalesdata.去年的销售数据Maximumshelfquantity.最大的货架量On-handinformationyousupply.現貨存量TheStoreReplenishmentSystemattheHomeOfficeusesallinformationtocalculatesuggestedorders.ThePOSReplenishmentSystemusesdatafromyourstoretocalculatesuggestedorders.Thiscreatesordersthatarecustomizedtoyourstore’srateofsale.ThedetailcontentwouldbediscussedinthePI/POSprogram.总部电脑系统运用所有的这些信息计算建议訂单，商场同事审核完成真正适合商场销售的订单。以上的内容都会在PI/POS课程上做详细的介绍。1.1.3Rec/Inv:Receive/Invoice.Itisahalfdayclass.Thebriefistheprocedureofreceivingandtheworkingprocedureofinvoiceoffice.Thereceivingprocedureincludesthecategoriesofreceiving,thecheckingpointsofreceivingandthemanagementofreceivinginvoice.Additional,theInvoiceincludesthecategoriesofinvoicework,thecheckingpointsofinvoice,thecheckingpointsoffinanceandthecheckofFresh.Rec/Inv：Receive/Invoice,收货及票据，半天的课程。主要内容是收货程序和TrainingRegionalTrainer培训区域培训员Wal-MartChinaCO.,LTD.-Confidential-09/17/19沃尔玛中国有限公司-机密-Page6of22票据办公室工作流程。收货程序包括商场的收货种类、收货查验要点、收货部票据处理方案。票据方面包括票据部工作种类、票据部核查要点、财务核查要点和鲜食盘点。1.1.4WFI/PTS:WaltonFoodInstitute/ProfitThroughSanitation.WFI/PTS：沃尔顿食品学院。ItisamanagementtrainingprogramthatfocusontheFreshDepartment,includingtheProduce,Seafood,Meat,Deli.andBakery.Theclasslengthistwodays.ItprovidesthefundamentaltoolsforuseinthemanagementoftheWal-Martfoodbusiness,includingtheGrossMarginReport,CostInventory,andthebasicoperationsofFreshDepartments.针对鲜食部门，包括果蔬、海鲜、肉类