人力资源 - 工作态度-LivingwithStress

bcLivingwithStressDecember1998Copyright©1998Bain&Company,Inc.Author:Contributor:StevenAndersonDiannaMagnanibcCopyright©1998Bain&Company,Inc.LivingwithStressBOS2LivingwithStressAgenda•WhatisStress?•NegativeStressOverloadSymptoms•ManagingStress–DefiningYourLifePurpose–ConductingaPersonalInventory–MinimizingVulnerabilitytoNegativeStress–IdentifyingStressTriggerEvents–StressManagementTechniques•KeyTakeawaysbcCopyright©1998Bain&Company,Inc.LivingwithStressBOS3LivingwithStressDefinitionofStressStressisanormalandnaturalphenomenoninourlives.Itisthenaturalconflict,opposition,orresistancethatoccursinourbodyaswecontinuallyadjusttoourchangingenvironmentandlife.bcCopyright©1998Bain&Company,Inc.LivingwithStressBOS4LivingwithStressTheRoleofPerceptionsPerceptionsInternalDemands•responsibilities•obligations•selfcriticismExternalDemands•work•family•social•environment•financialAttitudes,values,andbeliefsStressresponsePastexperiencesStressresultsfromourperceptionsofanevent.Anevent,inandofitself,isnotstressful.Itisourperceptionoftheeventthatactivatesourbody’sstressresponse.bcCopyright©1998Bain&Company,Inc.LivingwithStressBOS5LivingwithStressThebody’snormalphysiologicalreactiontostressisasfollows:StressResponseEventPerceptionsBodyreleasesstresshormonescausingthe“FightorFlight”responseBodydischargesenergybyfighting,fleeingorexpressingemotionBodyinducesrelaxation,reversingpreviousreactionsbcCopyright©1998Bain&Company,Inc.LivingwithStressBOS6LivingwithStressPersonalIntegrityandLifePurposePositivestressishealthyandresultsfromeventsthatareinalignmentwithourpersonalintegrityand/orourtruepurposeinlife.Negativestressisdestructiveandresultsfromeventsthatarenotinalignment.Personalintegrity:Lifepurpose:•Havingpersonalintegritymeanslivingtruetoasetofvalues,beliefs,andprinciplesthatgivedirection,balance,andfocustoyourlife.•Everyindividualhasapurposeinlifethatiscompletelyunique.Ourmostimportantjobinlifeistodiscoverandthenfulfillourpersonalpurpose.•Somepeopleknowwhattheirpurposeisearlyinlife;othersdiscoveritovertime-theirpurposeisrevealedtothemverymuchlikethecluesinatreasurehunt,oneclueatatime.bcCopyright©1998Bain&Company,Inc.LivingwithStressBOS7LivingwithStressPositivevs.NegativeStressPositiveandnegativestressimpactusverydifferently.PositiveStressNegativeStress•Providesthetensionnecessarytomakeusstronger•Gearsusuptomeetthedemandsofasituation•Compelsustoaction•Wearsusdown•Canleadtofeelingsofmistrust,anger,rejection,ordepression•Canleadtominororseriousillness•Deadlines,competition,confrontations,andevenourfrustrationsandsorrows,canadddepthorexcitementtoourlives•DoingthingsthatwedreadtodocansapourenergyandcloudourjudgmentbcCopyright©1998Bain&Company,Inc.LivingwithStressBOS8LivingwithStressSignsofStressSignsofPositiveStressSignsofNegativeStress•Senseofexcitement•Abilitytogetalotofthingsdoneandbenaturallychargedtotakeonmore•Feelingthattimeispassingbyquicklybecauseyouarefullyengagedintheactivity•Beliefthatthingshappenwithease•Feelingthatextraordinaryresultsareproduced,almostasifbymagic•Feelinghealthy•Senseofdread,resentment,angerorfrustration•Feelingdrainedofenergy•Feelingthattimedragson.Youareawareoftimetickingawayoryouarewatchingtheclockasyoulaboriouslyworkonanactivity•Beliefthatalmosteverythingisastruggle,afight•Feelingthatpredictableresultsareproducedandonlyaftermuchsuffering•Feelinglethargic,sickly,ordepressed•Abilitytoexperienceafullrangeofemotions•Feelingstuckinonetypeofemotion•Senseofpeaceandrightnesswithlife•SenseofchaosandconfusioninlifeHerearesomecommonsignsofpositiveandnegativestress.bcCopyright©1998Bain&Company,Inc.LivingwithStressBOS9LivingwithStressAgenda•WhatisStress?•NegativeStressOverloadSymptoms•ManagingStress–DefiningYourLifePurpose–ConductingaPersonalInventory–MinimizingVulnerabilitytoNegativeStress–IdentifyingStressTriggerEvents–StressManagementTechniques•KeyTakeawaysbcCopyright©1998Bain&Company,Inc.LivingwithStressBOS10LivingwithStressMostpeoplecandealwithasmallamountofnegativestressregularlyoralargeamountforashorttime.Ifyouareexperiencingthefollowingnegativestressoverloadsymptoms,youmayhavegonebeyondyouroptimallevel.NegativeStressOverloadSymptoms(1of2)•Manycolds•Frequentboutsofflu•Allergies•Manylowgradeinfections•Hives•Feelinggenerallyunwellorsick•Soresinmouth•Strepthroat•Mononucleosis•Poormemory•Daydreaming•Indecisiveness•Mentalconfusion•Racingthoughts•Convictionthateverythingturnsourfortheworst•Difficultyfallingasleep•Poorjudgment•Difficultyconcentrating•Preoccupation•Feelingthatthingsaregettingoutofcontrol•Anxietyorpanic•Frustration•Angerandirritation•Feelingdesperate,hopeless•Feelingtrapped,helpless•Feelingblueordepressed•Feelingguilty•Feelingself-conscious•FeelingrestlessImmuneSystemCognitiveSystemEmotionalSystembcCopyright©1998Bain&Company,Inc.LivingwithStressBOS11LivingwithStressNegativeStressOverloadSymptoms(2of2)SympatheticNervousSystemMuscularSystem•Tightmusclesormuscularaches•Nervousticks•Stuttering;voiceshakyorstrained•Frowning,wrinklingforehead•Tensionheadaches•Bruxism(grindingorclenchingteeth)•Jawpainorache•Pac