F公司员工集体流失现象分析及其对策研究

上海交通大学硕士学位论文F公司员工集体流失现象分析及其对策研究姓名：朱莺申请学位级别：硕士专业：工商管理指导教师：顾琴轩20060115MBAFF270,F,,FFFFFFMBAFTheAnalysisOfGroupTurnoverPhenomenonAndResearchOfItsCountermeasuresABSTRACTTheproblemofturnoverisoneoftheimportanttopicofdomesticandinternationalhumanresourcemanagementstudy.WiththedevelopmentofsemiconductorindustryinShanghai,thenumberofthecompaniesinthisindustryreached270.Everycompanyinthisindustrymetmoreintensecompetitionofthetalents.Thephenomenonofturnoveriscommoninthesecompanies.ThearticleaimstostudythereasonforgroupturnoverinFcompanyandputforwardsomecountermeasuresforgroupturnoverproblem.Thethesisisdividedintofivechapters.FirstchapterintroducedtheprofileofFcompanyanditsthehumanresourcecondition.Thesecondchapterdescribedthegroupturnoversituationsanditsbackground.ItalsointroducesthehumanresourcemanagementsituationofFcompany.Thethirdchapterintroducedtheconceptoftheturnoverandthestudyoftheturnoverfromforeignscholars.Italsointroducedthefactorsthatinfluencestheemployeeturnover.AftertheinterviewwiththethreebatchesoftheemployeeswholeftFcompanycollectivelyandthesurveyofthepresentemployees,ChapterfoursummarizedthekeyreasonsofgroupturnoverChapterFiveputforwardthecountermeasuresforFcompanytoavoidsuchkindofproblem.Ihopethearticlecanbethereferencetotherelatedproblemofotherbusinesses.KEYWORDS:GroupTurnover,FCompany,HumanResourceManagementMBAFF20012003FFF50%FFFFFFFFF20032003MBAF2006112MBAF20061122006112MBAF1F1.1F1.1.1FF1995F1.491250010000FFF20%200119996.51.4199858501996-2004F2001MBAF21-1F1996-2004199619971998199920002001200220032004()132.5165.8211310.6376494.4499513.7528.51821314258109.131.155.646.1-12.6-9.71.92.74-4.8-46-29.5-15.71.1.2F40KA200450%25%F8200444%10%L8%G5%Q5%I6%S6%F7%X4%K26%A24%D3%6%1-1FIGURE1-1ShareOfRevenueOfTheAssemblyAndTestSuppliersF20012001MBAF31.1.3FF1-2“”1-2FFIGURE1-2OrganizationChartOfFCompany1.2FF1082555322585826832644791563125MBAF4F60%3%5%32%1-3FFIGURE1-3JobClassificationOfFCompanyF20053259916112133233870%98%990%1%5%4%1-4FIGURE1-4StructureOfEducationbackgroundofemployeesMBAF52005231-21-2F2035120-24198725-3416835-448745-546F1-236%312%46%58%6-84%100%134%106-85431-211-5FFIGURE1-5EmployeeServiceYearOfFCompanyF36%34%MBAF6F2.1F20012003FK20034C2.1.12001FDF200116811820011506,;,,2-12-1F23964MBAF7:128005%?1500(95%9901200)2.1.220013440K200012FKMBAF840105SBSFSB10BSB20013KS14%5.3%K,KF,20012002YKFYSKFFKFKK5K5FKMBAF96F70003KF34K402-22-3K57.6%KKKKFK2001KF5200183436KKKMBAF102-2F401K1K43K41996S20001410K1S199632K113111K31K12111K11996K431996K2211K1321996K2-3FK4231671458%99001333335%236782936124%MBAF112.1.32003480%F23520AMDFF200272002820021020200271CB200276212MBAF12200212F20021212002347125C6510KC20027F3FCK50%2003420C2660CC3200242-4FC60MBAF136048200082%18%45%WM64%36%9%12%20%18%WM1520018698%0.5%222258FMBAF142.2F2.2.1FFF20012820023520036820047528504225F15895322850%20002.2.2FFFF90%MBAF152-5F9101112:2-6F250003200040000600005%5%5%5%50006000200050001000010000500050005000F95%9F200141200141200333120011MBAF1633%40%OO199520012002F20005%2-7F180028003120041400522006/32007/450086500800580010800158002080025800308003580040800458005080055800//123456789101112132-1FFIGURE2-1SalaryOfEachGradeOfFCompany’sEmployeesMBAF1775FFFF5%200121F20%20004F5020002222391253855“2.2.3F:121000--10:0010:00--10:00338122.2.4FFFMBAF182-8F%=15%25%KeyPerformanceIndicatorKPIKPIKPIKPI2-9F10%15%10%%99.854()6%99Ϟ⍋Ѹ䗮໻ᄺMBAᄺԡ䆎᭛F݀ৌਬᎹ䲚ԧ⌕༅⦄䈵ߚᵤঞ݊ᇍㄪⷨお19ᅶ᠋ᡩ䆝থ⫳⃵᭄/↣ⱒϛӊѻકᇕ㺙䚼੠⌟䆩䚼ᘏⲥ0.045ᅶ᠋↣਼ᡩ䆝⃵᭄ᇕ㺙䚼੠⌟䆩䚼ᘏⲥ8ᑇഛ⫳ѻ਼ᳳ(໽)ᇕ㺙䚼੠⌟䆩䚼ᘏⲥ3ॳᴤ᭭կᑨ਼ᳳ(໽)⠽⌕䚼ᘏⲥ25ॳᴤ᭭ᑧᄬ(໽)⠽⌕䚼ᘏⲥ31ᅶ᠋ᇍ䋼䞣ԧ㋏ⱘ⒵ᛣ⥛%䋼䞣䚼ᘏⲥ100ζ2-10F٤ഓغމڕसఆၔݻ໒ٝᆇᄆؑγᅹζ݇䬂㗗Ḍᣛᷛ䖒៤⥛ᬃҬ㒽ᬜᎹ䌘↨՟%75%0=75%50=80%75=85%90=90%100=95%110=100%125=110%150F݀ৌᇍ᪡԰Ꮉⱘ㒽ᬜ㗗Ḍϔᑈ䖯㸠ಯ⃵ˈ㗗Ḍᮍᓣᰃ䞣㸼㗗Ḍ⊩DŽ㗗Ḍ㒧ᵰ⒵ߚЎ100ߚˈ㗗ḌাᠷߚˈϡࡴߚDŽབ㸼2-11᠔⼎DŽ᪡԰Ꮉⱘ䆘㑻㒧ᵰ䞛⫼ᔎ䖿ߚ䜡⊩ˈབϟ㸼2-12᠔⼎DŽৠᯊˈ݀ৌᡞ᪡԰Ꮉⱘ㒽ᬜᎹ䌘੠ҪӀⱘ䆘㑻㒧ᵰᣖ䩽ˈ↣ᄷᑺথᬒϔ⃵㒽ᬜᎹ䌘ˈ↣⃵㒽ᬜᎹ䌘ⱘ䞥乱໻㑺ऴ↣᳜ᘏᬊܹⱘ8%DŽζ2-11F٤ഓЀᆴٝࢩۢζ䚼䮼˖฿㸼Ҏ˖㗗Ḍᇍ䈵ⱘྦྷৡ˖㗗Ḍݙᆍ䆘ߚ㒧ᵰ1.Ꮉ԰䞣˄⒵ߚ10ߚ˅ǂ2.Ꮉ԰䋼䞣˄⒵ߚ10ߚ˅ǂ3.Ꮉ԰ᗕᑺ˄⒵ߚ10ߚ˅ǂ4.ৃֵᑺ˄⒵ߚ10ߚ˅ǂ5.ϧϮⶹ䆚˄⒵ߚ10ߚ˅ǂ6.䋷ӏᛳ˄⒵ߚ10ߚ˅ǂ7.≳䗮㛑࡯˄⒵ߚ10ߚ˅ǂ8.ࢇࡼ㑾ᕟ˄⒵ߚ10ߚ˅ǂ9.Ҏ䰙݇㋏˄⒵ߚ10ߚ˅ǂϞ⍋Ѹ䗮໻ᄺMBAᄺԡ䆎᭛F݀ৌਬᎹ䲚ԧ⌕༅⦄䈵ߚᵤঞ݊ᇍㄪⷨお2010.㛑ࡼ䗖ᑨᗻ˄⒵ߚ10ߚ˅ǂᘏߚǂ㸼2-12F݀ৌ᪡԰Ꮉ㗗Ḍ䆘㑻㸼䆘ߚ㒧ᵰ䆘ᅮⱘㄝ㑻↨՟ߚᏗ໻Ѣ91ߚӬ⾔5%ҟѢ81–90ߚ㡃ད25%ҟѢ61–80ߚᕙᬍ䖯60%ᇣѢ60ߚϡ⿄㘠10%ζ2-13F٤ഓЀᆴٝࢩۢԉމူߢࠡຂ೴ճ࿫ζ䆘ᅮㄝ㑻ᇍᑨ༪䞥㋏᭄A㑻1.00B㑻0.8C㑻0.6D㑻0.2䴲᪡԰Ꮉⱘϔ㠀ਬᎹⱘ㗗Ḍ㸼г䞛⫼䞣㸼㗗Ḍ⊩ˈϔᑈ㗗Ḍϔ⃵DŽ㗗Ḍᇍ䈵ᰃ䩜ᇍњ᪡԰Ꮉҹ໪ⱘϔ㠀ㅵ⧚ҎਬǃᡔᴃҎਬ੠݊Ҫ⫳ѻ䕙ࡽҎਬDŽ㗗Ḍ㒧ᵰⱘ䆘㑻ࡲ⊩੠᪡԰ᎹⱘⳌৠˈԚҪӀ≵᳝㒽ᬜᎹ䌘DŽζ2-14F٤ഓׄЀᆴٝભէࢩۢζ䚼䮼˖฿㸼Ҏ˖㗗Ḍᇍ䈵ⱘྦྷৡ˖㗗Ḍݙᆍ䆘ߚ㒧ᵰ1.Ꮉ԰⿃ᵕᗻ˄⒵ߚ10ߚ˅ǂ2.Ꮉ԰ⱘ䖒៤⥛˄⒵ߚ10ߚ˅ǂ3.ण䇗㛑࡯੠㞾៥ᬍ䖯˄⒵ߚ10ߚ˅ǂ4.ᦤߎ㞾Ꮕⱘᓎ䆂˄⒵ߚ10ߚ˅ǂ5.ϢҪҎⱘড়԰݇㋏˄⒵ߚ10ߚ˅ǂ6.≳䗮㛑࡯˄⒵ߚ10ߚ˅ǂ7.ᢹ᳝Ꮉ԰ᮍ䴶ⱘⶹ䆚˄⒵ߚ10ߚ˅ǂ8.♉⌏ᗻ੠⣀ゟᗻ˄⒵ߚ10ߚ˅ǂ9.߸ᮁ㛑࡯˄⒵ߚ10ߚ˅ǂ10.Ͼᗻ੠Ҿ㸼˄⒵ߚ10ߚ˅ǂᘏߚǂF݀ৌⱘ㒽ᬜ㗗ḌᣛᷛЁ䞣࣪ᣛᷛᇥˈᅮᗻᣛᷛ໮DŽ乚ᇐ೼㗗䆘Ё䍋њއᅮⱘ԰⫼DŽ㒣⧚াᠧߚˈҪӀ੠ਬᎹП䯈≵᳝≳䗮ˈՓਬᎹ⫮㟇ᇍ㞾Ꮕⱘᕫߚгϡⶹ䘧ˈ᮴⊩᳝ᬜথ᣹▔ࢅ԰MBAF21F2.2.5FF,,,MBAF223.13.1.1Price(1997)Mobley(1982)Price(1997)3.1.23.2MBAF233.2.13.2.2MBAF243.2.3200518.5%14.5%13.4%12.2%MBAF253.2.4MBAF26Overholt1992MBAF27OverholtMBAF283.3FLeeMitchell(shock)(script)43.14314A2MBAF294A4B15%26%352%4A7%4B30%34B82%3.11234A4B/Mitchell,T.R.,Holtom,B.C.andLee,T.W.,Howtokeepyourbestemployees:Developinganeffectiveretentionpolicy.AcademyofManagementExecutive,2001FIGURE3-1PathofLeeandMitchell‘sMultiplePathModel123MBAF30FFFFF20034.1F4.1.1FKFF1954-1F:::1.2.3.4-2MBAF314-2F318.75%545.45%2028.17%3738.14%6516.25%436.36%2028.17%1313.40%38318.75%