精致工艺

12••••••34567PerceivedPerceivedSpaciousnessSpaciousnessIlluminationIlluminationAppearanceAppearanceGraphicGraphicAppearanceAppearanceOperabilityOperabilityTouch/FeelTouch/FeelCompatibilityCompatibilityFitFitAccessibilityAccessibilitySmellSmellCompatibilityCompatibilityFunctionalFeelFunctionalFeelExp.Exp.SoundSoundCompatibilityCompatibilityVisualVisualCompatibilityCompatibilityFindabilityFindabilitySmellExpectationSmellExpectationTouchTouchExpectationExpectationFunctionalSoundFunctionalSoundExp.Exp.VisualVisualExpectationExpectationUsability/ErgonomicsSmellQualityTouch/FeelQualitySoundQualityVisualQuality8((VisualExpectation)VisualExpectation)9((VisualCompatibility)VisualCompatibility)10((Fit)Fit)11((Operability)Operability)12••••••13••••••••14HighMediumLow18912663MajorMinorBaseScoreBaseScore+(Comp.weightxAttributeweightxConcernmultiplier)1LowComponentweight2Medium3High1LowAttributeweight2Medium3High1MinorConcernmultiplier2Major+xx31stcall:2ndcall:Total:CustomerDissatisfier100+1x1x11x2x1615••••08CCE2•CustomerEnhancementexperiencewithsuperbexecutionVerywellexecutedWellexecutedAboveaverageexecutionAverageexecutionBelowaverageexecutionPoorlyexecutedVerypoorexecutionCompletelyunaccept.Execution1098765432116VQLCCEVisualQualitySoundQualityTouch/FeelQualitySmellQuality/Usability/ErgonomicsVisualExpectationVisualCompatibilityFitGraphicAppearanceIlluminationAppearanceFunctionalSoundExpectationSoundCompatibilityTouchExpectationFunctionalFeelExpectation/Touch/FeelCompatibilitySmellExpectationSmellCompatibilityFindabilityAccessibilityOperability17GCARSVehicleScoreSummaryReportYear:Make:Model:Program:BodyType:Series:Engine:Trans:ProdPhase:Plant:Mileage:VIN:Ext.Color:Int.Color:Seats:Price:GCARSVersion:DBVers.MarketSeg:AudDate:Auditor1:Auditor2:Auditor3:Auditor4:AuditPotentialStatusTargetOffsetAuditPotentialStatusvisualexpectation3,390,000,00visualcompatibility6,200,000,00CEShift0,010,000,000,0#VALUE!fit4,520,000,00Downshift0,0#VALUE!graphicappearance6,350,000,00VisualQual.4,980,000,000,0#VALUE!illuminationappearance7,350,000,00SoundQual.7,350,000,000,0#VALUE!functionalsoundexpectation7,180,000,00Touch/FeelQual.6,670,000,000,0#VALUE!soundcompatibility7,670,000,00SmellQual.7,500,000,000,0#VALUE!touchexpectation6,540,000,00Usability/Ergo6,480,000,000,0#VALUE!functionalfeelexpectation6,490,000,00touch/feelcompatibility7,610,000,00smellexpectation7,310,000,00smellcompatibility8,000,000,00findability7,130,000,00accessibility7,210,000,00operability5,720,000,00perceivedspaciousness6,060,000,00ZonesauditpotentialstatusauditpotentialstatusCCEPts.(incl.)4800FrontEnd25648Side3310RearEnd1030Top140Underhood1210InteriorTrim5040InstrumentPanel59020Seats1220Cargo183020.11.01#G201101543942000FMCSampleVehicle2001FMCC3xx4-DoorPostJob1metallicgreydemeritsV3.07LeeDuttoncustomerenhancementsTotal2224680,0######ExecutiveSummary{WeightCode=Van/SUV}VQL6,180,000,00High/PremiumColognegrey0kmcloth/vinylV1.5-18.07.01C-carSamplevehicle5-SpeedManualWFOVXXGBFVYL3797313.11.0018component/attributenamecomponent/attributeweightdemerittypecalltypedemeritsCE'sCommentsFrontEndfront/upperfascia(orbumpercap)(high)270Base:9visualexpectation(high)MNR9unpaintedwithlargevisiblefixingboltszincplatedvisualcompatibility(high)MNR9colournotcompatiblewithotherplasticcomponents(brown)fronttowhook(medium)80Base:6visualexpectation(low)MNR2towhookfixingbracketwithsharpedgesvisiblefrontgrille(high)180lowglossmicppwithlargeovalpatternBase:9visualexpectation(high)MNR9seethroughtosilverradiatorhoodtogrilleopeningpanel(gop)(medium)100Base:6fit(medium)MNR4gapvariesbetween8.0to6.0grilleopeningpanel(gop)togrille(medium)100Base:6fit(medium)MNR4poorfit0.5gapatbottomedgebuttaperinggapatsidesupto3.019•••–––––•20•••••21•••22SISCPHPRPACCLRLSGCGCGCGCGCGCSTCPJ123••••24••25––262728293031Seethrough32Poorfit33Sheetmetalquality34Color-/gloss-/grain-mismatch35Ergonomics36……