餐饮英语词汇_西餐服务用语

餐饮英语一、服务用语（一）、预定Alwaysconfrimfacts---thenumberofpersons,thetime,thedate,specialrequirementect.Goodmorning/afternoon/evening.(Thenameoftherestaurantandyourname)MayIhelpyou?早上（下午、晚上）好，（自报餐厅名），我能为您做些什么？Howmanypersonsarethereinyourparty,sir/madam?请问共有多少人用餐，先生/女士？Howmanyguestsarecoming?请问共有多少人用餐？Whattimewouldyouliketoarrive?请问你们几点钟到？MayIhaveyourname,please?请问您的姓名？Couldyouspellthatforme,please?请您拼读一下您的姓名好吗？MayItakeyourtelephonenumber,please?可以留下您的电话号码吗？Isthereanythingspecialyouwouldlikeustoprepare,sir/madam?请问您有什么特殊要求需要我们做准备的，先生/女士？Iamafraidthatweonlycanguaranteethetablebefore8:00intheevening.恐怕我们餐厅只能为您留桌到晚上8：00Iamafraidweonlyservelunchuntil2:00intheafternoon.恐怕我们餐厅午餐时间到下午两点。Ifyouhaveanyfurtherrequirements,pleaseletusknow.如果您有什么要求，请通知我们。（二）问候客人Toshowtheguestshwpleaseyouaretoseethem.Useguest＇snameifyouknow,topersonalizethecontact.Goodmorning/afternoon/evening.Welcomtoourrestaurant.早上（中午、晚上）好，欢迎光临。MayIhelpyou,sir/madam?我能为您做什么？Doyouhaveareservation,sir/madam?请问您有预定吗？先生/女士Pleasefollowme,sir/madam.请跟我来，先生/女士Thiswayplease,sir/madam请这边走，先生/女士Pleasemindyourstep,sir/madam.请留意脚下，先生/女士（三）请客人等候Showthegueststhatyouareconcerned..Itisimportantthattheydonotfeelignored.I＇amsorry,sir/madam.Wedonothaveatablefreenow.Wouldyouliketohaveadrinkinthebar(lounge)?Weshallcallyouassoonaspossible.对不起，先生/女士。我们现在没有空餐桌，请您在酒吧稍等一下，好吗？一有空桌，我们酒会立即通知您。Weareratherfullthisevening.Wouldyoucaretowaitforawhile?我们今晚客满了，您不介意稍等片刻吗？Iamsorrytokeepyouwaiting,sir/madam.对不起，先生/女士，让您久等了。Idoapologizeforthedelay。对不起耽搁了这么久。（四）对餐桌不满意Iamsorry,sir/madam.Wouldyoucaretofollowmetoanothertable?对不起，先生/女士，请随我去另一张餐桌。Whichwouldyouprefer,herebythewindowornearthedoor?您是愿意靠窗坐呢，还是靠门坐？I＇amsorry,sir/madam..Allthetablesbythewindowareoccupied.对不起，先生/女士，所有靠窗的餐桌都满了。Isthistablefinewithyou,sir/madam?请问您对这张餐桌满意吗？先生/女士？（五）、预定的餐桌被客人占了向预定的客人道歉并且通知他餐桌一般为客人留座15分钟，并在客人预定时告知Wewillhaveanothertablereadyimmediately.我们立刻会准备好另一张餐桌。Sorryfortheinconvenience.Wouldyoucareforadrinkatthebar?很抱歉给您带来了不便，请您在酒吧喝一杯好吗？Wouldyouliketosithere,sir/madam?您介意坐在这儿吗？先生/女士？Excuseme,sir/madam.therehasbeenamistake,pleasewaitamomentandIwillcheck.对不起，先生/女士，一定是哪儿出了问题，请稍等一会儿，我这就查一下。（六）、展示菜单再次向客人表示感谢并立刻呈递菜单，协助客人看菜单，并推销厨师长特选Hereisthemeueforyou,sir/madam.这是您的菜单，先生/女士。Wehaveanexcellentblackpeppersteaktoday我们今天有上好的黑椒牛排。MayIsuggestyoutrythekingprawn,thechefrecommendsit.我能向您推荐厨师特选扒大虾？Ifyouneedanyhelp,pleasecallme.如果您在用餐时有什么问题，请告诉我。（七）、点菜服务时刻关注客人，请不要将菜单给客人后不管，过30分钟后才点菜，注意客人的身体语言，他们可能在暗示需要您的服务，尽力向客人推销菜品。Areyoureadytoordernow?请问可以为您点菜了吗？MayItakeyourordernow?请问可以为您点菜了吗？Areyoubeinghelped,sir/madam?请问有服务员为您服务吗？Whatwouldyouliketostart?请问先给您上些什么？Whatwouldyouliketoorder?请问您想吃些什么？Yes,sir/madam.Wedohaveaselectionofvegetabledishes.是的，先生/女士，我们有很好的蔬菜精选。Howwouldyoulikeyoursteakcooked(done)?(rare/mediumrare/medium/mediumwell/welldone)请问您的牛排需要几成熟？Wouldyoulikeyoureggssunnysideup?请问您的鸡蛋是单面煎吗？Wouldyoulikeyourbaconcrisp?请问您的熏肉需要煎一下吗？Wouldyouliketoast,croissantsorrolls?请问您是要烤土司呢，牛角包好是小圆面包？Wouldyouliketeaorcoffee?请问您是要咖啡或是茶？WouldyoulikeChineseorEnglishtea?请问您是要中国绿茶还是英国茶？Whatkindoffruitwouldyoulike?请问您是用哪种水果？Whatsortofappetizerwouldyoulike?请问您是需要哪种头盆？Wouldyoulikesomehorsd＇oeuvres?请问您需要头盆吗？Wouldyouliketohavesoupfirst?请问年年是先用汤吗？WouldyouliketohavetheTableD’hotelorALaCartemenu?请问您是用套餐呢还是零点？Wouldyoulikesomecakes?请问您用点甜点吗？Wouldyoulikeyourcoffeewithorwithoutcream?请问您的咖啡要不要加奶？Wouldyoulikesomemore?请问您还需要点别的吗？Whatsortofside-dishwouldyoulike?请问您想配什么吃？MayIsuggsetourParmaham?It’sverynice.我能向您推荐派玛火腿?吗味道好极了。Thechef’sspecialtodayisvegetablewithgreenpeas?今天厨师长特选是青豆蔬菜。MayIrecommendtheshrimpssautedwithgreenpeas?我们向您推荐虾仁炒青豆吗?Ifyoudon’tmind,mayIrecommendthevegetablewithcrabmeat?如果您不介意，我向您推荐蟹肉蔬菜吗？Ifpossible,we‘llbepleasedtomeetyourwish.I’llcheckwiththesupervisorandthechef.如果可能，我们十分高兴能满足您的需求，我将和主管和厨师长联络I’mafraidwedonothavethedishnow.MayIsuggestsomethingelse?。对不起，恐怕我们没有这个菜，我可以向您推荐别的吗？I’mterriblysorry,sir/madam.Thisdishhasbeensoldout.MayIofferyoutheSteakDianeinstead?我十分抱歉，先生/女士。这道菜已经卖完。我能向您推荐戴安娜牛排吗？I’mafraidit’snotonthemeuethisevening.恐怕这道菜今晚售缺。I’mterriblysorry,sir/madam.Wedon’thaveanynow.对不起，先生/女士。这道菜已经卖完了。Iamafraidwedonothavetimetopreparethedishunfortunately.MayIsuggestsomethingelse?对不起，恐怕我们没有这个菜，我可以向您推荐别的吗？（八）、推荐饮料Offeringguestsdrinkbeforetheirmealwillshowattentivenessandincreasesales.Extrasalesmeanextraprofit.Wouldyoucareforsomethngtodrinkbeforeyourmeal?您在用餐前需要用些饮料吗？Wouldyouliketoseethedrink/winelist?您是否要看饮料/佐餐酒单？MayIsuggestTsingtaoBeerwithyourmeal?Itdoeswellwithit.我可以向您推荐青岛啤酒配餐吗？它非常合适。IsuggestChinesemineralwaterifyouwouldlikesomethingrefreshing.如果您需要一些清新的饮料，我向您推销中国矿泉水？Wouldyoucareforaliqueurorbrandy?您喝一些利口酒或白兰地吗？Wouldyoucareforanaperitif?您介意喝一些开胃酒吗？Whatkindofwinedoyouprefer?MayIrecommendChineseMaoTai?请问您是喝哪种葡萄酒？我能腿中国的茅台吗？Wehaveaspecialdrinkpromotionthisevening,mayIsuggesttheFiveStarBeer?今晚我们有一种特别推荐饮料，五星啤酒怎么样？WehaveexcellentChineseredwinewhichIcanrecommend.我们可以向您推荐口感幼稚的中国红葡萄酒。Iamafraidwedonothavethisbrand,ButIrecommendtheFiveStarBeer.恐怕我们没有这个牌子，但我可以向您推荐五星啤酒（九）、时刻关注客人Checkthattheguestshaveeverythingtheyneedi.e.ashtry,salt,pepper,sugar,toothpick.Iseverythingtoyoursatisfaction?请问您对