Concept消费者服务站的理念

19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitAskoTheCustomerWorkstationConcept消费者服务站的理念19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitTheITenvironmentinHelsinkiCityLibrary赫尔辛基市图书馆的信息技术环境►2networks2个网络平台Forstaff面向全体员工的网络平台►Lan(Localareanetwork)局域网►Wlan(wireless)无线局域网►VPN(Virtualprivatenetworkforsecureremoteaccess)虚拟专用网（能够安全进入的远程专用网）Forcustomers面向顾客的网络平台►Lan局域网►Mobile‘Stadinetti’移动Stadinetti►StaffPCs(550)员工个人笔记本电脑(550)►Standardprofile标准画面►PortableLapTopforLAN,WLANandofflinework►Customerworkstations,350PCsin40branchesMultimedia(children)PC(offline)多媒体（儿童）个人电脑（脱机）Special(studio)atLibrary10特例（Catalogbrowser(thinclient)目录浏览器（少数客户）AskoworkstationAsko服务站19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitHistory历史1990ThefirstWordprocessingPC1990年第一台文字处理个人电脑-MicrosoftDos3.0微软Dos3.0-WordPerfect5.1word完美版5.11994ThefirstInternetbrowserPC1994年第一台网络浏览器个人电脑-Windows3.0视窗3.0-MosaicWEB网络浏览器1998CustomernetworkPCwithalibrarycardreader1998年具有图书馆读卡器功能的客户网络个人电脑-WindowsNT4withtaylormadefeatures-MicrosoftOffice微软办公软件-FTP文件传输协议(filetransferprotocol)19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitToday现在►TerminalServerbasedPCforallpurpose基于各种目的的PC终端服务器►-CitrixPresentationServer►-WindowsXP►Office2003►Multilanguage(9)多种语言（9)►Multikeyboard(Russian)多键盘（俄罗斯）►InternetExplorer网络浏览器►Mozilla►SSHClientforsaferemoteconnections►AdobeAcrobatformakingpdf-files查看、阅读和打印PDF文件的最佳工具►AdobePhotoshopElementsforpictureediting编辑图像的AdobePhotoshop►Digitalcameradrivers数码相机驱动器►WinZipforpackingfiles解压缩程序►Scanners扫描仪►Multicardreaderavailable可用的多卡读卡器►USBmemorysticksready闪盘19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitComponents►MILLENNIUMCustomerWorkstationThinClientBookingSystemLoginControlCustomerLibrarian#card+pin(keyboardentry)#WIM(wirelesIDmodule)#smartcard#USB-flash+pinIDforlogginin#name(email)or#librarycardnumber#pin(4digits)MetaFrameEfecteNetworkInspectorSip2SecureAccessManagerHW&SWInformationitegartion(dailyupdatingOpenhoursfromWebSitePC(XP)ActiveDirectory19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitFeatures特点►-Logincontrol(userid&pincode)►-Sessiontimecontrol会议时间控制►-Userlockfeature用户锁定特色►-Sessiontemporarylockfeature(forcustomers)会议临时锁定特色(面向用户)►-Visitordisposableuserticketfeature►-Timebooking时间预定►-Queuemode序列码►-Highlyintegratedto高度整合►¤librarysystemdatabase(userid&password),图书馆系统数据库（用户身份和口令）►¤webpublishingsystem(openhours),网络印刷系统（开放时间）►¤hardwarescanningsystem(availablePCs)硬件扫描系统（PC可用）►Userprofilesonlyonservers用户身份只存储在服务器上►Statisticsandtracingfeatures统计和追踪特色19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitComponentst►MILLENNIUMCustomerWorkstationThinClientBookingSystemLoginControlCustomerLibrarian#card+pin(keyboardentry)#WIM(wirelesIDmodule)#smartcard#USB-flash+pinIDforlogginin#name(email)or#librarycardnumber#pin(4digits)MetaFrameEfecteNetworkInspectorSip2SecureAccessManagerHW&SWInformationitegartion(dailyupdatingOpenhoursfromWebSitePC(XP)ActiveDirectory19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitAsko’sStandBy-page-BasedonCitrixPresentationServersoftware-Nolocalsoftware,programsrunonservers(10serversusingWindows2003Serverfor350simultaneoususers)-Easesapplicationmanagementandupgrading-Applicationsinstalledandexecutedoncentralservers-Applicationinterfacewillbebroughttoworkstationsthroughnetwork-Integratedwiththe”BookaPC”–serviceandsessiontimecontrol-Executionofunwantedsoftwaredisabledbysoftwarerestrictionpolicies-Extensivereportingcapabilities(softwareanduserstatistics)19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitAsko’sLogIn-page19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitStatistics数字统计►Utilizationratemorethan80%普及率超过80%►370000reservationsperyear2006►85000usersin20062006年有85000个用户19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitStatisticsUsageofcomputersbythetypeofcomputer23,8%reservations0,1%reservations5,5%reservationsComputersforadultsQueue-upcomputersComputersforchildren47%41%12%46,6%usageofcomputerswithoutreservation17,6%usageofcomputerswithoutreservation6,4%usageofcomputerswithoutreservation19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitStatistics数字统计Usageofcomputersbythetypeofreservation电脑的备用类型19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitObjectiveaccessforall►OnepublicPCfor1000citizen(AguidelineofMinistryofEducation)每1000位市民要有一个公用PC（教育部指导方针）►Onlyonereservationallowed只允许保留一个►Sessiontimecontrolbythesystem系统控制会议时间►Accessdeniedwhenmalpractice玩忽职守时拒绝进入19.10.2019OlliSavonenHelsinkiCityLibrary-ITUnitThankyou!►MoreInformation[e-mail]