旅游公司培训(英文版)

TRAVELCOMPANYBackgroupThetravelcompanywasestablishedinJanuary1,2000.TheestablishmentofthecompanynamedBlackWind,andthen,asthe2008BeijingOlympicGamessettingeffort,becamethelargetravelcompanyandtheindustrytopten.August8,2008officiallychangeditsnametoBlinkTravelCompany.SincetheclassofProfessorolive,thecompanyleadersattachesgreatimportance,whichinthisdecadetodothefollowingstatisticsofaccidents：Noaccident45%CommonAccidents30%Emergenciesandmajorincidents10%Other15%Fromthechart,weknow：Thecompanyalsotherearefactorsofinstability,suchasinEmergenciesandmajorincidents,in2005,whentherewasarelativelylargedrowningaccidents,apassengerwouldnotlistentothetourguides,andswimoutofthesafewaters,Ledtodeathofapassenger.Thetourguideswasduetoalackofgeneralknowledgeoffirstaid,sothecompanyalsohascertainresponsibilities.Inacommonaccident,wearemissingsomefirstaidknowledge.Forexample,inthecar,therearesomevisitorswillsicknesses,physicaldiscomfort,evenattheonsetofthedisease,thetourguideslackofgeneralknowledgeoffirstaid.SessionPlanSessionPlanTargetGroup:……Staff(Thetourguides，Thedrivers)……SessionTitle/Objective:Drowningfirstaidsteps，safedrivingandfirstaidLearningOutcomes:Learnfirstaiddrowning，UnderstandruleofdrivingandtheknowledgeoffirstaidTime(mins)Mainpoints,methodsandlearningaids5minsIntroductionGetattention:QuestionsLink:RollplayOutcomes:UnderstandtheimportanceofraceagainsttimeLearnfirstaiddrowningStructure:ExplainthesessionstructureStimulation:Rewardswithsmallprizes50minsBodyPresentationActivitySummaryTheimportanceofraceagainsttimediscussionUnderstandtheimportanceofraceagainsttimePresentationActivitySummaryThreestepsofdrowningfirstaidPPT,groupactivitiesLearnfirstaiddrowningandtheattentionpointsintheambulanceknowledge5minsConclusionOutcomes:UnderstandtheimportanceofraceagainsttimeLearnfirstaiddrowningFeedback:QuestiontimeFuture:PracticaloperationComments:AccordingtothecontentofthislessontodothepracticaloperationnextlessonScheduleFirstSecondThirdForthfifthIntroductionTrainingoftourguidesTrainingofthedriversTrainingoftourguidesTrainingofthedriversafternoonTrainingoftourguidesTrainingofthedriversTrainingoftourguidesTrainingofthedriversSessionPlanTime(mins)Mainpoints,methodsandlearningaids5minsIntroduction在introduction介绍环节里，以下这几点，要用什么样的内容，或手段Getattention:Questions“whatisthe`fourarenotallowed’ofdriving？”Link:videoOutcomes:UnderstandruleofdrivingandtheknowledgeoffirstaidStructure:ExplainthesessionstructureStimulation:Rewardswithbonus40minsBodyPresentationActivitySummaryTherulesofsafedrivingDiscussionvideoRemembertherulesofsafedrivingPresentationActivitySummarytheknowledgeoffirstaidgroupactivitiesrollplayKnowhowtodealwiththeaccidentduringthecar5minsConclusionOutcomes:UnderstandruleofdrivingandtheknowledgeoffirstaidFeedback:QuestiontimeFuture:PracticaloperationComments:AccordingtothecontentofthislessontodothepracticaloperationnextlessonSessionPlanChecklistMysessionplanincluded:Yes√No×oanintroduction?GLOSS√ooutlineoftheobjectives/contenttobeaddressed?√oicebreakerstobeused?√odeliverymethodsforeachpartofsession?√oplanoflearningactivitiesforusewithineachsession?√otimelinesanddurationforeachtrainingactivity?√oformativeassessmentpointsandopportunities?×olearningmaterialsrequired?×osummary,overvieworwrapup?OFF√Comments:Regardingatravelling.Itisnecessarytotrainthedriver’ssafetyknowledgeandtrainthestaff’sfirstaidknowledge.Itrelateseachcustomer’ssafety.Therefore,trainingisveryimportant.Customerisgod.Good,better,best,neverletitrest!