6- Project Quality Management - Ver 1.0

1ProjectQualityManagementSource:AGuidetotheProjectManagementBodyofKnowledge(PMBOK™)FinancialServices&Solutions|BPO|TechnologiesCompiledby:PMO2ProjectQualityManagementProjectQualityManagementincludestheprocessesrequiredtoensurethattheprojectwillsatisfytheneedsforwhichitwasundertaken.PlanningExecutingControllingQualityQualityQualityPlanningAssuranceControl3QualityPlanning•IdentifyingthequalitystandardsthatarerelevanttotheprojectanddetermininghowtosatisfythemProvethattheprocessisworkingandthatqualitygoalsarebeingmetFollowQualitygoals4ProjectQualityManagement–QualityPlanning•Identifyingwhichqualitystandardsarerelevanttotheprojectanddetermininghowtosatisfythem.•1Enterpriseenvironmentalfactors•2Organizationalprocessassets•3ProjectScopeStatement•4ProjectManagementPlanINPUTS•1Cost-benefitanalysis•2Benchmarking•3Designofexperiments•4Costofquality(COQ)•5AdditionalqualityplanningtoolsTOOLS&TECHNIQUES•1QualityManagementPlan•2QualityMetrics•3QualityChecklists•4ProcessImprovementPlan•5Qualitybaseline•6ProjectManagementPlan(updates)OUTPUTS5•EnterpriseEnvironmentalFactors–“GovernmentRules,regulationsstandardsandguidelines.•Scopestatement–Documentsthemajorproductdeliverablesandobjectivesthatservetodefineimportantstakeholderrequirementsandacceptancecriteria.•OrganizationalProcessassets–Allpolicies,procedures,guidelines,Historicaldatabase.•ProjectManagementPlanQualityPlanning-Inputs6•CostBenefitAnalysis–Costandbenefittradeoffsofmeetingqualityrequirements•Benchmarking–Comparingactualorplannedprojectpracticestootherprojects,inordertogenerateideasforimprovementandtoprovideastandardagainstwhichtomeasureperformancewithinoroutsidetheOrganization•Designofexperiments–Analyticaltechniquethathelpsidentifywhichvariableshavethemostinfluenceontheoveralloutcomeandhelpsdetermineanoptimalsolutionfromarelativelylimitednumberofcases-statisticalmethod•CostofQuality–Preventioncosts,appraisalcosts,failurecosts(internalandexternal)•AdditionalQPtools-Brainstorming,affinitydiagram,forcefieldanalysis,nominalgrouptechniques,flowchartsetc.,ProcessflowchartQualityPlanning–ToolsandTechniques7TheCostofQuality•Costofqualityreferstothetotalcostofalleffortstoachieveproduct/servicequality,andincludesallworktoensureconformancetorequirements,aswellasallworkresultingfromnonconformancetorequirements.Therearethreetypesofcoststhatareincurred:preventioncosts,appraisalcosts,andfailurecosts:Costofconformancewhichincludeitemssuchastraining,indoctrination,verification,validation,testing,maintenance,calibration,andaudits(preventionandappraisalcosts)Costofnon-conformancewhichincludesitemssuchasscrap,rework,warrantyrepairs,productrecallsandcomplainthandling(failurecosts)8•Qualitymanagementplan–DescribeshowthePMteamwillimplementqualitypolicy.Addressesqualitycontrol,qualityassurance,andqualityimprovementfortheproject.•QualityMetrics–Describeswhatsomethingisandhowitismeasuredbythequalitycontrolprocess•Checklist–Usedtoverifythatasetofrequiredstepshasbeenperformed-structured•ProcessImprovementPlan–willfacilitateidentificationofwasteandnon-valueaddedactivity•QualityBaseline•ProjectManagementPlan(updates)QualityPlanning-Outputs9QualityAssuranceistheapplicationofplanned,systematicqualityactivitiestoensurethattheprojectwillemployallprocessesneededtomeetrequirements.QualityAssurance10ProjectQualityManagement–PerformQualityAssurance•Applyingtheplanned,systematicqualityactivitiestoensurethattheprojectemploysalltheprocessesneedtomeettherequirements.•1QualityManagemnetPlan•2QualityMetrics•3ProcessImprovementPlan•4Workperformanceinformation•5Approvedchangerequests•6Qualitycontrolmeasurements•7Implementedchangerequests•8Implementedcorrectiveaction•9Implementeddefectrepair•10ImplementedpreventiveactionINPUTS•1QualityPlanningtoolsandTechniques•2QualityAudits•3Processanalysis•4QualitycontroltoolsandtechniquesTOOLS&TECHNIQUES•1Requestedchanges•2Recommendedcorrectiveactions•3Organizationalprocessassets(updates)•4ProjectImprovementPlan(updates)OUTPUTS11•Qualitymanagementplan•Resultsofquality-controlmeasurements–Recordsofquality-controltestingandmeasurement,presentedinaformatusefulforcomparisonandanalysis•Metrics•ProcessImprovementPlan•WorkPerformanceInfo•ApprovedChangeRequests•ImplementedChangeRequests•ImplementedDefectRepair•ImplementedPreventiveActions•ImplementedCorrectiveActionsQualityAssurance-Input12•Quality-planningtoolsandtechniques•Qualityaudits–StructuredreviewofQMactivitiesPeriodicallyreviewactivitiesandassurethatrightqualityelementsarebeingexaminedIdentifyhowtheprojectisprogressingandtakecorrectiveactionIdentifylessonslearnedforthebenefitofthefutureprojects•ProcessanalysisFollowsstepsinPIPExamineproblems,constraints,non-valueaddedactivitiesRootCauseAanalysis•QCT&TQualityAssurance–ToolsandTechniques13•Thepolicies,processesandproceduresofOrg.•RequestedChanges/QualityimprovementTakingactiontoincreasetheeffectivenessandefficiencyandtoprovideaddedbenefitstotheprojectstakeholdersRecommendedCorrectiveActionsOrgprocessassets(Updates)PMPUpdatesQualityAssurance-Output14QualityCo