毕博管理咨询工具方法—2.4-Customer-Survey-TemplateChinese

0/8客户调查CUSTOMERSURVEY精品文档，值得拥有2/8[客户名称CLIENTNAME]客户调查CUSTOMERSURVEY你是[客户名称]重要的客户，我们非常重视你的意见（专业方面及个人方面）。Youhavebeenidentifiedasavaluedcustomerwhoseopinion[ClientName]respects(bothprofessionallyandpersonally).本调查旨在收集你对[客户名称]的业绩表现方面的反馈意见，以便明确其需要改进的方面。Thissurveyhasbeendesignedtogatheryourfeedbackonhowthe[ClientName]isperformingandtoidentifythoseareasinwhichtheycanimprove.请尽量诚实、准确地回答每个问题。Itisessentialthatyouanswerthesequestionsashonestlyandaccuratelyaspossible.[姓名]，谢谢你对我们工作的支持。[客户名称]希望能够以二十一世纪的标准来提供客户服务，我们非常感谢您在此方面所提供的帮助。[Name],werecognisethatyourtimeisveryvaluableandwouldliketotakethisopportunitytothankyouforyourassistance.[ClientName]iscommittedtoprovidingitscustomerswithservicesinlinewith21stCenturyexpectationsandweappreciateyourassistanceinmouldingthisstrategicdirection.精品文档，值得拥有3/8产品与服务PRODUCTSANDSERVICES本部分主要针对企业的产品与服务。它旨在了解你对该企业为客户提供产品与服务方面的表现的看法。Thissectionfocusesonthebusinessesproductsandservices.Itexploresyourperceptionofhowwellthebusinessdeliversproductsandservicestoitscustomers.1-Never从不2-偶尔Occasionally3-常常Often4–经常VeryOften5-总是Always6–不适用NotApplicable12345N/A1.定期向该企业购买产品与服务Productsandservicesarepurchasedfromthisbusinessonaregularbasis2.你了解企业所有的产品与服务（参见随附的产品与服务目录清单）Youaremadeawareofalloftheproductsandservicesthatthebusinesshastooffer(Pleaserefertotheattachedlistofproductsandservices)3.你所得到的服务是高水平的Thelevelofserviceyoureceiveisalwaysofahighstandard4.产品与服务的质量总是处于高水平Thequalityofproductsandservicesarealwaysofahighstandard5.产品与服务总是能够及时地送到Productsandservicesarealwaysdeliveredinapromptandtimelymanner6.你有从其竞争对手那里购买类似的产品/服务Youusecompetitorswhoofferthesimilarproducts/services7.竞争对手产品/服务的质量要比该企业低Competitorsgenerallyofferproductsandservicesthatareofaqualitylowerthanthoseofferedbythisbusiness8.该企业提供的产品与服务物有所值Thebusinessoffersproductsandservicesthatarevalueformoney9.该企业员工总是主动为你提供有关产品与服务的专业化建议Theteammembersproactivelyofferknowledgeableadviceaboutproductsandservices10.产品与服务总是展现其专业性的一面Productsandservicesarepresentedinaprofessionalmanneratalltimes11.企业总是有效的处理产品与服务问题Productandserviceproblemsaredealtwithefficientlyandeffectively12.你认为该企业的产品与服务在同行业中处于领先地位Youconsiderthebusinesstobeoneoftheleadingproductorserviceprovidersinthemarket在下面的空格内，请写出你对该企业如何提高产品与服务（质量、服务、送货）的三个建议Inthespacebelowpleasewriteyour3recommendationsforhowthebusinesscanimproveitsProducts/Services(quality,service,deliveryetc)1.2.3.精品文档，值得拥有4/8客户服务CUSTOMERSERVICEThissectionexamineshowwellthebusinessisperceivedtodelivercustomerservice.Pleaseansweraccordingtoyourperceptionofhowthebusinessperformsintheareaofcustomerservice.1-Never从不2-偶尔Occasionally3-常常Often4–经常VeryOften5-总是Always6–不适用NotApplicable12345N/A13.客户是企业的上帝Customersarethebusinessesnumberonepriority14.该企业会与你联系，了解其是否满足了你的要求Thebusinesscontactsyoutodetermineiftheyaremeetingyourneeds15.该企业主动处理客户的反馈意见Thebusinessseeksandactsuponcustomerfeedback16.客户服务是该企业所有员工的工作重点Customerserviceisconsideredaprioritybyalloftheteammembers17.如果你对该企业产品或服务不是100%的满意，你会让该企业知道Youareconfidenttoinformthebusinessifyouarenot100%happywiththeproductsandservicesreceived18.企业对处理客户问题保持主动的态度Thebusinessadoptsaproactiveattitudetofixingcustomerproblems19.在处理客户问题时，企业总是会提供有效的跟踪服务Thebusinessprovidesanefficientandeffectivefollowupservicewhendealingwithcustomerproblems20.企业有着主动进行客户服务的风格Thebusinessadoptsaproactivecustomerservicestyle21.你对所接受的服务感到满意，并愿意成为该企业的老客户Thelevelofservicethatyoureceiveensuresthatyouwillcomebacktothisbusinessagain22.不管是由哪位员工为你提供服务，你都会得到高质量的客户服务Youreceiveaconsistenthighlevelofcustomerserviceregardlessoftheteammemberthatyouaredealingwith23.在如何对待客户方面，该企业制定并执行一个清楚的业绩标准Thebusinessappearstohavehasclearperformancestandardsonhowtotreatcustomersanddoessoaccordingly24.该企业一贯保持专业化的电话礼仪Thebusinessusesaprofessionaltelephoneetiquetteatalltime请在下面的空格时写出你对企业如何提高其客户服务（服务、优先、态度、跟踪）的三项建议Inthespacebelowpleasewriteyour3recommendationsforhowthebusinesscanimproveitsCustomerService(service,priority,attitudes,follow-up)1.2.3.精品文档，值得拥有5/8市场与企业形象MARKETINGANDBUSINESSIMAGE本部份旨在了解你对该企业的市场与企业形象的看法Thissectionexploresyourperceptionofthemarketingandbusinessimageofthebusiness.1-Never从不2-偶尔Occasionally3-常常Often4–经常VeryOften5-总是Always6–不适用NotApplicable12345N/A25.企业有一个专业的形象Thebusinessexertsaprofessionalimage26.企业总是有效地将其产品与服务推销给客户Thebusinesseffectivelypromotesallproductsandservicestoitscustomers27.企业的宣传册信息丰富并适用Thebrochuresthatadvertisingmaterialsusedareinformativeandappropriate28.企业社会、市场与网络功能都十分有益，能为客户提供附加价值Thebusinessessocial,marketingandnetworkingfunctionsarebeneficialandprovidecustomerswithaddedvalue29.企业总是不断地改善其产品与服务，以便更好地满足客户的需求Thebusinessappearstobecontinuouslyimprovingitsproductsandservicestobettermeetcustomerneeds30.企业会分析与解决客户在使用产品或服务时遇到的问题Thebusinessanalysesandsolvesproblemsthatcustomersexperiencewithproductsandservices31.企业员工着装适宜并具专业感Teammembersadoptanappropriateandprofessionaldressstandard32.企业有一个客户忠诚计划，提供给客户附加价值Thebusinesshasacustomerloyaltyprogramsthatprovidescustomerswithadded-value33.我对该企业感到满意，并将其推荐给其它的客户IamsohappydealingwiththebusinessthatIreferothercustomerstothebusiness34.对该企业来说，网站应该是一个有效的市场营销工具Awebsitewouldbeaneffectivemarketingtoolforthebusiness35.企