产品质量先期策划及控制计划(APQP)(ppt240页)

1AdvancedProductQualityPlanningandControlPlan产品质量先期策划及控制计划2WhatisAPQP?什么是产品质量先期策划APQP？ProductQualityPlanningisastructuredmethodofdefiningandestablishingthestepsnecessarytoassurethataproductsatisfiesthecustomer.产品质量先期策划是：一种定义并建立保证产品满足顾客要求的步聚的结构化方法WhatisthegoalofAPQP?什么是APQP的目标？Thegoalofproductqualityplanningistofacilitatecommunicationwitheveryoneinvolvedtoassurethatallrequiredstepsarecompletedontime.产品质量先期策划的目标是：加强相关人员之间的沟通以确保所有要求的步聚按时完成。3WhatisthebenefitsofProductQualityPlanning?什么是产品质量策划的益处？•Todirectresourcestosatisfythecustomer.•向着使顾客满意的方向引导资源•Topromoteearlyidentificationofrequiredchanges.•促进及早识别需要进行的更改•Toavoidlatechanges.•避免事后更改•Toprovideaqualityproductontimeatthelowestcost.•以最低的成本及时提供高质量的产品4ProductQualityPlanningCycle产品质量策划循环5ThepurposeoftheProductQualityPlanningCycleistoemphasize:产品质量策划循环的目的是强调：Up-frontplanning:Thefirstthreequartersofthecyclearedevotedtoup-frontproductqualityplanningthroughproduct/processvalidation.策划：前四分之三循环含盖产品质量策划到产品/过程确认Theactofimplementation:Thefourthquarteristhestagewheretheimportanceofevaluatingtheoutputservestwofunctions:todetermineifcustomersaresatisfied,andtosupportthepursuitofcontinualimprovement.措施的实施：第四阶段对结果进行评价的重要性体现在两方面：是否达到顾客满意及对持续改进的追求。6Depictingproductqualityplanningasacycleillustratesthenever-endingpursuitofcontinualimprovementthatcanonlybeachievedbytakingtheexperienceinoneprogramandapplyingthatacquiredknowledgetothenextprogram.将产品质量策划描绘成一个循环说明：只有将从一个项目中获取的经验及知识应用到下一个项目中才能实现对持续改进的永无止境的追求7KeytoEffectiveProductQualityPlanning有效的产品质量策划其关键在于：－Supportfromthetopmanagementfor－来自于最高管理者的支持concludingeachphaseofproductqualityplanning质量策划每一阶段的总结Note:theteamshouldinformtopmanagementaboutthecurrentstatusoftheprojectinordertokeepuptheinterestandunderpintopmanagementcommitmentandsupport.Theinformationshouldbeinwrittenformsolvingproblemareasandconcerns参与问题的解决8finalassessmentoftheproductqualityplanningprocess(signing-off)产品质量策划过程的最终评价(总结认定appendixF)－TeamandCommunicationSkill－团队技巧及沟通技巧Note:Teamskillmeanstoworkinateamratherthanthinking“great,somebodyelsedoesit”.Communicationskillmeanstheabilitytopassoninformationcomprehensivelyandwithoutlossofinformation.9ResponsibilityMatrix职责矩阵DesignresponsibleManufacturingOnlyServiceSupplierDefinethescopexxxPlanandDefinexProductDesignandDevelopmentxProcessdesignandDevelopmentxxxProductandProcessvalidationxxxFeedback,AssessmentandCorrectiveActionxxxControlPlanMethodologyxxx10ProductQualityPlanningTimingChart11Thetimingchartshowstheidealprocedureofproductqualityplanning.Theindividualphasesareshownastimebarsandtherespectivestartingpointsareshownasverticallines(conceptinitiation/approval,programapproval,prototype,pilot,launch)12OrganizationofAPQPReferenceManualAPQP手册的组织结构APQPPlanandDefineProgramSection1.0ProductDesignandDevelopmentSection2.0ProcessDesignandDevelopmentSection3.0ProductandProcessValidationSection4.0Feedback,AssessmentandCorrectiveActionSection5.0ControlPlanMethodologySection6.0•Organizetheteam•Definethescope•Team-to-team•Trainingindevelopmenttechniques•Customerandsupplierinvolvement•SimultaneousEngineering•Concernresolution•Monitoringwithtimingplansystems13OrganizingtheTeam组织小组Theresponsibilityforproductqualityplanningmustbeassignedtoacross-functionalteam.TheteamshouldcompriserepresentativesofthefunctionsDevelopment,Production,MaterialTesting,Purchasing,Quality,Sales,CustomerService,aswellassubcontractorsandcustomers.Team-to-TeamCo-operation小组之间的合作Theteammustestablishcommunicationchannelstoothercustomerandsupplierteams.Thismayincluderegularmeetingswithotherteams.14TraininginDevelopmentTechniques开发技术的培训Thesuccessoftheproductcontrolplandependsonaneffectivetrainingprogramwhichwillconveyalldefinedrequirementsanddevelopmenttechniquesnecessaryforthefulfillmentofcustomerrequirementsandexpectations.CustomerandSupplierInvolvement顾客及供方的参与Ifnecessary,thecustomerandsubcontractormustbeinvolvedintheplanningprocess.Thesuppliershallrequestacross-functionalteamfromtheirsubcontractors.15DefiningtheScopeoftheTeam:给小组界定范围•selectaprojectteamleader（itmaybeadvantageoustorotatetheteamleaderduringtheplanningcycle)•选一个小组长（轮流做桩较好）•definetherolesandresponsibilitiesofeacharearepresented•定义各方代表的角色和职责•identifythecustomers-internalandexternal•明确谁是内部的及外部的顾客•definingcustomerrequirements(useQFD,ifapplicable)•定义顾客要求(如适用，使用QFD)16•definethedisciplines,individualsand/orsubcontractorsthatmustbeaddedtotheteam,andthosenotrequired•明确部门，各人及哪些供方必须加到小组中来，哪些不必•understandcustomerexpectations搞清顾客的期望•assessthefeasibility,performancerequirements,manufacturingprocess•评价可行性，性能要求，制造过程•identificationofcostsinvolved,timingandconstraints•明确成本，时间及其他方面的限制•determinationofassistancerequiredfromthecustomer•明确需顾客提供的邦助有哪些•identificationofdocumentationprocessormethod•明确报告/记录的过程和方法17SimultaneousEngineering同步工程Itisaprocesswherecrossfunctionalteamsstriveforacommongoal.各多功能小组为共同的目标努力Itreplacethesequentialseriesofphaseswhereresultsaretransmittedtothenextareaforexecution.代替按阶段排序Thepurposeistoexpeditetheintroductionofqualityproductssooner.其目的是加速高质量产品的引入DesignforManufacturabilityandAssemblyisaSimultaneousEngine