渣打电话面试完整题目+完整答案(纯属个人准备)

1.whychooseSCB?WhychooseConsumerBanking？KEY:SCBrankamongthetop20companiesintheFTSE-100bymarketcapitalization,andprovideawide-rangeofproductsandservicesforpersonalandbusinesscustomersacross70markets.Thereisastrongemphasisongrowthopportunities,soSCBrecruitespeoplenotjustforthecurrentrolebuttheirpotentialtomakeagreatercontributioninthelongrun.IalsolikedtheBank'sstrengths-basedapproach;itresonatedwithwhatIbelievedin.Youarewhatyouareandyouneedtolikeandleverageyourstrengthstomakeyouthebestperson.thepeople-orientedcultureisaboveeverythingelse.InConsumerBanking,Icanworkwithtalentedcolleagues,asizeableportionofmytimewillbespentinengagingdifferentteamsandpeersfromwithinthecountry,regionandgroups.AsConsumerBankingbusinessexpandsinanalreadycomplexandfast-changingworld,SCBwillbringeveryoneontothesamepagebyfosteringtherightconversationsandmakingtherightconnections,sothatcollectivelyeveryoneisworkingtowardsthesamedestination,withownershipandaccountability.2.3qualitiestosucceedinSCBKEY:1．optimistic,I'manoptimisticperson-theglassisalwayshalffullratherthanhalfempty.ThoughIneedtoseebothsidesofeverythinginmyjob,Itendtofocusonthepositives.2．Theabilitytoencourageothers.Ibelievethatnomanisanisland.Youneedtoworkwithotherstohelpyoudelivergreatresults.Imayencouragemycolleaguestoswitchfromcustomer-facingrolestothatofasupportfunctionandviceversasotheygettoseethingsfromeachother'sperspective.Italsohelpspeopleseethebiggerpictureandreducesourerrorratebecauseeverybodyknowswhateverybodyelseisdoingandhowtheycansupportoneanotherbetterforthegreater.3．Self-control,Iknewhowtoplanmycareerpathandwhichdirectiontotake.Balancingthepursuitofgrowthwithadisciplinedmanagementofcostsandrisksandkeepingafirmgrip.I'vealwaysbelievedintheimportanceofbeingauthentic--doingthingstothebestofyourabilitieswhilemaintainingthehigheststandardsofprideandintegrityinwhatyoudo.ThisisoneofthereasonswhyIjoinedtheBank.3.whatisimportantinconsumerbanking?KEY:Mostimportantlyishavingacustomer-orientedmindsetingrainedinwhateverwedo.SCB’saspirationistobecometheworld'sbestinternationalconsumerbankandhavingacustomerfocusedstrategyiscriticaltohelpingusachievethis.4.Howdoyoutrytogetsupportfromotherpeople?KEY:1Iwillmakemyobjectiveasclearlyaspossibletomymanager,andmakesurethathehastotalknowtheobjective.2Nextwillmakethemanagerknowthemeaningoftheobjectivetome,goodcommunicationisthefirstwaytohelp.3ThenIwillmakehimknowthedifficulty,Iwillfirstlyconsultsomeadvice,ifthedifficultycanbesolvedbymyself,Ithinkitisagoodwaytoimprovemyself,else,Iwilllethimhelpme.7.Ifyoufindsomeoneintheteamdifficulttodealtwith?Whatisyouraction?KEY:Iamafirmbelieverintakingrisksonmycolleague.Mostlyitmaincausedbythereasonthatthepersonisnotsuitfortheposition,IfIseeakeeninterestandstrongpotentialintheperson,I'lldomyverybesttorecommendarightroleforthispersoninthebusiness.Doingthingstothebestofyourabilitieswhilemaintainingthehigheststandardsofprideandintegrityinwhatyoudo.ThisisoneofthereasonswhyIjoinedtheBank.8.Anythingwouldlikesharewithmeinordertohaveabetterunderstandingofyou?KEY:Feb.2010-Mar.2010Traveler,Wentacrosstheworld’ssecondlargedesert--TheTaklimakandesertLedanother4partnerscrossthedesertformthenorthtothesouthabout380kmduring20days,endedforoneteammember’scoldinjuryPreparedforthetravelcombinethecarforsleepandpedestrianismduringtheday,andIrespondedforthewater,foodandemergencymedicineConqueredtheshortageofgasolineanddifficultyofstartingthecar,achievedmostoftheplan,andformthejourney,Ireallygottoknowtheimportanceofteamworkandtheencouragement,whicharebenefitallmylife.9.Howdoyoudefinesuccess?KEY:WorkIcanmaintainapositionthatmatchmyinterestsandstrengths.Doingthingstothebestofyourabilitieswhilemaintainingthehigheststandardsofprideandintegrityinwhatyoudo.Thesuccessisjustaprocessbutnotaresultforme.11.whatdoyouthinkbanksdo?KEY:Throughinternationalnetworkandexpertise,facilitatetradeacrossmarkets,enablemultinationalclientstoconductcomplexbusinesstransactionsandservicetheneedsofanincreasinglyinternationalconsumerbase.Thebankshouldalsoprovideawide-rangeofproductsandservicesforpersonalandbusinesscustomers12.whatwillyoudoinanewplacement?ＫＥＹ：Knowingaboutnewfriendswhoisfamiliarwiththeplacementoreventhelocalpeople,andnextIwilllistsomeadvantagesanddisadvantagesoftheplacementonmywork.Ig.Theconditionthereissuitforthebangbusinessornot,ourbrandiswellknownforthemorjustopposite,bydoingthisIwillmakeaevaluation.ThenIwillsolvetheorconquerthedisadvantages,byconsultingformtheexperiencedworkersorjustcreateanewway.13.whenyouareanewcomer,ifyoufindanimprovementforyourteamproject,whatwillyoudo?ＫＥＹ：FirstlyIwillconfirmthattheimprovementreallyworks,thenIwillconsultmypartnersabouttherightwaytocomeuptheimprovement,forexample,itisbetterinthemorningmeetingorshouldIwriteareporttomyboss,bythisIcanmakethesuccessratiomuchlarger.14.howcanyougetyourselffamiliarwiththejobinanewposition?Firstly,Iwilllookthroughsomeguidebooks,sometimestheveryfrequentquestionsarelistedalready,itwillgiveyouthemostefficientsolutionformanycircumstances.Secondly,asthesituationisdynamic,Iwillm