Introduction on ISO 9000 Series Standards(ppt 43页)

来自InternationalOrganizationforStandardizationWorldwidefederationofnationalstandardsbodiesNon-governmentalorganizationEstablishedin1947来自Two“ManagementSystem”standards:ISO9000–QualityISO14000–EnvironmentalProvidemodelforsettingup&operatingmanagementsystemBuiltonfirmfoundationofstate-of-the-artpractices来自ISO9000:QMS-FundamentalsandVocabularyISO9001:QMS-RequirementsISO9004:QMS-GuidelinesforPerformanceImprovementsISO19011:GuidelinesforQMS&EMSAudit来自:EightQMprinciplesWhatisthemostimportantprinciple?Andwhy?来自(andotherinterestedparty)RequirementsCustomer(andotherinterestedparty)SatisfactionManagementResponsibilityResourceManagementProductRealizationMeasurement,Analysis&ImprovementProductOutputInput图释Value-addedactivitiesInformationflow来自4QualityManagementSystem4.1GeneralRequirements4.2DocumentationRequirements4.2.1General4.2.2QualityManual4.2.3ControlofDocuments4.2.4ControlofRecords来自5ManagementResponsibility5.1ManagementCommitment5.2CustomerFocus5.3QualityPolicy5.4Planning5.4.1QualityObjectives5.4.2Qualitymanagementsystemplanning来自5ManagementResponsibility5.5ResponsibilityAuthorityandCommunication5.5.1ResponsibilityandAuthority5.5.2ManagementRepresentative5.5.3Internalcommunication5.6ManagementReview5.6.1General5.6.2Reviewinputs5.6.3Reviewoutputs来自6ResourceManagement6.1ProvisionofResources6.2HumanResources6.2.1General6.2.2Competence,awarenessandtraining6.3Infrastructure6.4WorkEnvironment来自7ProductRealization7.1PlanningofProductRealization7.2CustomerRelatedProcesses7.2.1Determinationofrequirementsrelatedtotheproduct7.2.2Reviewofproductrequirements7.2.3CustomerCommunication来自7ProductRealization7.3DesignandDevelopment(D&D)7.3.1PlanningofD&D7.3.2InputsofD&D7.3.3OutputsofD&D7.3.4ReviewofD&D7.3.5VerificationofD&D7.3.6ConfirmationofD&D7.3.7ControlofchangesinD&D来自7ProductRealization7.4Purchasing7.4.1PurchasingProcess7.4.2PurchasingInformation7.4.3Verificationofpurchasedproduct7.5ProductionandServiceProvision7.5.1Controlofprocesses7.5.2Validationofprocesses7.5.3IdentificationandTraceability7.5.4CustomerProperty7.5.5PreservationofProduct7.6ControlofMonitoringandMeasuringDevices来自8Measurement,Analysis&Improvement8.1General8.2MonitoringandMeasurement8.2.1CustomerSatisfaction8.2.2InternalAudit8.2.3MonitoringandMeasurementofProcesses8.2.4MonitoringandMeasurementofProduct来自8Measurement,Analysis&Improvement8.3ControlofNonConformingProduct8.4AnalysisofData8.5Improvement8.5.1ContinualImprovement8.5.2CorrectiveAction8.5.3PreventiveAction来自:2000来自WhentoestablishQMS?--gainaccesstotheinternationalmarket--createorstrengthenthebrand--clear/standardize/improvetheinternalprocesses--moreemphasisonqualityandthecultureconcerned来自PDCA--Deming’scontribution--baseofprocessimprovementPLANCHECKDOACTDeming来自IdentifykeyprocessesDesign&documentsystemImplementandoperatesystemInternalauditsRegistrarauditMaintainregistration来自“Processmap”showsrelationshipbetweenprocessesthroughoutorganization来自’sExternalMBADegreeProgram来自QualityPolicies&ObjectivesQualityManualProceduredocumentsSupportivedocuments:WorkInstructions,RegulationsQualit