29企业质量信用报告

企业质量信用报告山东梁山通亚汽车制造有限公司二零一六年十一月1目录前言···········································································································2编制说明····································································································2总经理致辞·································································································3企业简介····································································································4报告正文···································································································5一、企业质量理念·······················································································5二、企业质量管理·······················································································51、质量管理机构·························································································52、质量管理体系·························································································73、质量安全风险管理···················································································8三、质量诚信管理·······················································································81、质量承诺·······························································································82、运作管理·······························································································93、营销管理·······························································································9四、质量管理基础·······················································································91、标准管理·······························································································92、计量管理······························································································103、认证管理······························································································104、检验检测管理·······················································································10五、产品质量责任·······················································································101、产品质量水平·······················································································102、产品售后责任·······················································································123、企业社会责任·······················································································154、质量信用记录·······················································································16结束语·····································································································162前言编制说明山东梁山通亚汽车制造有限公司为履行产品质量主体责任，提高企业质量诚信意识和质量法制意识，推动社会公众监督，成立了《企业质量信用报告》编制小组，由公司总经理杨奉钦任组长，公司副总经理辛延生任副组长，负责编制报告及实施落实工作。1、报告内容客观性声明：山东梁山通亚汽车制造有限公司《企业质量信用报告》是本着客观、公正的态度进行编写，报告内容真实、有效，符合企业实际情况，报告内容包括了企业质量理念、企业质量管理、质量诚信管理、质量管理基础、产品质量责任等方面的理念和制度及措施等，定期公布，以接受社会的监督指导。2、报告组织范围：山东梁山通亚汽车制造有限公司所有生产经营活动。3、报告时间范围：2016年10月至2017年10月。4、报告发布周期：本报告为年度报告，下次发布日期2017年10月。5、报告数据说明：本报告所有数据均来自公司实际情况或调查数据。6、报告的获取方式：本报告以网络版形式发布，可在我公司网站获取。2016.11.063总经理致辞十五年艰苦创业，十五年风雨锤炼，十五年解放思想抓机遇，负重奋进求发展，铸就了通亚人十五载自强不息、拼搏进取的历程，实现了通亚汽车十五载可持续、跨越式的大发展。以人为本、合作共赢、追求卓越、服务社会，唱响着通亚人的价值取向；严管、实干、优质、高效是通亚的管理标准。德才兼备、以德为先、任人唯贤、人尽其才，传承着通亚人的用人理念。我们秉承“制造一流产品、创造一流团队、铸造一流企业”发展宗旨，坚持“以完善体系制造优质的产品，用优质的服务确保顾客满意”的质量方针，确立了“空谈误企，实干兴业”的通亚精神，建立了一套科学完整的现代企业管理制度，营造了一种团结和谐、忠诚敬业的公司氛围。公司致力于把企业发展成为高科技、高品质的专用车生产企业，为员工、企业、社会创造更高的价值。“成为中国专用车、特种车领域的领跑者”是通亚人崇高的历史使命与光荣责任。忆往昔，峥嵘岁月稠；看明朝，通亚伟业兴。我坚信，在全体员工的共同努力下，在社会各界的大力支持下，山东梁山通亚汽车制造有限公司一定会蒸蒸日上，前程似锦！总经理：杨奉钦2016.11.064企业简介山东梁山通亚汽车制造有限公司是经国家发改委批准的汽车改装定点企业，是首家进入国家《公告》管理的民营企业，是中国挂车（专用车）生产基地的龙头骨干企业。公司成立于2000年6月24日，位于山东省梁山县拳铺镇工业园区。公司拥有专业技术人员，前后研制开发了散装水泥车、水泥搅拌车、道路清障车、混凝土输送泵、干混砂浆运输车、全铝运油半挂车等新产品，做到了研制一代新产品、生产一代新产品。主导产品有“通亚达”牌系列半挂车、运油半挂车、粉粒物料运输车、混凝土输送泵车等专用车、特种车。“通亚达”牌获山东省著名商标，通亚达牌半挂车、运油半挂车获山东省名牌产品。公司被认定为省级企业技术中心，济宁市高新技术企业并荣获“山东省消费者满意单位”、中国农行山东省分行“AAA级信用企业”等荣誉称号。公司先后通过中国质量认证中心CCC认证和ISO9001：2008质量管理体系认证，生产的八大系列100余种产品通过国家级技术鉴定，销往国内二十余个省、市、自治区，500多个市、县，部分车辆自主出口俄罗斯、非洲、东南亚、中亚等20多个国家和地区。公司技术力量雄厚，生产设备先进。拥有国内先进的半挂车、罐车生产线，其配置的数控切割机、自动焊机、大型折弯机和拼板机、包罐机、罐体自动焊接翻转机、省内最大的整车通过式抛丸机、21米超大喷漆房、烤漆房、瑞士四轮定位仪等均为国内一流的生产、检测设备。公司始终坚持“质量是企业的生命”，以ISO9000为基础建立了符合企业自身特点的质量管理体系。。公司秉承“制造一流产品、创造一流团队、铸造一流企业”为宗旨，坚信“空谈误企、实干兴业”，制订了“以完善的体系制造优质的产品，用优质的的服务确保顾客的满意”质量方针和质量体系保证。5质量信用报告一、企业质量理念企业的质量理念是“品质第一，顾客至上，以优质的产品满足顾客的需求”。“以完善体系制造优质的产品，用优质的服务确保顾客满意”是企业的质量方针。企业要在激烈的竞争中寻求生存、发展，站稳脚跟，最重要的武器就是产品质量。它不仅涉及企业的所有职能部门，贯穿研发、采购、生产、销售、服务等各个环节，而且涵括人员意识、质量体系、生产经营乃至机器设备等硬件。从领导决策层到每一个员工对质量和质量工作的认识和理解，这对质量行为起着极其重要的影响和制约作用。质量意识是通过企业质量管理、质量教育和质量责任等来建立和施加影响的，并且通过质量激励机制使之自我调节而缓慢地、循序渐进地形成起来的。通亚汽车视品质为生命，严格把控产品质量关，从原材料的采购到生产的全过程严格把控，每个环节都做到一丝不苟。高品质产品让客户放心、满意，企业品牌的知名度和信誉度才会不断得到提升，企业才能立于不败之地。“成为中国专用车、特种车领域的领跑者”是通亚人崇高的历史使命与光荣责任。二、企业质量管理1、质量管理机构：1.1公司组织结构图：总经理61.2责任权限：公司实行总经理负责制，总经理代表公司确定公司的质量方针与质量目标，负责确立公司的使命、愿景和价值观，保持对客户及其它相关方的关注，营造授权、主动参与、创新、快速反应和学习等方面的经营环境，完善公司的管理，主持评审公司的管理业绩，履行各方面的社会责任，为公司的第一质量责任人。生产技术副总经理为公司的管理者代表，负责公司质量体系的建立、实施和保持，并及时向总经理报告质量体系运行的符合性和有效性；组织、协调、监督质量体系的实施，有权制止和纠正不符合规定的行为；有权验证质量记录及报告的真实可靠性；执行总经理指令，监督各部门是否完成总经理下达的各项工作；在整个公司内促进顾客要求意识的形成；向总经理报告质量管理体系的业绩，包括改进的需求；有权代表公司就认证、咨询等事宜与外界进行联络。质检部负责产品的检验/验证，正确履行鉴别、报告、把关的检验职能；负责监视