TS16949[1]

ProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/20191AnIntroductiontoISO/TS16949:2002ProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/20192LearningobjectivesAppreciatingkeyaspectsofISO/TS16949+marketdriversComparingISO/TS16949:2002withISO9001:2002ApproachestoassessingwhereyouarenowAppreciatingthetechniquestosupportISO/TS16949;StatisticalAnalysisStatisticalProcessControlMeasurementSystemsAnalysisFMEAControlPlansConsideringthenextstepsProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/20193WhatisISO/TS16949:2002?TS16949isaTechnicalStandardexpressing“particularrequirementsfortheapplicationofISO9001:2000forautomotiveproductionandrelevantservicepartorganizations”…whichmeans...ISO9001:2000requirementsplusadditionalrequirementsspecifictoautomotiveproductionInthestandarddocumentISO9001:2000textisshowninboxesProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/20194WheredidISO/TS16949:2002comefrom?PreparedbyInternationalAutomotiveTaskForce(IATF)+JapanAutomobileManufacturersAssoc.(JAMA)ISO9000seriesQS9000VDA6.1AVSQEAQFISO9001:1994ISO9001:2000Automotive1994199920002002ISO/TS16949:1999ISO/TS16949:2002ProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/20195Whocontributed-throughIATF/JAMA?AllmajorautomotiveOEMsUS,European+JapanesesupplierorganizationsSomeTier1suppliersUSAUKFranceGermanyItalyJapanOEMsFordGMChryslerPSARenaultVWBMWDaimlerFiatNissanToyotaHondaNationalSupplierOrg’nsSMMTFIEVVDAANFIAJAMASuppliersBoschUSAGKNFaureciaBoschMagnetiMarelliProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/20196KeyAspects–Scope&goalSCOPE:“Thistechnicalspecificationisapplicabletositesoftheorganizationwhereproductionand/orservicepartsspecifiedbythecustomeraremanufactured……throughoutthesupplychain.”GOAL:“Thegoalofthisspecificationisthedevelopmentofaqualitymanagementsystemthatprovidesfor;continualimprovement,emphasizingdefectpreventionandthereductionofvariationandwasteinthesupplychain.”ProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/20197KeyAspects–OverviewTopmanagementinvolvementincluding;implementingabusinessplanlinkedtodefinedmeasurablequalityobjectivesCleardefinitionofresponsibilitiesincluding;AuthoritytostopproductiontocorrectqualityproblemsTopmanagementreviewoftheperformanceofthequalitysystemincluding;reportingandevaluationofthecostofpoorqualityProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/20198KeyAspects–OverviewFocusonHumanResourcemanagementincludingprocessesfordefiningcompetencerequirements,providingtraining(includingonthejobtrainingforemployed,temporaryandagencypersonnel),verifyingeffectivenessofactionstakenAprocesstomotivateemployeestoachievequalityobjectives,makecontinualimprovement,andcreateanenvironmenttopromoteinnovation.Aprocesstomeasuretheextenttowhichpersonnelareawareoftherelevance&importanceoftheiractivities-howtheycontributetoachievingthequalityobjectivesProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/20199KeyAspects–OverviewFocusonproduct&processdesigntomeetrequirementsUseofautomotivecoretoolsStatisticalProcessControl(SPC),MeasurementSystemAnalysis(MSA)FailureModeEffectAnalysis(FMEA)ControllingproductionprocessesbyuseofcontrolplansworkinstructionsEnsuringeffectivecontrolofinternal&externallaboratoriesProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/201910KeyAspects–OverviewFocusonprocessformeasurementofcustomerperceptionandsatisfactionAllprocessesneedtotakeintoaccountanycustomerspecificrequirementsDevelopmentofsuppliersusingISO/TS16949:2002FocusoncontinualimprovementUndertakingeffectivesystem,process&productauditsEffectiveanalysisofdatatodriveimprovementEvidenceofcontinualimprovementthroughouttheorganisation’sprocesses,notjustmanufacturingProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/201911KeyAspects–8QMprinciplesProcessApproach[4.1,5.1.1]Customerfocus[5.1,5.2,5.6.1.1,8.2.1,8.3.3]Leadership[5.3,5.4.1]Involvementofpeople[5.5.3,6.2.2.4]Systemapproach[4.1,5.1.1,5.4.1,5.6.1]tomanagementContinualimprovement[5.1,5.3,8.5.1]Factualapproach[5.6.1,8.2.2,8.4]todecisionmakingMutuallybeneficial[7.4.1.2]supplierrelationshipProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/201912KeyAspects–ProcessfocusProcess–“anyactivityorsetofactivitiesthatusesresourcestotransforminputsintooutputs.”[4.1]“Theorganisationshallidentifyprocessesneededforthequalitymanagementsystemandtheirapplicationthroughouttheorganisationdeterminethesequenceandinteractionoftheseprocessesmeasure,monitorandimprovetheseprocesses.”ProEnviroLtd-WaysideHouse-Wilson'sLane-Coventry-CV66NY8/22/201913KeyAspects–ProcessfocusExamplesof‘customerorientatedprocesses’Bid/Tender,Order/RequestProductionProduct/ProductionverificationForyourownoperations,considersuchprocesses-inputsoutputspossibleindicatorsofprocesseffectivenessfromthecustomerand/ororganisations(internalcustomer)perspectivewhatmanagement/supportprocessesareneededforthisprocesstoworkeffectivelyProEnviroLtd-WaysideHouse-Wilson'sLane-Coventr