朗文旅游英语中级教材 Unit 4 Tour Operators

Unit4TourOperators教材：朗文旅游英语（中级）学生水平：旅游英语专业大学二年级课时：50分钟授课人：张琳瑜Lesson2Warm-up:Vocabulary1.Keywords’explanationsGroupA:charterflight&scheduledflightGroupB:guesthouse,inn,lodge,villaGroupC:ancillaryservice2.FillinthetableCharterflightsAscheduledflightCharter:hiringorengagement(ofanaircraft,aship,etc):包租（飞机，船等）；包机；包船Charterflightsevolvedinresponsetothegrowingpackageholidayindustry.Theyaregenerallycheaperasoperatorsaimtofillasmanyseatsaspossible,oftenonlyofferingtheflightiftheycanbeguaranteedaminimumnumberofpassengers.Schedule:flyingaccordingtoannouncedtimetables.固定的班机Ascheduledflightisonethatoperatestoapublishedtimetable,ondefinedroutesandundergovernmentlicense.Itrunsregardlessofthenumberofpassengersandisthereforeusedmainlybybusinesstravelerswhoarepreparedtopayahigherpriceforheconvenienceandflexibilityoffered.guesthouseinnlodgevillaAncillary:/æn`siləri/adj1helping,providingaservicetothosecarryingonthemainbusinessofanenterprise辅助的；Thetransportcorpsis~totheinfantry.运输队是步兵的辅助部队。2subordinate(to):附属的~roads/undertaking/industries附属道路（事业，工业）。Ancillaryservice=additional/extraservicePACKAGEHOLIDAYTypesofholidayAncillaryserviceTransportationAccommodationWintersportsAll-inclusivehoneymoonMini-breakadventurecruiseinnvillalodgeguesthousehotelLuxurycoachScheduledflightsCharterflightsEquipmenthireinsuranceForeignexchangetransferLiftpassvisaREADING1.Questionsbeforereading:complaints2.Fast-reading3.Intensivereading4.ThetableEXERCISE10:complaintstravelarrangementsaccommodationbrochuredescriptionEXERCISE11:Complaints1.Outwardflightwasdelayed2.Check-instaffwereunhelpful3.TherewasnorepresentativefromMedTours4.Foodinhotellackedvarietyandservicewaspoor5.Beachwasacrossabusymainroadandatleast20minutes’walkaway6.Shopsintheresortwerecrowdedandexpensive7.Noisyroadworksintown8.Hadtoleaveresortatdawntogettoairportintimeforreturnflight:thestayisnotsevendaysEXERCISE12:A.Attheairport,thetouroperatorshouldkeeptheirclientsfullyandregularlyupdatedandproviderefreshmentsdependingonthelengthofthedelay.Ifthereisnotatouroperatorrepresentativeattheairport,onefromtheairlineshouldbemadeavailableandclientsinformedatcheck-inwhotosee.B.Hotelserviceistheresponsibilityofthehotel.C.Hoteladvertisedas“astone’sthrowfromthebeach”——thetouroperatorisresponsiblefortheaccuracyofitsbrochures.D.Inreferencetoshops,brochureshouldstatesomethinglike“livelyresort”.E.Roadworksnexttothehotelmustbenotifiedbeforedepartureand,ifsevere,theclientgiventheoptiontochangehotelsorcancelatnocharge.F.Aseven-dayholidaycountsasaroombeingavailabletotheclientoversevennights,ifthiswasthecasetheclientdoesnothaveacase.Genuinecaseforcompensation:Beachwasacrossabusymainroadandatleast20minutes’walkaway.Complaints1flight2staff3norepresentative4food5beach6shops7roadworks8seven-daysResponsibilitiesAairportBhotelserviceCadvertisementDshopsEroadworksF7-daysCompensation√WritingBeforewriting:FormoflettersWhilewriting:ListthepointsUsefulphrasesnewreplyReplyallforwardprintdeleteSend&receiveAddressbookfindfromsubjectfoldersinboxoutboxSentitemsFormofletterDATE31March2005ADDRESSMrs.JAshcroft26WellingtonAvenueHookHampshireTHESALUTATION:DearMrs.AshcroftTHEBODYPARTOFTHELETTERWithreferencetotheabovebooking,Iampleasedto**********COMPLIMENTARYCLOSEYourssincerelyTHESIGNATUREEmilyWhite•DATE:03/04/02isAprilintheUKand4MarchintheUSA.•ADDRESS:Theinsideaddress,whichisoftenomittedinpersonalletters,givesthenameandfulladdressoftheaddressee.•SALUTATION:TheopeningsalutationisDear+titleandnameoftheperson.Mrforaman;Mrs.forawomanandMs(whichdoesnotrevealmaritalstatus).Whenyoudon’tknowthenameofthepersonwriteDearSir/Madam.•COMPLIMENTARYCLOSE:IfyoubegintheletterwiththenameofthepersonendYourssincerely.IfyoubeginwithDearSir/MadamandwithYoursfaithful.ListthepointsResponsibilitiesAAttheairport,thetouroperator***BHotelserviceistheresponsibilityofthehotel.Cthetouroperatorisresponsiblefortheaccuracyofitsbrochures.DInreferencetoshops,brochureshouldstatesomethinglike“livelyresort”.ERoadworksnexttothehotelFAseven-dayholidaycountsCompensationGenuinecaseforcompensationUSEFULPHRASES感谢对方指出不足之处：Thankyouforbringingthismattertoourattention.对于不幸遭遇表示同情：Weareverysorrytohearthat﹍致歉：Weapologisefor﹍Pleaseacceptourapologiesfor﹍补救措施：Pleasebeassuredthatwewill﹍重视对方的信赖：Wevalueyourcustomhighly.Yoursatisfactionisourpriority.HOMEWORKWritetheletterofapologyasareply.