(本科毕业论文)京东商城仓储管理绩效评价问题研究

本科毕业论文京东商城仓储管理绩效评价问题研究院（系、部）名称：工商管理学院专业名称：学生姓名：学生学号：指导教师：年月日摘要I摘要随着世界经济合作的不断加强、第三次科技革命的飞速发展以及我国社会主义市场经济制度的不断完善，作为新兴产业的物流产业将成为可以推动我国经济快速发展的重要引擎。而仓储是现代物流业的重要一节，是连接生产到销售的重要枢纽，对于促进社会经济的稳步发展有着无可替代的作用。而仓储绩效评价对于仓储环节能否高效运行起着至关重要的作用。本文依据中国国家标准化管理委员会的《仓储绩效评价体系》中的相关理论，通过分析仓储绩效评价的内涵、内容、作用以及指标，了解仓储绩效的水平和现状，结合京东商城的实证分析，采用归纳与演绎、理论联系实际的科学分析方法，对京东商城3C仓的仓储绩效评价进行研究，找出其中存在的不足，提出相应的改进对策。关键词：仓储；绩效管理；层次分析摘要IIAbstractWiththestrengtheningofinternationaleconomiccooperation,therapiddevelopmentofthethirdtechnologicalrevolutionandthecontinuousimprovementofChina'ssocialistmarketeconomicsystem,asanemergingindustry,logisticsindustrywillbecomecanpromoteanimportantengineofChina'srapideconomicdevelopment.Andstorageisanimportantsectionofmodernlogisticsindustry,whichisthekeytoconnectproductiontosales,anditplaysanirreplaceableroleinpromotingthesteadydevelopmentofthesocialeconomy.Thewarehouseareasforperformanceevaluationcanefficientlyrunplaysavitalrole.OnthebasisofChinaNationalStandardizationManagementCommitteewarehousingperformanceevaluationsystemoftherelatedtheory,throughtheanalysisoftheconnotationoftheperformanceevaluationofwarehousing,designprinciples,functionandindicators,understandstorageperformancelevelandcurrentsituation,combinedwiththeempiricalanalysisofthispaperJDMall,usinginductiveanddeductivetheorywithpracticalscientificanalysis,researchingonwarehouseperformanceevaluationofJDMall3Cwarehouse,findingouttheexistingproblemsandproposingimprovedstrategies.Keywords:Warehousing；Performancemanagement；AHP目录III目录摘要..............................................................................................................................IAbstract......................................................................................................................II引言...............................................................................................................................1一、仓储绩效评价概述...............................................................................................1（一）绩效与企业绩效评价...............................................................................11.绩效...........................................................................................................12.绩效管理...................................................................................................13.企业绩效评价...........................................................................................14.企业物流绩效...........................................................................................1（二）仓储绩效评价...........................................................................................21.仓储...........................................................................................................22.仓储绩效...................................................................................................2（三）仓储绩效管理...........................................................................................21.归口管理...................................................................................................22.指标分解...................................................................................................23.指标分析...................................................................................................2二、京东商城仓储管理绩效评价现状.......................................................................2(一)公司概况.......................................................................................................21.公司简介...................................................................................................22.京东3C仓.................................................................................................3（二）基于KPI的京东商城仓储管理绩效.......................................................31.KPI原理....................................................................................................32.京东商城仓储管理绩效评价...................................................................33.满意度分析...............................................................................................7三、京东商城仓储绩效问题及原因...........................................................................8（一）绩效认识性问题及原因...........................................................................81.绩效认识性问题.......................................................................................82.产生原因...................................................................................................8目录IV（二）绩效灵活性问题及原因...........................................................................81.绩效灵活性问题.......................................................................................82.产生原因...................................................................................................8（三）绩效协调性问题及原因...........................................................................91.绩效协调性问题.......................................................................................92.产生原因...................................................................................................9四、京东商城仓储绩效