HND-ICT-商务通讯技术outcome1-2015

ConsultationPaperforCrownCateringServicesCasestudyReportforICTAssessmentTask1ModuleName:InformationandCommunicationTechnologyinBusinessModuleCode:F84W35Assessment:Task1Name:LiuLitaoClass:GTB1SCN:157052020Date:11/18TableofContents1.0Introduction.........................................................................................32.1Decisionmakingatstrategic,tacticalandoperational...................32.2Threetypesofinformationsystem....................................................42.3Legislationgoverningmanagementandhandingofinformation..52.4Threedatacommunicationsystems..................................................62.5BenefitsforCrownCateringServices...............................................72.6Treatsandsecurityprocedures..........................................................72.7Innovations..........................................................................................93.0Conclusion.........................................................................................114.0Reference...........................................................................................111.0IntroductionThisreportistosolvetheproblemstheCrownCateringServicesmustfaceaboutInformationandCommunicationTechnologyinBusiness(ICT)atthenewage.Themainproblemsarethatthecompanywasestablishedin2001.Andtheyhavesometroublebecauseofoutofdate.Sothisreportdescribedthefollowingpoints.Thenatureoftheinformationrequiredfordecisionmakingatstrategic,tacticalandoperationalanditstypesofsystemisthefirstone.Then,legalaspectscannotbeavoided.Theoriginalkeypointisthedatacommunicationsystems.Asforsecurity,mustfocusonthethreatsandthesecurityprocedures.Finally,theproblempreviouslymentionedaboutoutofdate,isrelyoninnovationtosolve.2.1Decisionmakingatstrategic,tacticalandoperationalThereisadiagramasfollow:Thestrategiclevelobtaintheinternalinformationaboutprofitabilityandtheexternalaboutmarkettrendstomakedecision.Theirdecisioncanaffectthewholeorganization.Inthecasestudy,theCrownCateringServices’strategiclevelobtainthatthecompany’sworkisinefficient,particularlyinregardtoitsICTsystems.Andtheyaskaconsulttothecompanytoprovidehimwithclearrecommendationsontheaction.Thetacticallevelobtaintheinternalinformationaboutvarianceanalysisandtheexternalaboutcustomersfeedback.Theydecidedthetacticstouse.Inthecase,ConnerWebsterisinthislevelasitsmanagingdirector.OnemajorprojectthatConneriscurrentlyplanningisamarketingsurveyprojectthatwillinvolvehimworkingwithanumberofkeypersonalintheMarketingDepartment.Theoperationallevelmustknowtheinformationonhourbyhourinformationupdate.Intheinternalway,theycangettheinformationbytheirworkprocess.Andtheycangettheinformationbypublicdataintheexternalway.Inthecase,thebranchesteamleadersshouldcarryouttheplanoftheproject.Duetotheneedtocompletethissurveyprojectinthemosteffectivemannertoallowresultstobeobtainedquickly.2.2ThreetypesofinformationsystemManagementinformationsystemsemployinformationtechnologytocollectandcommunicatealltheinformationacompanyorinstitutionusestooperate.Eachdepartmentorfunctionofanorganizationproducesitsownoperationalandfinancialdataandasaresulthasitsowninformationsystemtokeeptrackofitall.Thereareasmanytypesofmanagementinformationsystemsastherearedepartmentsorfunctionsinanorganization,butthereareafewspecificsystemsthatalmosteveryorganizationorinstitutionneedsforthewholetooperatesmoothly.Amanagementreportingsystemisadatabasedesignedtoreportonthefinancesandoperationsofalllevelsofmanagementinanorganization.Acompany'smanagementreportingsystemiscommonlyusedbymiddlemanagerstogenerateregularreportscomparingcurrentandpastfinancialperformancetodeterminefinancialgrowthandtotrackhowthemiddlemanagersthemselvesareperforming.Uppermanagementusesthedatageneratedbythereportingsystemtocomparethecompany'scurrentfinancialpositionanditsefficiencyofoperationsagainstitspredeterminedgoalsforthecompany.Decision-SupportSystemcouldusedbythestrategiclevel.Decision-supportsystems(DSS)arespecificallydesignedtohelpmanagementmakedecisionsinsituationswherethereisuncertaintyaboutthepossibleoutcomesofthosedecisions.DSScomprisetoolsandtechniquestohelpgatherrelevantinformationandanalysetheoptionsandalternatives.DSSofteninvolvesuseofcomplexspreadsheetanddatabasestocreatewhat-ifmodels.Thetacticallevelshouldusethemanagementinformationsystem.Amanagementinformationsystem(MIS)isasystemorprocessthatprovidesinformationneededtomanageorganizationseffectively.Managementinformationsystemsareregardedtobeasubsetoftheoverallinternalcontrolsproceduresinabusiness,whichcovertheapplicationofpeople,documents,technologies,andproceduresusedbymanagementaccountantstosolvebusinessproblemssuchascostingaproduct,serviceorabusiness-widestrategy.Managementinformationsystemsaredistinctfromregularinformationsystemsinthattheyareusedtoanalyzeotherinformationsystemsappliedinoperationalactivitiesintheorganization.Academically,thetermiscommonlyusedtorefertothegroupofinformationmanagementmethodstiedtotheautomationorsupportofhumandecisionmaking,e.g.DecisionSupportSystems,Expert