Making Friends

MakingFriends&SocializingChallenge•Canuinvitesomeoneoutbytelephonewithin1minutesuccessfully?•Whoisinvitedshouldtrytomakeupvariousexcusestorejectoraccept.Listening(BBC:Howtomakeatelephonecall):•Notedownthesentencepatternsusedformakingandansweringatelephonecall.Groupwork•Summarizethetelephonecallsentencepatterns•Summarizationskills(basisforcategorizing)–Thecallingpart&theansweringpart–Theprocessofcalling–Differentscenarios–DifferentoccasionsSentencePatterns•Hello,mynameisEdwardGreen/Thisis…,IwouldliketospeaktoMr.Smith,please./CouldIspeakto…/CanItalkto…•Iamsorry,butMr.Smithisn’tavailable/isnotin/isout/isatmeeting/isonanotherline.•Who’sthat(speaking),please?•Goodmorning,RUYJAdvertising•I'llputyouthrough•CanIaskwho'scallingplease?•CanItakeamessage?•Wouldyouliketoringhimonhismobilephone?•I'lltryhismobile.CanIhavethenumberplease?•Sorrytokeepyouwaiting.•Irangearlier.•CanIaskwhatitisabout?•Youcouldtryringingthisafternoon.•Holdon,please.•Justamoment/minute,please.•Let’sswapnumbers.•Ineedtorechargethebattery.•Thephone/number/subscriberyoudialedisoutofservice/outofpower/cannotbeconnectedforthemoment.Plsrediallater.•Plsanswerthephone.•I’llgiveuaring.•I’lltextusoon.•Couldusendmeashortmessage?•YoucanSkypeme.•Ineedtotopupmycellphone.•DidyousubscribeCRBTservice?•IgotaMMS(multimediamessagingservice)message.•My3Gmobilephonecontainssuchfeaturesasmobilegames,mobiletelevision,e-wallet,WAPservices,etc.TelephoneEtiquettesIdentifyingyourselfoverthephoneHumanResourcesDepartment,thisisMary.HiMary.HowwouldyouliketogotolunchatthenewItalianrestaurantinourbuilding?Soundsgood?Excuseme.Who'sthis?Youreallyshouldidentifyyourselfeverytimeyoucallsomeone.Noteveryonehastheabilitytorecognizevoices.Sometimes,thereisbackgroundnoiseorabadconnection.Howdidyourfriendreact?Itwouldnothavehappenedifyouidentifyyourselffirst.Youdidtherightthing.Whatisit?I'msorry.Mr.Mooreisinameeting.Mary,isthereanytimewhenIwouldn'tneedtosaywhoIam?Ifyoucallyourgirlfriendthreeorfivetimesaday,Idon'tthinkyouneedtoidentifyyourself.Hihoney...,orHisweetheart...Idon'tevenhaveagirlfriend.IWASkidding.It'ssimple:alwaysidentifyyourselfwhenyoucallsomeone;Stepawaywhensomeoneisonthephone;Beawarethatbusinessphonecallsshouldbeformalandaredifferentfromprivatecalls.Youhavetoremember:Always…whenyoucallsomeone;…whensomeoneisonthephone;Beawarethatbusinessphonecallsshould…andaredifferentfrom….•It'snotpolitetohangaroundwhensomeoneisonthephonesoIdecidedtocomeback.•Iknowwhatyoumean.Puttingcallersonholdformorethanthirtysecondsisbadforcustomerrelations.•Watchtheclock.Timepassesquicklyforthepersonwhoisbusywithothercallersorissues,butforthepersononhold,timecreepsby.•Sinceyourjobdoesn'tinvolveansweringotherpeople'scalls,Iwouldguessthatyourcallersarewaitingforyoutolookupinformationwhiletheyhold.•Thereisadifferenceinholdingforsomeonetoanswerthephoneandholdingforsomeonetolookupinformationforyou.•Ifyouaskpeopletoholdwhileyouarelookingupinformationortryingtohelptheminsomeway,theyarewillingtowait.•Peoplearehappytowaitwhileyouworkontheirbehalf.•Whenyoutakeyourtimegettingtothecall,thecallerstartstoimagineallsortsofscenarios.•Thecallermaysuspectyoudon'tthinkthecallerisimportant.•Maybeyoudon'tvaluethecaller'stime?•Yes,andtheresultisthatyourcallerisprettyannoyedwhenyoufinallyanswerthephone.•Exactly.Soifyouwanttoavoidmakingpeoplefeelunimportantorignored,pickupyourphoneassoonasyouknowyouhaveacallerwaiting.•Exactly,goodbusinessetiquetteasusualistobeconsiderateoftheotherperson.Invitation•Groupwork:Plananimportantinvitation:–Ifyouaregoingtoinvitesomeoneout,thinkaboutthewholeprocessandallthecontingenciesthatmighthappen.Writedownthesentencesyoumayuse.SentencePatterns•SpeakEnglishasuwish:Watchthevideoandnotedownusefulsentencepatterns.MoreExamples•Watchthemoviesandnotedownusefulsentences•ImitateHomework•Organizeurnotes;•Imitatethemovies(2groupstoperform).ShowTimeDining•DiningEtiquettes•SentencePatterns•TrainingDiningEtiquettes•FirstAttempt:tablesetting•ThePrincessDiary•WesternDiningEtiquettes:金正昆•Homework•Preview：ReadtheHandouts•Twogroupsactoutthemovieclips•Onestudenttalksaboutwesterndiningetiquettes:••Twogroupsactoutthemovieclips•Onestudenttalksaboutwesterndiningetiquettes:•’reable—keepyourelbowsoffthetable!NapkinBreadStarter:SaladSoup•MainCourse•主菜Dessert&Drinks•UsetheknifeandforkDiningEtiquettes•Handouts•More:Socialetiquettes•ThePrincessDiary:–pinpointtheinappropriatebehaviorsofthePrincessSentencePatterns•SpeakEnglishasuwishHomework•Organizeyournotes•Designamenu•Practicetablesettingandtablemanners(Onegrouptopresent)ShowTime•Tablesettingandtablemanners•AmericanExpress•Diner’sClub•VisaCard•MasterCard•JGB•SoftDrinks•Wine•Liquor•Alcohol•SpiritsSentencePatterns•Let’sgotodinner!It’sonme.•I’mstarving.Let’sgrabsomethingtoeat!•Thisrestaurantisfull.Let’sgoelsewhere.•Theyservenicefoodinthisrestaurant.•MayItakeyourorder?•Wehaven’tdecidedyet.Couldwehaveafewmoreminutes?•Whatwouldyoulike