管理学原理中关于“控制”的案例分析

AControlConcernattheFBITeammembers:邹芸珂张丹徐珂周璐董文华韩泽田Introduction•FederalBureauofInvestigation(FBI)isfamousworldwideandisoneofthemostimportantintelligenceagency(情报机构)oftheUnitedStates.•However,theterroristsattackedatboththeWorldTradeCenterinNewYorkCityandatthePentagon(五角大楼)outsideWashington,DC,onSeptember11,2001.Introduction•FromestablishingthenewHomelandSecurityAgencytocongressionalhearings(国会听证会)regardingwhyandhowtheattackscouldhaveoccurredonU.S.soil,officialsshouldmakeeveryefforttoensuresuchatragedydoesnothappenagain.•FBI'splaninthelightof(针对)safetyandsecurityofthecountryisbeefingup(加强)securityatairports,attheborders,inmajorcitiesandinvestigatingterroristmovementsintheUnitedStatesforpreventingpotentialattacksbeforeatragedyoccurs.•Butthereissomethingproblematicinthisambitiousplan.ManyFBIagentswhoarecriticaltoensuringthesafetyofthecitizensoftheUnitedStatesarefindingthemselvesfacingseriousfinancialdifficulties.Introduction•Manyambitiousyoungmencan'tcontributethemselvestotheircountryforthereasonthatanoath(誓言)toprotectandservetheAmericanpublicisavow(誓言)ofpoverty.PeopleworkforFBIhavetorelyonextensiveovertime(加班)tomakeupthehighcost,whichphenomenonwilleventuallydeviate(使偏离)theplantoprotectthecountry.•FBI'smanagers,however,seemasifitisnotasimminent(迫在眉睫)astheythoughtratherthantimelytochangethesituation.controlNowlet'sanalyzethesituationusingthetheoriesofcontrolling.Q1：Describethetype(s)ofcontrolthatareportrayed(描述)inthecase.Givespecificexamples.feedbackcontrolFirst,Aswecansee,“Sincetheterrorists’attackhappenedonSeptember11,2001,U.S.officialshavebeendiligentlyworkingtotakecorrectivemeasures”,itisnotuntilthedamageoccuredthatthepeoplebegintotakecorrectivemeasurestopreventthesekindofdamagetohappenagain.Second,FBI'smanagerstakenoactiontowardstheproblematicplan---theseriousfinancialdifficultiesFBIfaces.Asit'smentionedthatmanyambitiousyoungmanwhowanttoservetheircountryjustcan'taffordthehighexpenselivinginNewYorkorhavetoundertakefinancialdebts.Thisresultsindealingwithproblemafterithasoccurred.Question2AssumeyouareadirectorofFBI,thisinformationhasjustbeengiventoyou,whatwouldyoudoandexplainyourdecision.ThelowsalaryfinancialsituationisFirstly,measureactualperformanceofagent.Then,compareactualperformanceagainstastandardize.Finally,takemanagerialactiontocorrectdeviationsandinadequatestandards.Qusetion3:Howmightthe“boiledfrogphenomenon”beevidentinthiscase?Aspiringyoung有志青年boilingenvironmentWhatareitsimplications?ThreatentonationalsecurityNegativeinfluencecorruption(堕落;腐化)Employees'instabilityThankyou!