酒店常用词汇

服务台常用词汇management经营、管理marketprice市价cashier'sdesk兑换处coin硬币accountingdesk帐务处check_outtime退房时间voucher证件pricelist价目表check,cheque支票sign(动)签字interest利息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房…perthousand千分之…spare(形)多余的postpone(动)延期cancel(动)取消trxdyeller'scheque旅行支票pay(动)付款fill(动)填写administration管理、经营note纸币registrationdesk入宿登记处lobby前厅luggagerack行李架visitcard名片identificationcard身份证rateofexchange兑换率conversionrate换算率charge(动)收费bill帐单changemoney换钱procedure手续、程序informationdesk问询处luggagelabel行李标签overbooking超额订房…percent百分之…reasonable(形)合理的cash(动)兑换keep(动)保留、保存bankdraft汇票accept(动)接受procedurefee手续费fillintheform填表酒店服务常用英语口语1.Goodmorning/evening.Reservation.MayIhelpyou?早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗？2.WhatcanIdoforyou?我能为您帮什么忙吗？3.Holdonline,please.Couldyoupleaseholdon?请稍等（电话中）请稍等，好吗？4.Couldyouwaitaminute,please?请稍等，好吗？5.Areyouwithacompany?您是公司预订吗？6.MayIknowyoudeparturedate?请问您的离店日期是哪天？7.Howlongwillyoustaywithus?请问您住几天？8.Howmanypeoplearethereinyourparty?您们一共几个人？9.Thatwillbefournights.四个晚上。10.MayIknowthearrivaldate,please?请问哪天入住？11.Isitjustfortonight?请问只住今天一晚吗？12.Whendoyoucheckin?请问您什么时候入住？13.Wouldyoulikeasingleroomoradoubleroom?请问你想订单人间还是双人间？14.Whatkindofroomwouldyoulike/prefer?请问您喜欢什么样的房间？15.Wouldyoupleasetellmeyourfullname,please?请问您的全名是？16.Andyouraddress,please?请问您的地址？17.MayIknowyoutelephonenumber,MrSmith?史密斯先生，请问您的电话号码是？MayIknowyourcompanynameandhowwouldyouliketosettleyourpayment?请问您的公司全称及付款方式？18.Wehaveasingleavailableforthosedates.我们还有一些单人间可以接受预订在那个时间段。19.It’sallrightforthenextweek.下个星期没有问题。20.Wedohaveavacancyforthosedates.那段时间我们可以接受预订21.Yes,youcanhavearoomonSaturday.是的，星期六您可以订到房间。22.I’mafraidwewon’tbeabletoguaranteeyouaroomafterthe16th.Weusuallyhavehighoccupanciesinthepeakseasons.恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。23.I’msorry,butwe’refullybookedforsinglerooms.Wouldyouliketohaveadoubleone?很抱歉我们的单人间已经订满了，给您订双人间怎么样？24.I’msorry,butthehotelisfullonthatdate.很抱歉，那天我们酒店的客房已经住满了。25.I’msorry,wedon’thaveanyroomavailableforthatweek.很抱歉，我们那周的预订已经全满了。酒店英语口语中常见词汇有:replacethephone挂上电话Line,please.请接外线Thelineisbusy(engaged)占线sendatelegram(cable)发电报longdistance长途电话elephonedirectory电话簿callsomebodyup打电话给某人can'thearsomebody听不见can'tgetthrough打不通inlandtelegram国内电报ordinarymail平信switchboard交换台centralexchange电话总局Theconnectionisbad.听不清expresstelegram加快电报specialdispatch专电registeredfee挂号邮资酒店工作实用英语句子介绍一、1)Goodmorning.ThisisRoomreservation.MayIhelpyou?早上好，客房预订处，我能为您做什么？2)Whatkindofroomwouldyouliketoreserve?您想订哪种类型的房间?3)Asingleroomoradoubleroom?要单人间还是双人房间？4)Forwhichdatesdoyouwanttobooktherooms?您想订哪几天的房间呢？5)Whattimewillyoubearriving?您将在何时到达？6)MayIknowyourname?您能告诉我您的名字吗？7)Howlongwillyoubestaying?您将要住多久？8)I’dliketoconfirmyourreservation.我要确认一下您的预订。9)I’llchecktheroomavailability.我查查客房预订情况。10)YoushouldpayadepositofUS$1000beforehand.您应预期付1000美元的定金。11)Thereisa10percentdiscount.10%的折扣。12)Whatkindofroomwouldyoubeprefer?您要什么样的房间？13)Haveyougotabooking?您预订了吗？14)Asingleroomoradoubleroom?要单人间还是双人房间？15)We’llextendyourreservationforyou.我们将会按您的要求作相应的更改。16)Wewishyouapleasantstayinourhotel.愿您在我们饭店过得愉快！17)Pleasedon’tleaveanythingbehind.请不要遗忘你的东西。18)Mind(orwatch)yourstep!请走好！19)Wewishyouapleasantjourney.祝您旅途愉快！20)Haveanicetrip!一路平安！21)Allthebest!万事如意。22)Takecare!多保重！23)Goodluck!祝您好运！24)Thankyou(verymuch)谢谢您（非常感谢）。25)Thanksalot.多谢。26)Thankyouforcoming.谢谢您的光临。27)Thankyouforstayinginourhotel.感谢您在我们饭店下榻。28)I’mverygratefultoyou.非常感谢您。29)It’sverykindofyou.谢谢，您真客气。30)Youare(most)welcome.不用谢，不用客气。31)Notatall.不用谢。32)Don’tmentionit.不用谢。33)Mypleasure.(orwithpleasure)很高兴能为您服务。34)Gladtobeofservice.很高兴为您服务。35)Atyourservice.乐意为您效劳。36)I’msorry.很抱歉。37)Excuseme.对不起。38)I’mterriblysorry.It’smyfault.非常抱歉，那是我的过错。39)I’mawfullysorryformycarelessness.对于我的粗心大意我非常抱歉。40)Sorrytohavekeptyouwaiting.对不起，让您久等了。41)Sorrytointerruptyou.对不起，打扰了。42)That’sallright.这没什么。43)Itdoesn’tmatter.没关系。44)Nevermind.不要紧，没关系。45)Let’sforgetit.算了吧！46)WhatcanIdoforyou?我能为您干点什么？47)CanIhelpyou?48)我能为您干点什么？49)IsthereanythingIcandoforyou?有什么能为您效劳的吗？50)Justamoment,please.请稍等一下。51)Don’tworryaboutit别担心。52)Ibegyourpardon?(orPardon?)对不起，请再说一遍好吗？53)Youarewantedonthephone,Mr.Bellow.贝罗先生，有您的电话。54)Whoisspeaking,please?请问您是谁？（电话用语）55)I’llswitchyoutoRoom1120.我马上给您接301房间。56)Whatnumberareyoucalling?请问对方什么电话号码。57)Whowouldyouliketotalkto?请问受话人姓名？58)Couldyouholdtheline,please?请（拿着话筒）稍等一会好吗？59)Herearecomelettersforyou.这是您的信。60)Whatashame!多可惜！61)I’msorrytohearthat!听到这事我很难过。62)Weareallsorrytohearofyourillness.听说您病了都很担心。63)There,there,Nowtrynottogettooupsetaboutit.好啦，不要为这事太烦恼了。64)Iwishyougoodhealth.祝您健康。65)Letmewishyoueverysuccess.祝您一切顺利！66)HappyNewYear!新年快乐！67)MerryChristmas!圣诞节快乐！68)Happybirthdaytoyou!祝您生日快乐！69)Congratulations!祝贺您！（恭喜）70)Myheartycongratulations!衷心祝贺您！71)Asyouwish(orlike)随您的便。72)Certainly.当然可以。73)Ofcourse.当然可以。74)Goaheadanddowhatyoulike.干吧，你喜欢干什么就干什么。75)I’msorry,that’snotallowed.对不起，这是不允许的。76)No,I’mafraidnot.不，恐怕不行。77)Outofthequestion,I’mafraid.恐怕不可能。78)Walkstraightahead.一直往前走。79)Turnleft(right).往左（右）转。80)Goupstairs(downstairs).上（下）楼。81)Takethelifttothethirdfloor.乘电梯到三楼。82)Theliftsareinthelobbynearth