Unit-4-inquiries-and-replies

Unit4InquiriesandRepliesLearningObjectives:Afterthisunit,thestudentsaresupposedto:1.befamiliarwiththegeneralpatternsofbusinessinquiryandreplyletters;2.mastersomebasicskillsinwritingsuchtypeofbusinesscorrespondence.TeachingTasksTask1.LearnsomebasicknowledgeaboutinquiryandreplyTask2.Learnsomelettersofmakinginquiryanditsreplies,masterhowtowriteTask3.Usefulwords,expressionsandsentencesTask4.PracticePart1:Inquiry询盘InquiryDefinition:ARequestforInformationAninquiryisusuallymadetoseekasupplyofproducts,serviceorinformationbybuyers.Inordertoobtaintheneededinformation,theinquirershouldstatesimply,clearlyandconciselywhathewants.Accordingtothecontent,theremaybe:generalinquiries/specificinquiriesBasedontherelationshipbetweenthewriterandrecipient,inquiriescanbeclassifiedinto:firstinquiries/inquiryforrepeatordersWarming-upAgeneralinquiry:Seekingasupplyofproductsorservice;beginbytellingthesupplierhowyouobtainedhisnameandaddress;Askingforgeneralinformation,acatalogue,apricelist,orasample,etc..Aspecificinquiry:theinquirerpointsoutacertainproductorcommodityheintendstopurchase,hemayaskthesuppliertomakeanofferoraquotationonthisproduct.FirstinquiryTheinquiryisemployedwhentheletterissenttoasellerwithwhomthebuyerhasnotpreviouslydonebusiness.InquiryforrepeatordersTheinquiryisemployedwhentheletterissenttotheacquaintedcustomers,andshouldbesimpleandmostoftenaprintedformisenough.Inthefirstinquiry,thewriterhasinterestinthefollowinginformation:SampleCataloguePricePaymentDiscountDeliverythestructureofthelettersIfyouareinterestedincertainproductsandwanttoknowsomethingaboutthem.Whatwouldyouwriteinyourletterofinquiry?Generalinquiry1.Thesourceofinformationandabriefself-introduction2.Theintentionofwritingtheletter.(Askforacatalogue,samplesorapricelist)3.StatingthepossibilityofplacinganorderSpecificInquiry1.Thenamesanddescriptionsofthegoodsinquiredfor,includingspecifications,quantity,etc.2.Askingwhetherthereisapossibilityofgivingaspecialdiscountandwhattermsofpaymentandtimeofdeliveryyouwouldexpect.3.Statingthepossibilityofplacinganorder.Inquiryletterrequirements:Brief,specific,clearandtothepoint;Importance:Inquiryisthefirstperiodofasuccessfulbusiness;Takecareofeachdetailwithquickandcorrectresponse.RelatedKnowledge1.价格2.合理的价格3.具有竞争力的价格4.优惠的价格5.单价•总值•金额•佣金•净价1.price2.reasonableprice3.competitiveprice4.favorableprice5.unitprice6.totalvalue7.amount8.Commission9.netprice1.折扣•批发价•零售价•现行价格（时价）•国际市场价格•离岸价（船上交货价）•成本加运费价（离岸加运费价）•到岸价（成本加运费、保险费价）discountwholesalepriceretailpricecurrent/prevailingpriceFOBC&FCIFworld(International)marketprice(cost,insuranceandfreight)ReadandExplainSampleLettersSample1:InquiryaboutEmbroideredLinenProductsDearSirs,Weareinterestedinobtainingcataloguesandprice-listsofyourembroideredlinenproducts.Inparticular,weareinterestedintablelinensofvarioustypes,suchastablecloths,napkins,andtowels.Ourcompany,adiversifiedinternationalbusinesshouse,isjustabouttostartanewmarketinganddistributionsysteminAmericawithembroideredlinenproducts,particularlywithcustomerdesignedproducts.Todevelopthisbusiness,weneedtoknowthefollowingitemsofinformation:1.Isitpossibletoordercustom-madegoodswithourcustomerlogoorname?2.Whatistheminimumnumberofpiecesforsuchanorder?3.Howcanweseethequalityofyourproducts?Canyousendussomesamplesofdifferentdesigns?Ifwehavetopurchasethesamples,pleaseletusknowofitbeforeyousendthemtous.Pleasealsoletusknowofanyquestionsyoumayhaveaboutthisprojectorourcompany.Wethankyouinadvanceforallyourcooperationinthismatter.Wegreatlyappreciateyourhelpinprovidinganswerstoourinquiries.Yoursfaithfully,NextAnswertheFollowingQuestionWhatdoesthewriterwritetheletterfor?WordsandPhrases1.businesshousebusinesscompanye.g.OurcompanyisaverybigbusinesshouseinChina.e.g.Theircompanyhasbuiltacompletedistributionsysteminourcountry.e.g.ThisistheirdesignedproductfortheOlympicGames.2.distributionsystemsellingsystem3.designedproductgoodsdesignatedbycustomersReturnWordsandPhrases4.custom-mademadeaccordingtocustomers’requeste.g.Theshoesarecustom-made.e.g.Thislettercarriesthecompany’slogo.5.logologotype(标识)ReturnDearSirs,WethankyouforyourletterofMay3rdandshallbegladtoenterintobusinessrelationswithyou.WehaveseenyourbrochureandareinterestedinGreenTeaExtractandPorcelainTeaSetNo.001.Weshallbepleasedifyouwillkindlysendussamplesandallthenecessaryinformationregardingthesetwoproducts.Sample2:Meanwhile,pleasequoteusthelowestprice,CIFLiverpool,statingtheearliestdateofshipmentandtheminimumquantity.Shouldyourpricebecompetitiveanddateofshipmentacceptable,weintendtoplacealargeorderwithyou.Yourearlyreplywillbehighlyappreciated.Trulyyours,Part2LanguagePointsWeshallbepleasedif…如果能……我们将不胜感激1.Weshallbepleasedifyoucouldsendusasample.2.Weshallbepleasedifyoucouldreducetheprice.如果你方能寄送样品我们将不胜感激。如果你方能降价我们将不胜感激。Returnenclose随函附寄现随函附寄商品目录供你方参考。send…underseparatecover另寄现另寄商品目录供你方参考。Weareenclosingacatalogueforyourreference.Wearenowsendingyouunderseparatecoveracatalogueforyourreference.LanguagePointsLanguagePointssend…underseparatecoverWehavethepleasureofsendingyouunderseparatecoverourlatestcatalogue.请另