企业经营管理（中英文）

1-33SectionI：ISO9000─BasesRequirementsManagementResponsibility─Element4.1QualityPolicy-4.1.1Thesupplier’smanagementwithexecutiveresponsibilityshalldefineanddocumentitspolicyforquality,includingobjectivesforqualityanditscommitmenttoquality.Thequalitypolicyshallberelevanttothesupplier’sorganizationalgoalsandtheexpectationsandneedsofitscustomers.Thesuppliershallensurethatthispolicyisunderstood,implementedandmaintainedatalllevelsoftheorganization.Organization-4.1.2ResponsibilityandAuthority-4.1.2Theresponsibility,authorityandtheinterrelationofpersonnelwhomanage,performandverifyworkaffectingqualityshallbedefinedanddocumented,particularlyforpersonnelwhoneedtheorganizationalfreedomandauthorityto：a)initiateactiontopreventtheoccurrenceofanynonconformitiesrelatingtoproduct,processandqualitysystem；NOTE：Itisrecommendedthatthepersonnelresponsibleforqualityhavetheauthoritytostopproduction,ifnecessarytocorrectqualityproblems.b)identifyandrecordanyproblemsrelatingtotheproduce,processandqualitysystem；c)initiate,recommendorprovidesolutionsthoughdesignatedchannels；d)verifytheimplementationofsolutions；e)controlfurtherprocessing,deliveryorinstallationofnonconformingproductuntilthedeficiencyorunsatisfactoryconditionhasbeencorrected.f)representtheneedsofthecustomerininternalfunctionsinaddressingQS-9000requirements(e.gselectionofspecialcharacteristics,settingqualityobjectives,training,corrective&preventiveactions,productdesignanddevelopment).Resources-4.1.2.2Thesuppliershallidentifyresourcerequirementsandprovideadequateresources,includingtheassignmentoftrainedpersonnel(see4.18).formanagement,performanceofworkandverificationactivitiesincludinginternalqualityaudits.Managementrepresentative-4.1.2.3Thesupplier’smanagementwithexecutiveresponsibilityshallappointamemberofthesupplier’sownmanagementwho,irrespectiveofotherresponsibilities,shallhavedefinedauthorityfora)ensuringthataqualitysystemisestablished,implementedandmaintainedinaccordancewiththisinternationalStandard,andb)reportingontheperformanceofthequalitysystemtothesupplier’smanagementforreviewandasabasisforimprovementofthequalitysystem.管理责任─4.1品质政策─4.1.1供货商负经营责任之管理阶层应界定并明文记载其对品质所持之政策，包含品质目标与对品质之承诺。该品质政策必须相关于供货商之组织目标与顾客需求与期望。供货商应确保该组织内之所有阶层均了解、实施与维持此品质政策。组织─4.1.2责任与授权─4.1.2.1从事影响品质之管理、执行与验证等工作人员均应了以界定和明文记载其责任，授权与相互关系，尤其是那些需要组织赋予自由度和授权以从事下列活动之人员：a)发起行动以预防任有关产品、流程、品质系统不合格情事的发生；备注：建议负有品质责任的人员，如需处理品质问题时，可被授予停止生产的权限。b)鉴定并记录任何有关产品、流程及品质系统的问题：c)循既定管道发起、建议或提供解决d)验证解决方案之执行；e)管制不合格产品被进一步加工、交货或安装，直到缺点或不满意情况被矫正为止。f)在内部组织机能中代表顾客的需求以对应QS-9000的要求(即管制特性的选择，设定品质目标，训练，矫正与预防行动，产品设计与发展)。资源─4.1.2.2供货商应鉴定资源的需求，并提供适当资源包括指派经训练的人员(参阅4.18)以从事管理、执行工作与包含内部品质稽核在内的各项验证活动管理代表─4.1.2.3供货商负经营责任之管理阶层应指派供货商管理阶层其中一员，明定其授权且不受其它职务责任影响以从事下列活动a)确保品质系统依本国际标准建立、实施与维持，及b)将品质系统的运作成效向供货商管理阶层报告以供其审查，并作为品质系统改善之依据。2-33NOTE5：Theresponsibilityofamanagementrepresentativemayalsoincludeliaisonwithexternalpartiesonmattersrelatingtothesupplier’squalitysystem.OrganizationalInterfaces–4.1.2.4ThesuppliershallhavesystemsinplacetoensuremanagementofappropriateactivitiesduringconceptdevelopmentthroughproductiontoAdvancedProductQualityPlanningandControlPlanreferencemanual).Thesuppliershalluseamulti-disciplinaryapproachfordecision-makingandhavetheabilitytocommunicatenecessaryinformationanddatainthecustomer-prescribedformat.NOTE：Typicalfunctionstobeincludedare:Engineering/TechnicalManufacturing/ProductionIndustrialEngineeringPurchasing/MaterialsManagementQuality/ReliabilityCostEstimatingProductServiceManagementInformationSystems/DataProcessingPackagingEngineeringToolingEngineering/MaintenanceMarketingandSalesSubcontractors,asnecessaryInformationtoManagement-4.1.2.5Managementwithresponsibilityandauthorityforcorrectiveactionshallbepromptlyinformedofproductsorprocesseswhichbecomenoncompliantwithspecifiedrequirements.ManagementReview–4.1.3Thesupplier’smanagementwithexecutiveresponsibilityshallreviewthequalitysystematdefinedintervalssufficienttoensureitscontinuingsuitabilityandeffectivenessinsatisfyingtherequirementsofthisinternationalStandardandthesupplier’sstatedqualitypolicyandobjectives.(See4.1.1).Recordsofsuchreviewsshallbemaintained.(See4.16).ManagementReview–4.1.3.1ThisManagementReviewrequirementshallincludeallelementsoftheentirequalitysystem,notonlythosespecificallyrequiredinotherelements(e.g.4.14.3.d).NOTE：ManagementReviewshouldbeconductedwithamulti-disciplinaryapproach(seeGlossary).BusinessPlan–4.1.4Thesuppliershallutilizeaformal,documented,comprehensivebusinessplan.thisBusinessPlanshallbeacontrolleddocument.ThecontentoftheBusinessplanisnotsubjecttothirdpartyaudit.Thisplanmaytypicallyincludeasapplicable：Market-relatedissuesFinancialPlanningandcostGrowthprojectionsPlant/facilitiesplansCostobjectivesHumanresourcedevelopmentR&Dplans,projections,andprojectswithappropriatefunding备注5：管理代表的责任亦可包含就供货商品质系统有关事务与外界团体的联系组织联系接口-4.1.2.4供货商于概念研发直到生产等阶段，应建立系统确保对各项适当活动的管理(参考先期产品品质规划和管制计划参考手册)。供货商决策时应采用跨功能群组讨论模式，且有能力使用顾客规定格式沟通必要的信息和数据。备注：典型的组织机能包括：1.工程／技术2.制造／生产3.工业工程4.采购／物料管理5.品质／可靠度6.成本预估7.产品服务8.管理信息系统／数据处理9.包装工程10.工模具工程／保养11.市场及行销12.分包商(