国际商务礼仪职业素养

第1页倪绍文:quiz&text胡珊:traps&tips张浏芳:PPT&do’sanddon’ts李小贝:vocabulary&conclusion第2页TaketheQuizandRateYourOfficeMannersTrueandfalsequestions职场素养1第3页It’sokaytooffersuggestionstoyourboss.1A.TrueSomecompaniesevenofferrewardsforcost-savingideas.第4页It’sveryimportanttobeontime.2A.TrueThosewhoaren’tmayfindthemselveswith24hoursadaytothemselves.第5页Admitthatyoudon’tknowhowtodosomething.3A.TrueIt’sbettertoadmitthatyoudon’tunderstandthantowasteeveryone’stimetryingtofigureitout.第6页Askfordetailedstep-by-stepinstructionsifnecessary.4B.FalseYouwerehiredforyourinitiative,nottobearobot.第7页Nowthatyou’reanemployee,youcalleveryonebytheirfirstname.5B.FalseWaituntilyou’regivenpermission.第8页Alwayswearaseriousfaceonthejob.6B.FalseSmilesareappreciatedbycustomersandco-workersalike.第9页Repeatnewsthatyouhearthroughthecompanygrapevine.7B.FalseDon’tspreadgossipatwork.第10页Askforclarificationifyoudon’tunderstandinstructions.8A.TrueIfyoulistenedbutstillaren’tsurewhattodo,it’sokaytoaskagain.第11页Bethefirstoneoutatquittingtime.9B.FalseAsanewperson,howcanyoulearnmorethanothersandstillbeoutfirst.第12页Nevershareyourknowledgewithco-workers.10B.FalseTeamworksuffersifyoudon’t.第13页Ifco-workersaskyouforhelp,tellthemyou’retoobusywithyourownresponsibilities.11B.FalseYourhelpfulresponsebuildsteamworkandhelpsgetthejobdone.第14页Justwaveandwalkawaywhenintroducedtoassociatesorcustomers.12B.FalseTryafirmhandshakeandfriendlygreeting.第15页Slangthatyouusedinschoolisnolongerappropriateinworkplace.13A.TrueStartusingbusinesslanguageifyouwanttobetakenseriously.第16页Atmeetingsjustlistenanddon’ttalk.14B.FalseYouwerehiredtocontribute.第17页OfficeMannersDoMatteratWork职场素养2第18页Insocialsituations,goodmannersaimtohelpthosearoundusfeelconfortable.Atwork,goodmannerspromotegoodworkingrelationshipsandenhancedefficiency.职场素养2第19页Etiquettesinworkplaceareallaboutthebottomline.Thereareseveralfundamentalsofetiquettethatapplytobussinessandsociallife.Welistbelowafewcommonwaystobreadthem.Inappropriatewelcome1Poorlistening2Poordressandgrooming3Poortelephonebehavior4Inconsiderateofcommonspace5职场素养2第20页Inappropriatebehavior6Disregardofothers’time7Notpayingyourfairshare8Snooping9职场素养2第21页FindOutTrapsandGetOutofThem职场素养3第22页1.Whentalkingonthephone,yourwordscountmorethanyourtoneofvoice.•70％yourmessage：yourtoneofvoice•30％ofyourmessage：youractualwords•Thewayyousayismoreimportantthanwhatyousay.Wrong职场素养3第23页2.BusinesscasualmeansIcandressanykindofmyfavoriteoldclothesonbusinessoccasions.•Don’twearyourfavoriteoldclothes•Itisstillbusiness•BealwayslookprofessionalWrong职场素养3第24页3.Yoursupervisorgivesyouamanualtophotocopybutyoudonotrememberreadingphotocopyinyourjobdescription.Youpolitelytellyoursupervisorifyouphotocopythemanualyouwillnothavetimeforotherresponsibilities.•It'sjustapieceofcake•PerformingasimpletaskisabetterpolicyWrong职场素养3第25页4.Handwrittennotesareoutofplaceinthebusinessworld.•HandwritingnotesareveryimpressiveWrong职场素养3HandwrittennotesTelephonemessageAskforleaveWorkingArrangements第26页商务便条格式职场素养3•TelephonemessageTo：Mr.KevinMessage：Mr.PeterfromLoudon，wantedyoutocallhimtodaybefore4pmoranytimetomorrowon014569924Messagetakenby：J.B.K.第27页商务便条格式职场素养3•AskforleaveTo：Mr.SlaterMessage：IamsorrytotellthatIwon’tbeabletogototheofficetodayduetoasuddenaccident.SoIhavetoaskforaday’ssickleave.From：Kate第28页5.Iftheinformationonyourbusinesscardisincorrect,drawalinethroughitandwritethecorrectinformationonthecard.•Printinganewcardimmediately•Don’thandoutoutdatedbusinesscardsWrong职场素养3第29页递送名片流程图解职场素养3客人递过来名片时（1）双手接收（2）认真仔细地阅读名片（3）然后放进上衣上部的口袋（4）对方索要没有名片时，委婉说明（5）第30页6.Alady'shandbag,ifsmall,maybeplacedontheboardroomtable.•Theonlyobjectsthatbelongontheboardroomtablearethosethatarenecessaryforthemeeting.Wrong职场素养3第31页7.Smalltalkisnotappropriateinbusinessenvironment.•Smalltalkisthebasisforbuildingandmaintainingrelationshipsinbusiness.Wrong职场素养3第32页TipsforRefinery职场素养4第33页职场素养4Overallofficedecorum•Treateveryonewithrespectanddignityfromthebusinessownertofileclerk.•Bepoliteandhelpful.“Goodmorning”“thankyou”“please”第34页职场素养4Noiseanddistractions•Neverdrumthefingersonthedesk.•Don’tspeakinaloudorbelligerentmanner.•Leavethephonesofforusethevibratingfeatureduringbusinesshours.•Avoidpersonalcalls.第35页职场素养4WorkclothesandGrooming•Dressprofessionally.•Don’twearultra-casual，provocativeoreveningattire.•Hair,hands，nailsandclothingshouldalwaysbecleanandneat.•Clothesshouldbepressedandfitproperly.第36页职场素养4Privacy•Besensitivetoother’sneedforprivacy.•Onlysharepersonalthingsatworkthatyouwouldnotmind.第37页职场素养4Praiseandcriticism•Praiseinpublic;criticizeinprivate.•Avoidusingharshcriticisms•Beconstructiveinpointingoutmistakeswithoutdevaluingtheindividual.第38页职场素养4IntroductionOfferafirmhandshakelow-levelWorkmatejuniormannativehigh-levelcustomersSenioritywomanforeigner第39页职场素养4Profanity•Donotuseprofanityintheworkplace,oritcanleadtosexualharassmentcomplaints.第40页职场素养4Gossip•Officegrapevinescanbefasterthanthespeedoflightning.•Limityourcommentsaboutco-workerstopositiveonesonly.第41页职场素养4Eatinganddrinkingattheoffice•Donottalkwiththemouthfull,belch.•Don