职业综合英语教学课件-办公室礼仪office-etiquette

1OfficeEtiquette办公室礼仪wikihow/Practice-Office-Etiquette#2Whatisofficeetiquette?Officeetiquetteisaboutobserving（遵守）asimplesetofrulesforgettingalongwithotherpeopleinanorganizationalcontext（环境）.Whydoyouneedtoknowofficeetiquette?-3-•Officeetiquettehelpssmooth（使顺畅）thewheelsofdailyinteraction（互动）withintheoffice.•What’smore,officeetiquetteensuresthatyoudon‘tbecomeofficeenemynumberonebecauseyou’vebeenirritating(打扰)peoplewithunhelpfulhabitsorcomments.•Moreover,officeetiquetteisthekeydecidingfactorinhowyourcolleagueswillrespondtoyouandcometoyourrescue给(某人救急)whenyouneedhelp.Whyofficeetiquette?•1?•2?•3?-4-51Bepunctual61BepunctualWhen?Beingpunctualisveryimportant,especiallyifyouhaveanappointment.Why?Itshowsthatyourespectthetimeofyourcolleaguesandinturnitwillcompel（驱使）themtorespectyourtimetoo.When?Avoidturninguplaterthanyourbosswhenyou'reajunior.Why?Attheentrystageofajob,sendingaclearmessagethatyou'reeagerandalreadyworkingisvital.•1•When？•Why？•2•When?•Why?-7-82Dressappropriately92DressappropriatelyWhy?Theofficeisnotapartyplaceandyouwillhavetodressinawaythatcommands（要求）respectbothfromyourcolleaguesandclients.How?Donotwearultra-casual（格外休闲）,provocative（刺激性）oreveningattire（衣服）.Asuitorotherprofessionaloutfitshouldbeusedwheninteractingwithclients,seekingimportantdealsandotherhighlyprofessionalsituations.•Why？•How?-10-113Stayawayfromgossip（闲言碎语）123Stayawayfromgossipwhy?Officegossipmightnotmakeorbreakyourcareerbutitcancausealotofunnecessarystresswhichshouldbeavoidedatallcosts.Anythingnegativeyousaywillgetaroundandmayreflectpoorlyonyou,orpossiblylabel（贴标签）youasthecompanygossip.How?•Limityourcomments（评论）aboutcoworkers（同事）topositiveonesonly.•Youmayoverhear（无意中听到）theconversationsofothers.Begoodandforgetyoueverheardthemandapplythesowhatrule.-13-•Why？•How•Comments?•Overhear?-14-4Askbeforeborrowing-15-4Askbeforeborrowing.•What?•Itisimperative（必须的）thatyouaskfirstandthenborrow.•Why?•Thisattitudeofyourswillensurethatpeoplealsotreatyourthingswiththesamerespectandyourthingsarenotmissingwhenyouarebackfromameeting.•How?•Iftherearesomeitemsthatarealwaysneeded,haveacentralcommonpoolforsuchitemssothatdesk-nabbing（争抢的事物）ceases（停止）tooccur（发生）.-16-•Whatisimperative？•Why？•How？-17-5Alwayssaypleaseandthankyou-18-5Alwayssaypleaseandthankyou•Why•Afewnicewordscankeepthemoodoftheofficeuplifting（令人振奋的）oratleastkeepthemoodfromturningfoul（恶臭的）.•How•Whenyoupassco-workersinthehallwayandthispersonisn'tparticularlyyourfriend,smileornod.Acknowledgethattheyarethere.•Sayhellotopeopleinyourvicinity（附近）whenyoucomeineverymorning.Avicious（恶性的）habitcancreepin（滑进）whenpeopleletthiswellmanneredgreetingslipandjustslinkinto（溜进）theirseatswithoutsayingaword.•Watchyourlanguage.Wheninteractingwithothersattheofficerememberthatprofanity（亵渎的言语）offends（冒犯）somepeople.Alsoavoidinnuendos（暗讽）orjokesattheexpenseof（以…为代价）otherpeople.-19-•Passcoworker•How？•Why？•Morning•How？•Why？•Language•How？•Why？-20-216Don'tconsistentlyinterruptpeople226Don‘tconsistently(坚持不懈的)interrupt（打断）people.Why?Doingsowillsuggestthatyourtimeoropinionismoreimportantthantheirs.How?Ifyourco-workerisonthephonebutyouneedtoaskaquestion,don‘tlinger（拖延）.Tap（敲击）themontheshoulderandwhisper（耳语）thatyouneedthemforaminute(orleaveaquicknoteinfrontofthem)andaskthemtocallorseeyouwhentheyaredone.Ifyourco-workerishavingaworkrelatedconversationdon'tinterrupt-justwaitforthemtofinishoraskthemtoseeyouwhentheyarethrough.•Why?•How?•Onthephone?•Work-relatedconversation?-23-247Besensitivetoothers’needforprivacy25Don’treadsomeoneelse’sfaxes,emails,mailorcomputerscreens.Onlysharepersonalthingsatworkthatyouwouldn’tmindreadinginnextweek’snewspaper.Andrememberthatwhenyousendemails,neverwriteanythingthatwouldbeaproblemifforwarded;simplybyvirtueof（因为）thefactthatanyonecanforwardanemail,youneedtobealertto（警惕）thispotential（可能性）.7Besensitive（敏感）toothers’needforprivacy（隐私）How?•1•2•3-26-8Refrainfrom（避免）beingloud-27-8Refrainfrombeingloud•Why•Themostfrequentcomplaint（频繁投诉）madeinofficeisaboutnoisefromotherpeopleintheworkenvironment.•Keepingyourvoicedownshouldbeapriority（优先）inallworkinteractions.-28-Howtomakephonecallsintheoffice?•Avoidmakingpersonalcallsatyourworkstation.•Usevibratingfeature（震动功能）ifyouneedtoleaveiton.•Ifyouhavereceivedaprivatecallonyourcellphone,walkdowntothecorridor（走廊）ortofindaroomwithadooryoucanshuttotaketherestofthecallifyou’relikelytodisturb（打扰）others.•Avoidspeakinginaloudorbelligerent（易引起争斗的）manner.Aggressive（攻击性）orincreasinglyloudvocalizations（言辞）upsetpeopleandeventhosewhoarenotthetargetoftheaggressionwillbeleftwithasenseofuneaseanddiscomfort.-29-Howtolowerdownmusicandtalksintheoffice?•Ifyoulistentoaradioorstreammusic,keepitloworwearaheadset.•Beespeciallyquietinareaswherecoworkersareonbusinesscallsorinconversationswithothercoworkers.•Beconsiderate（替人着想的）aroundmeetingrooms,evenifyou'renotsurewhetherornotameetingisinprogress–alwaysassumethereisoneandbeonthesafeside.-30-•Whatisthemostfrequentcomplaint?人们在办公室经常投诉什么•How？•Phone？•Radioormusic？•BusinessTalks?•Aroundmeetingroom？-31-9Avoidbeingasourceofodors（味道）-32-9Avoidbeingasourceofodors.•Wh