HP的IT系统运维管理流程构建方法

1HPConsultingConfidentialHPITITHPITServiceManagementITSMIT1.0ITIT1.2HPConsultingConfidential2.2.02.11.2.3.ITSMITSM4.HP2.2ITIL3HPConsultingConfidential80/2080%-----ITIL---4HPConsultingConfidential-5HPConsultingConfidential6HPConsultingConfidentialITILITILITILITILITILHP7HPConsultingConfidentialITIL8HPConsultingConfidential2.3HP1.ITIT2.IT3.4.9HPConsultingConfidential5.ITMS-WordMS-ExcelVisioABC-flowchart10HPConsultingConfidential80/202.411HPConsultingConfidential,””..IT””,.,,.,..IT,.100:200:300:400:500:====12HPConsultingConfidential13HPConsultingConfidential((200.1200.2200.3200.4200.7200.5200.6200.814HPConsultingConfidential200.9200.4200.7200.5200.8((15HPConsultingConfidential200.1200.3200.4200.10200.7200.5200.6200.8YesNo16HPConsultingConfidential200.9200.4200.7200.5200.8(((17HPConsultingConfidential400.7300.2300.1300.3300.4300.2300.5300.8300.9300.11300.10Yes400.2Yes300.7300.7300.6No18HPConsultingConfidential400.3400.4400.5400.6100.3400.1400.2400.8400.7100.3100.3400.119HPConsultingConfidential100.1100.4100.5(400.4400.4200.?100.2100.320HPConsultingConfidential(SLM)500.2500.1500.3500.7500.8500.4500.5500.621HPConsultingConfidentialITILIT#101#102SLAIT#103IT,#104,IT#105#10622HPConsultingConfidential#107(80%)#108#109#110.#111IT,,#112IT#113,,#114#115IT,23HPConsultingConfidential#116#117IT#118#119#120(HP-UX,NT,Windows95,etc.)#121#122#123IT#124#12524HPConsultingConfidential#126#127#201ITILIT#202IT#203IT#204#205#206#207#20825HPConsultingConfidential#209IT#210#301CIOIT#302#303#304#305IT#30626HPConsultingConfidential#307IT#308#401ITIT#402ITIT#403#404ITCI#405IT#40627HPConsultingConfidential#407IT#408#409IT#410#411ITIT#412#413ITIT#414#415IT#41628HPConsultingConfidential#417#418#419#420#421#422#423#424#425#42629HPConsultingConfidential#42730HPConsultingConfidential#500IT#501IT#502IT,,.#503#504,#505().#506,,#507,IT31HPConsultingConfidential#508,IT#509IT#51032HPConsultingConfidential:--------:-33HPConsultingConfidential-workarounds--------IT--IT--RIT--34HPConsultingConfidential---IT----------35HPConsultingConfidential---36HPConsultingConfidential-IT---------------/-IT-IT-IT37HPConsultingConfidential-IT-IT-IT-IT-ITIT--IT-IT--38HPConsultingConfidential/ITITITITIT