IP电话：+思科案例分析(Chinese)

1©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X2©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X3©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_XIP–CiscoITIPPRD-1804©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_XCisco5©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_XCiscoIPSydney(CM3.0)SanJose,CAAmsterdam*AdelaideNewDelhiBryanstonLisbonGlandLondonCityStockleyPark*LuxembourgAucklandWellington*BarcelonaAthensRiyadhIstanbulBerlin,Mannheim,Munich,Stuttgart,(NorthSydney,Chatswood)MelbournePerthParisTorontoNewYork,NYHowell,NYRTP,NCBrisbaneHongKongDallasMetroDallasSalesMontgomery,ALCarmel,INBrussels,MarcelThiryBrussels,(Antares,Pegasus)*Tulsa,OKRogers,OKBoise,IDMetairie,LABatonRouge,LAAkasaka,Fukuoka,NagoyaMadridAnchorage,AKCoSprings,COChicago,ILBloomington,MNGlenAllen,VAJacksonville,FLCopenhagenOslo,GöteborgHelsinkiBangkokAsiaPac1,725IPAmericas6,120IPCorporate20,658IPEMEA3,047IP:36,700+IP15127!TokoyBeijingSingaporeIPIPTEBCCustomerConcernmatrixCisco–200246©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X7©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X:•1:•2:•3:•4:•5:8©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_XSanJose•1SanJose•20,000•55••22EPNPBXs10,000•500Cat6KCat3500•IPT9©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_XSanJose100%!YTD•55•Cisco’sVoIP20,483,437%•PBX17,000/•$425KPBX•21PBXEPN•10,000Lucent•$2.5M•IPCCUnity100%AVVID!PetalumaScottsValley/SantaCruz10©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X1.IPIT2.IT3.11©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_XCisco“ROI”–LynneeJimenez,IT•••PBX••PBX••PBX••IP•••IP12©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X1:•::JohnChambers•(AVVIDTigerTeam)…()13©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_XAVVIDIPTransportEMEAAsiaPacEMSICM/IPCCTheaterPMAmericasPMAsiaPACAmericasESMNSAWWTACCorporateEMEAGTRCCorporatePMEMEAPMAPACPMEMANIPCCSEEMANCallManagerAVVIDAVVID14©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X1:()•–:“”“”,:,PBX15©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X1:()•(2-18)(2-19)16©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X2:•(1)PBX•–(),•Chamber/17©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X2:CiscoIP?(.)13.6%22.8%31.4%21.9%4.1%6.2%0.0%5.0%10.0%15.0%20.0%25.0%30.0%35.0%HardcopyhandbookWalletcardOnlineUserGuideOnlineIPPhonetutorialHands-ontrainingwiththeroll-outteamHands-ontrainingwiththeroll-outteamplushardcopydocs90%18©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X2:()•–“”-Modem/(,)•(2-11)19©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X3:•LAN/WAN•(LAN,..),,SampleGanttchart•••20©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X4:Day2SupportIPT•••()•FAQ21©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_XAVVID•CDRs•&•••--&••eMail•ePageWEB•&•••EMAN22©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X5:••:••(5-14)23©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X:UnityUnityOutlookOutlookExchangeExchangePersonalPersonalAssistantAssistantSoftphoneSoftphoneIPContactIPContactCenterCenterCiscoCiscoConferenceConferenceConnectionConnectionIPIP--IVRIVRCiscoCiscoActiveDirectoryActiveDirectoryAironetAironetWirelessWirelessCallManagerCallManager24©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X“…––IP”MannyRivelo,SVPWW25©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X262626©2002,CiscoSystems,Inc.Allrightsreserved.SessionNumberPresentation_ID©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_XSanJose28©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X29©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X:IPCC30©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X:PersonalAssistant()31©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X32©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X•–UPSGenerator.NOCs(NetworkOperationCenters)UPSGenerator33©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X•:–LAN–“”NT/Win2000–•34©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X•..••PBX,35©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X•CallManager•LAN•CallManager36©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_XCISCO()IP…37©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_XCiscoIPCisco100%IP38©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_XPRC–??39©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X–CMCMBeijingCMRebuild$45,000$0SiteCoreEquipment$35,000$84,000CircuitCosts$17,000$17,000Engineering(internal)$33,600$39,900UserEquipment$36,000$36,000$166,600$176,900CM,$10,00040©2002,CiscoSystems,Inc.Allrightsreserved.PRD-1805447_06_2002_X–(PBX)CMCMPBXContracts$44,000$0$0Engineering(internal)$20,000$10,000$30,000$64,000$10,000$30