主要以彰显与标示图书馆的电子资讯资源的馆藏

TheAssessmentandMeasurementofMetricsonElectronicInformationResourcesforLibrariesYa-ningChenComputingCentre,AcademiaSinica20Oct.2005Outline•Datagatheringofelectronicinformationresources•Dimensionforanalysisandevaluation•Methodsofassessmentandmeasurement–OutputAssessment–PerformanceMeasures–ServiceQuality–OutcomesAssessment–Miscellaneous:UserBehavior•ConclusionsandsuggestionsDataGathering•Strand1–BasicdataforlibrariesNISOZ39.7:2004,ISO–2789:2003,CNS-13151•Strand2–HarmonyofVendor’sdataCOUNTER•Strand3–AFrameworkforallpartiesICOLCNISOZ39.7:20041•主要以彰顯與標示圖書館的電子資訊資源的館藏、設備、經費、人員配置、使用者及使用情形。主要類別與項目有1.CollectionEjournals(含periodicals,nerwspapers,andserials)種數CDROMComputerFilesDatabasesDigitaldocumentseBooksFreeInternetResourcesOtherdigitaldocuments,etal.NISOZ39.7:200422.WorkstationsAvailableworkstationsAvailableInternetworkstations3.FinanceCapitalexpendituresOperatingexpendituresbytypeofexpenditureOperatingincomebysourceCapitalrevenueNISOZ39.7:20043OperatingexpendituresAudiovisualmaterialsBibliographicutilities,networksandconsortiaComputerhardware,software,suppliesandmaintenanceEjournalsDocumentdelivery/InterlibraryloanElectronicaccessElectronicmaterialsEmployeesbenefitFurnishingandequipmentPreservationProfessionalstaffsalariesandwagesStudentassistantsalariesandwagesSupportstaffsalariesandwagesNISOZ39.7:20044OperatingincomebysourceFederalgovernmentLocalgovernmentOthersourcesStategovernmentNISOZ39.7:200454.ServicesGateCount→VisitsCounterHoursOpen→AvailableTimeInformationRequests:includingVirtualReferenceTransactionsLibraryEvents/Program→eLearningLoansandDocumentDeliveryUseElectronicCollectionInternetAccessNo.ofPublicAccessWorkstationUsersUserOrientationandTrainingAttendanceatUserTrainingFormaluserInformationTechnologyTraining-eLearningInformationServicestoGroupsPoint-of-UseInformationTechnologyTrainingUserTrainingNISOZ39.7:200465.PrimaryTargetPopulationAcademicLibraryNetworkandCooperativeTargetPopulationPublicLibrarySchoolLibrarySpecialLibraryStateLibraryAgency6.HumanResourcesCertifiedLibraryMediaSpecialistContributedServiceStaffOtherStaffProfessionalStaffQualifiedSpecialStaffStaffTrainingStaffHoursofTrainingNo.ofStaffTrainedStudentAssistantsVolunteersCNS-13151•請詳–林呈潢主持（民93年）。圖書館統計標準與電子圖書館服務使用評量（初版）。臺北市：國家圖書館。–林呈潢、王麗蕉（民93年）。電子圖書館統計標準發展之探討。在21世紀數位圖書館發展趨勢（頁351-370）。臺北市：文華。COUNTER1•LaunchedinMarch2002,COUNTER(CountingOnlineUsageofNetworkedElectronicResources)isaninternationalinitiativedesignedtoservelibrarians,publishersandintermediariesbyfacilitatingtherecordingandexchangeofonlineusagestatistics.•COUNTERhassetouttoachievethis,thatis,theuseoftheseonlineinformationresourcesshouldbemeasuredinamoreconsistentway.COUNTER2•CodeofPracticeforJournalsandDatabases•CodeofPracticeforBooksandReferenceWorksCodeofPracticeforJournalsandDatabases:2005•JournalReport1:No.ofSuccessfulFull-textArticleRequestsbyMonthandJournal•JournalReport2:TurnawaysbyMonthandJournal•JournalReport3:No.ofSuccessfualItemRequestsandTurnawaysbyMonth,JournalandPage-Type•JournalReport4:TotalSearchesRunbyMonthandService•DatabaseReport1:TotalSearchesandSessionsbyMonthandDatabase•DatabaseReport2:TurnawaysbyMonthandDatabase•DatabaseReport3:TotalSearchesandSessionsbyMonthandServiceCompliantVendors•:2005•BookReport1:No.ofSuccessfulTitleRequestsbyMonthandTitle•BookReport2:No.ofSuccessfulSectionRequestsbyMonthandTitle•BookReport3:TurnawaysbyMonthandTitle•BookReport4:TotalSearchesandSessionsbyMonthandTitle•BookReport5:TotalSearchesandSessionsbyMonthandService•BookReport6:No.ofSuccessfulItemRequestsandTurnwaysbyMonth,TitleandPage-Type•BookReport7:NumberofSuccessfulPrintRequestsbyMonthandTitleICOLC1•Min.Requirements–DataElements•No.ofSessions(logins)•No.ofQueries(searches)•No.MenuSelections•No.ofFull-ContentUnits–JournalArticles–byjournaltitlewithISSNandTitle–E-Books–bybooktitlewithISBNandTitle–ReferenceMaterials–bycontentunit(e.gdictionarydefinitions,encyclopediaarticles,biographies,etc.–Non-textualresources–byfiletypes(e.g.image,audio,video,etc.)ICOLC2–Subdivision•Byeachspecificdatabaseoftheprovider•ByeachsetofInstitutionalIPaddressesorotherspecialdataelement(e.g.accountno.)•Byoverallconsortium,aggregatedattheconsortiumlevel•Bytimeperiod,withamonthastheprimarycoverageunit,aggregatedannualasappropriate.•PrivacyandUserConfidentiality•InstitutionalorConsortiaConfidentiality•Access•Delivery•ReportFormatsDimensionforanalysisandevaluation•Cost•UserSatisfaction•PerformanceIndicators•OutcomeandImpactMethodsofassessmentandmeasurement•OutputAssessmentCostofPerUse,館藏資源/服務與諮詢/使用者/使用情形/經費&預算•PerformanceMeasures•ServiceQualityLibQUAL+,BalancedScorecard,BestPractices,Benchmarking•OutcomesAssessment•Miscellaneous:UserBehaviorsandRequirements,CollectionDevelopmentOutputAssessment1•CostofPerUse–FormulaTotalCost÷No.ofuseORNo.ofuse÷TotalCost–CaseStudy•JournalofCostPerUseStatisticsUniversityofWisconsin-MadisonLibraries–1998-1999