Unit-3-How-Important-Are-You!

Unit3MayIhelpyou?ReadingandWritingHowImportantAreYou?LearningAims1.Understandthemeaningsoftheusefulwordsandexpressionsinthetext,andbeabletousethemindoingexercises.2.Knowtheimportantroleofaserver.StepOneLead-inNationalDayiscoming.FormanyChinese,it'sagoodchanceforthemtovisitsomefamousscenicspots.Whetherwilltheystayathotelsandhavemealsatrestaurants?Doyouthinktheserversplayimportantrolesinthesehotelsandrestaurants?Prevision--Keyexpressionsbevitaltotendtodosth.avoiddoingsth.expecttodosth.inadditionrelyupon/onsb.todosth.promoteone’sbusinesstreat…as…makesuregivesb.fullattentioninshortreacttogiveawaygetintothehabitoflookoutfor对…及其重要倾向于做某事避免做某事期待去做某事另外依靠某人做某事推进某人的业务把…当成…确保充分地关注某人简而言之对…作出反应泄露养成…的习惯留心寻觅StepTwoReading1.SkimmingSkimthetextandfindoutwho“You”areandwhatkindofindustry“You”workin.Youarea_______whoworkin_______industry.serverservice2.FastreadingListentothetextandfindoutwhatisthemainideaofthefirsttwoparagraphs.a.“You”playanimportantroleinthesuccessofabusiness.b.“You”shouldworkhardtorunasuccessfulbusiness.c.Dealingwithcustomersisonlypartof“your”job.3.DetailedreadingReadthetextparagraphbyparagraphandanswerthefollowingquestions.ParagraphOneWhatkindofshopwillyoutendtogobackto?ThoseshopswhereIreceivefriendly,efficientservice.ParagraphTwoWhatreasonswhy“you”aresoimportantarementionedinParagraph2?Whatisthemajorpartof“your”job?Four.It'syouthecustomersseeandtalkto,it'syoutheyexcepttoservethemefficientlyandpolitely,andit'sDealingwithcustomersParagraphThreeHowtomakeeachcustomerfeelimportant?Givetwoexamples.(1)Givethecustomeryourfullattention(2)LookatthecustomerineyeParagraphFourIfyouaretoreacttoyourcustomerswell,youneedto“readthesigns”.Whatdoes“signs”referto?Whathabitshouldyoudevelop?Itmeansthatpeoplegiveawayalotaboutwhattheyarethinkinginthewaytheylookandbehave.Lookingoutforthesesignsandreactingaccordingly.StepThreePostreading1.Lookatthepicturesbelowandreadthe“signs”thecustomersgive.①Themanis_____________________________________.Whatshouldthewaiterdo?inahurrySuggesthimsomefoodsthatcanbeservedinashorttime.②Thewomanthinks_______________________________.Whatshouldthewaiterdo?thedishesaretooexpensiveSuggesthersomenicemealsthatarenottooexpensive.gaveawayinadditioncontactObviouslyreceiveInshortdealswithtreat2.clearanceregular-pricedmerchandisecouponspecialpromotionsale4.Lookatsomecustomers’shoppingcartsandup-sellanotherproducttoeachofthem.Besureyourofferisrelevanttowhatthey’vebought.Picture1Picture2Picture34.Readtheconversationandfinishtheordersheetbelow.Waiter:WelcometoRiversideCafé!Doyouhaveareservation?Customer:Yes.MynameisPeterGreen.Waiter:Ah,yes,hereyouare.Rightthiswayplease.Hereisthemenu.I’llreturninamomenttotakeyourorder.Waiter:Areyoureadytoorder,sir?Customer:Yes,please.I’dlikeabakedfishasthemaindish.Waiter:OK,whatwouldyoulikeforstarter?Customer:Eh,it’sdifficulttodecidewhattoeat.Doyouhaveanyrecommendation?Waiter:Irecommendthehome-madechowder.It’sverytastybecausewehaveourownspecialrecipe.Customer:OK,I’llhavethehome-madechowder.Waiter:Whichsizewouldyouprefer,cuporbowl?Customer:Acupisfine.Waiter:Whatwouldyoulikefordessert?Customer:I’lltakethesourcreamcheesecake.Waiter:Wouldyoucareforsomethingtodrink?Customer:I’lltakeafreshorangejuicewithmymealandacupofblankcoffeewiththedessert.AndalsoI’dliketohavearoastchickensandwichesfortake-out.Waiter:Verygood,sir.Enjoyyourmeal.Customer:Thanksalot.RiversideCafeTable:No.10StarterTax(15%):$Tip(20%):$Total:$PaymentInformation:□cash□Visa□MastercardSignature:Date:MainDishDessertDrinkTake-out/DeliveryHomework:ReadtheconversationonPage44,andthenmakesimilarconversationsaccordingtothethreesituationsinEx.Two.