有效率的面谈技巧

EffectiveInterviewingSkills有效率的面談技巧1Whatispersonalselection人員篩選是什么?PersonalSelectionisanexerciseinthreedimension&time人員篩選是一個有關3個時間段的動作●PresentBymanagingtheinterviewwell現在把面談做得既好又有效●PastYoulearnenoughaboutthejobapplicant’seducationandexperience過去了解應聘者的過去經驗及學歷背景●FutureTopredictthechancesfortheapplicant’ssuccess未來預估應聘者未來的成功2AnoverviewoftheHiringProcess招募的流程System(系統)Activities(行動)developingtherecruitingrequirement幵展招募的需求Decidingtheresourceofrecruitment決定招募的資源RejectiontestassessmentsandShortlist(拒絕、測試、評估及決定淘汰者)Interviewingselectingplacementofsuccessfulincumbent(面談、篩選、適合的人選)ManpowerPlanning人力計划Recruitment-InternalExternal招募：內徵/外徵ApplicantEvaluating評估應徵者Employmentplacement雇用適合的人選3Whatisthemainobjectiveofinterview?面談的宗旨●Togetsufficientinformationfromtheapplicanttobeabletoaccuratelypredictfuturejobperformance從應聘者身上得到足夠的資源來預測他未來的工作表現.●Givingeachapplicantarealisticpictureofthejobforwhichshe/heisapplying提供應聘者有關應徵職位的實際狀況.●Leavingeachapplicantwiththefeelingthatshe/hehasbeengivinganequalopportunitytopresentherself/himself讓應聘者留下一個公平競爭的印象.●creatingamongapplicantsagoodimageoftheorganizationandastrongdesiretotakehisjob保持應聘者對公司的良好形象，使他有欲望進入我們公司.4Whataretheadvantagesofanemployment/selectioninterview？篩選、面談的好處是什么？●●●5Limitation局限性●●●●●6Planingandpreparingfortheinterview計划及准備面談(I).Beforetheinterview面談前(II).Openingtheinterview開始面談(III).Duringtheinterview面談中(IV).Closingtheinterview面談結束7Beforetheinterview(面談前)JobDescription(職務說明)Makesureyouronepageincludes確定在一頁里有以下內容;●Basicnecessaryskillsincluding“soft”skillslikeabilitytocommunicateclearly基本技能包括溝通能力●Clearpictureofdeadlines,reportsrequired,hoursworkedetc清楚的描述工作時間,所准備的報表,完成日期及其他.●Nametitles&personal(aboveandbelow)thejobholderwillinteractwith...上屬与下屬的名字及職位，應徵者需溝通的對象.●Salaryandbenefit薪資及福利.8CreatingAJobprofileFromaJobdescriptionJob-profile:QualityControlSupervisor工作簡介品管課長PositionJobDescriptionProfile職位職務說明概況●●●●9Wheretofindgoodcandidates(哪里找到適合的人選)●●●●●10Resumes-readingBetweentheLines(履歷表)1.AResumeistheJobcandidate’sadvertisement履歷表是應徵者個人廣告.2.Don’tassumearesumeisfactual別指望履歷表是完全符合事實.3.Expecttwokindsofresumes:chronological&functional兩种理想的履歷表:按時間順序&按工作种類4.Lookforcandidatewhois:應徵者具備以下:●Interested廣泛的興趣●Organized組織能力●Comfortableincommunicating溝通技巧●TeamPlayer團隊精神●Ambitious事業心●Ethical&Loyal誠實●Detail-Oriented細心●Serious認真●Knowledgeableaboutjobpursue工作能力(Youwon’tfindcandidateshavingalltheaboveattributes,butithelpstokeepscore)你不能尋找完全具備上述特征的人,只供參考11Resumes-readingBetweentheLines(履歷表)5.Alsolookfor(同時參考)●Tangibleaccomplishmentsinpreviousemployment以往工作成果●Tangibleaccomplishmentsthatcanhelpyourcompanygroworbecomemoreprofitable以往工作成果對你的公司之用處6.NoteThefollowingWhenEvaluatingResumes評估履歷時注意以下●Resumesemphasizingeducation(appropriateforrecentgraduates)強調學歷適合應屆畢業生12Resumes-readingBetweentheLines(履歷表)●looklistsofmemberships(sometimesacover-up)●Lookforstraightandpositivecareerpath正面向上的職業途徑●Longongeneralitiesandshortonspecifics(bewary)長處和不足●Startattheend有始有終●Separateactualworkexperiencefromsuperfluousinformation從眾多的信息中識別實際的工作經驗●Ask:wastheresumewrittenwithcare?Proof-readcarefully?Anyvaguelanguage?自問:這份履歷是認真寫的嗎?仔細校對過嗎?有含糊的語言嗎?13EvaluatingResumes(評估履歷表)Bealerttothefollowingredflags:警惕以下:●Leftpreviousjobwithoutadequatenotice沒有依照前任公司的离職時間提出離職●Can’tIsolatespecificworkachievements不能很明確的提供工作績效●Failstobecourteoustoyourofficestaff沒有禮貌●Lateformorethanoneinterview經常遲到●Didn’tlearnmuchaboutpreviousemployer’sbusiness不熟悉前任公司的經營●Noverifiablereferences14EvaluatingResumes(評估履歷表)●Independentlywealthily,unlessupfortopjob注重薪水的高低●Revealsconfidentialinformationaboutformeremployer泄露前任公司的机密●Lacksenthusiasm對工作缺乏的熱忱●Angryaboutprioremployment對前公司有報怨●Didn’tfindoutmuchaboutyourcompany對你的公司不感興趣15Theinterviewprocess(面談過程)A.Openingtheinterview(開始面談)Firstmakesureyouidentifyyourselfbynameandtitle.介紹自己的名字、職位及面談原因.(a).Buildrapport建立親和力(b).Conveyopenness開放式傳達(c).Importanceoffirstimpression第一印象的重要性16Theinterviewprocess(面談過程)(d).Startbydiscussingtopicsfamiliartotheapplicant開始講述應徵者最熟悉的問題(e).Explanationofnotestaking解釋做筆記的作用(f).physicalsetting座位的擺置17Theinterviewprocess(面談過程)B.Duringtheinterview(面談中)Findoutthefollowing(尋找以下信息)1.workexperience工作經驗2.Academicbackground學歷背景3.Careergoals事業目標4.Job-relevantoutsideinterestsandactivities工作以外的興趣及活動5.Assets長處6.Developmentalneeds未來發展18Theinterviewprocess(面談過程)C.EncouragedIntervieweetotalk鼓勵應徵者多講●Thetenseapplicant緊張的應徵者●Theovertalkativeapplicant喋喋不休●Interviewershouldonlyspeak30%ofthetimeorless面談者在面談過程中只需講30%或更少的話●Avoiddisapprovinglywithapplicant盡量避免与應徵者有不同的看法●Sincerecompliments真誠的贊美19Theinterviewprocess(面談過程)(D).Askingmeaningforquestion詢問有意義的話題(E).Preparingpreliminaryquestions准備面試的問題●Directivequestions--yesorno直接問題●In-directivequestions間接問題20MorespecificQuestiontechniques(較特殊的技朮問題)Compare/contrastquestion(比較/相對問題)Purpose(目的):Toassistyouinevaluatingtheapplicant‘sabilitytoassesspreviewexperience,interestsetc。協助評估應徵者的能力、以往工作經驗及興趣等。Approach(方法):Selecttwotopicswhichcanbemeaningfullycomparedandaskapplicanttocompareandcontrastthem。選擇有意義的兩個主題來作比較或相對應。Example(舉例):HowwouldyoucompareyourjobasafinancialofficeratDELLwithyourjobasAcc