复杂项目环境下的领导技巧（英文PDF 30）

1LeadershipSkillsInComplexProjectEnvironmentsTheConcept,ToolsandTechniquesforManagingMultidisciplinaryWorkTeamsHansJ.Thamhain,PhD,PMPPresentedatProjectWorld--BostonMay2001TableofContent1.Criticalissuesofteamleadership2.Organizingandmotivatingprojectteams3.Leadingself-directedteams4.BuildinghighperformingprojectteamsSpeakerBiography.Dr.HansJ.Thamhain,ProfessorofManagementatBentleyCollegeinWaltham,MassachusettsHeiswellknownfortheirresearchandwritingsinprojectmanagement.Heisafrequentspeakersatmajorconferencesandconsultinallphasesofprojectmanagement.Dr.ThamhainisacertifiedProjectManagementProfessional,PMP.2Section1CriticalIssuesofTeamLeadershipComplexProjects:WhatisDifferent?®Complexsolutions®Changingandevolvingprocesses®Contingencies,risks,problems,conflict®Innovationandcreativity®Complexorganizationalinterfaces&interactions®Difficultmeasurabilityandcontrol®Highlyskilledworkforce®Needforsophisticatedpeopleskills3LeadershipImpactAsorganizationsbecomeflatter,leaner,moreagileandself-directed,projectleadersmustmanagewithlittleornoformalauthority®Authoritymustbeearned®Leadershipeffectivenessinvolvesmanycomponents(empowerment,commitment...)®R&Dperformanceisteam-centered®Teamleader’sroleisfacilitator&cheerleaderTraitsofaHigh-PerformingProjectTeamMinimalRelianceonProceduresHighNeedforAchievementsQualityOrientedEffectiveCross-FunctionalInterfaces&AlliancesEffectiveCommunicationsCommittedEnjoyWorkHighMorale&TeamSpiritChangeOrientedSelf-DirectedConflictManagementHighResponseRateMembershipSelf-DevelopmentInnovativeBehaviorRisk-SharingTheEffectiveTeam4PeopleProcessToolsInfluencesofProjectPerformanceSection2OrganizingandMotivatingProjectTeams5WhatisYourRoleasaProjectTeamLeader?RoleofProjectLeadernFacilitatornCoalition/teambuildernProblemsolvernConflictmanagernTopadministratornDirectionandleadershipnLinktouppermanagementandcustomernCheerleader==Tobeeffectiveprojectleadermusthavemutualtrust,respectandcredibility!6WhattheTeamexpectsfromtheLeader1.2.3.4.5.6.Take2Minutes“CriticalThinking”WhattheLeaderexpectsfromtheTeamMembers1.2.3.4.5.6.Take2Minutes“CriticalThinking”7WhattheTeamExpectsFromtheLeaderlCleardirectionandleadershiplClearexpectations/objectiveslAutonomyandfreedomlAssistinproblemsolvinglFacilitateaqualityworkenvironmentlCreatestimulatingenvironmentlEncourageaccomplishmentslProvidevisibilityandrecognitionlResistchangeandexternalpressureslDealwithconflictandpowerstruggleslProvidestableworkenvironmentWhattheLeaderExpectsfromtheTeamMemberslProjectownershipandcommitmentlSharedleadershiplCooperation,teamspirit,sharedvalueslWillingnesstotakeandshareriskslInnovative,creativebehaviorlEffectivecommunicationandinterfacinglOrganizetasksandteamassignmentslJobskillsandself-developmentlCapacityforconflictresolutionlChangeorientationlAccountability;self-directionandself-controllInformationprocessing,groupdecisionmakinglContinuousefforttowardworkprocessimprovements8TraitsofaWinningProjectTeamMinimalRelianceonProceduresHighNeedforAchievementsQualityOrientedEffectiveCross-FunctionalInterfaces&AlliancesEffectiveCommunicationsCommittedEnjoyWorkHighMorale&TeamSpiritChangeOrientedSelf-DirectedConflictManagementHighResponseRateMembershipSelf-DevelopmentInnovativeBehaviorRisk-SharingTheEffectiveTeamCharacteristicsofaTeamTeammembershave...l1.Commongoal,purposel2.Senseofbelonging(identification)l3.Shareddependenciesl4.Sharedattitudes,norms,values9WhyisPowerandInfluencesoImportant?Take2Minutes“CriticalThinking”WhyisPowerandInfluencesoImportant?Necessaryto…..®Motivate,inspire,getbuy-in®Buildandrefuelscredibility&respect®Unifyteams®Buildcross-functionallinkages®Resolveconflict®Managechange®Recognizeaccomplishments®Obtain&maintaincommitment®Stimulateinnovativebehavior®DirectandleadHowdoyougetorganizationalpower&influence?10TeamLeadershipEffectivenessLeader’sAbilities&PersonalitiesOrganization’sAbilities&StructuresPowerInfluenceLeadershipEffective-ness•Projectsupport/direction•Personality•Workenvironment•Careerdevelopment•Rewards(tangible)•Jobsecurity•Workchallenge•Accomplishments•Comfort&stabilityLeadershipEffectivenessWorkChallengeOrgEnvironmentRewardsRisks&AnxietiesImagesActualWhatdoYouneedtobeeffectiveasaTeamLeader?InfluenceHowmuchInfluencedoYouneed?BaseLittleSomeMuchAuthorityAbilitytoRewardAbilitytoPunishExperience,Knowledge,SkillsCharisma,Friendship,EmpathyMuch(Earned)MuchLittle……….SomeMuchMuch11MeasuringTeamPerformanceAsimpleModelWork/OrganizationEnvironmentTeamCharacteristicsTeamPerformanceProjectPerformanceLeadershipStyleHowdoYoubuildYourBasesofInfluence?InfluenceBaseCategoryElementsAuthorityRewardPunishmentExperienceReferentPower12Howdoyou“earn”Authority?HowdoyoubuildCredibility,TrustandRespect?Take2Minutes“CriticalThinking”CriteriaforEffectiveTeamLeadershipDirect:hProfessionallystimulating,challengingworkenvironmenthRecognition,accomplishmentshMinimalconflict,anxieties,problemshClearobjectives&directionsIndirect:8Effectivecommunications8Jobskills8Mgmtinvolvement&support8Stableworkenvironment13DealingwithConflict®Conflictcanbebeneficial:®Co