管理咨询项目知识整合机制研究

中南民族大学硕士学位论文管理咨询项目知识整合机制研究姓名：蒋文明申请学位级别：硕士专业：企业管理指导教师：郑双怡20090501I++SzulanskiNonaka&Takeuchi+6286AIIAbstractWiththeincreasingdegreeofthemarketcompetitionandspecialization,knowledge,astheonlysourceofcorecompetitivenessofenterprises,getshighlyconcernfromthecommontheoreticalcircleandthebusinesscommunity.Themodernenterprisesalwaysseekallkindsofwaystoobtainsomeknowledge,inordertokeeponcompetitive.Managementconsultingisatypicalone,thatis,thepopularideaof“external-brain.Themanagementconsultingisakindofintellectualactivitybyintegratingthemanagementmethodsmanagementtechnologyandmanagementexperience.Theresourceofthemanagementconsultingisknowledgeandtheproducts;itsessenceisaprocessofknowledge-transferandknowledge-internalize,whichmeansknowledgeintegration.Researchbynowonknowledgeintegrationofmanagementconsultingserviceisattheprimarystage,therehaslittleresearchinvolvethisarea.Atpresentthisdomaindisplaystwokindofresearchtendency:OneisenterprisemanagementstudyinmacroscopicLevel;anotherisknowledgecreativitystudyinmicroscopiclevel,butneitherofthesetwotheoriescanreflectthecharactersofmodernmanagementconsultingactivityaccurately.WhichneedtoberesearchedmoredeeperandsystematicallyInthispaper,Iwilltaketheprojectformofmanagementconsultingactivityasanentrypoint,andcombinethefour-dimensionalmodelTheoryandPractice,macroscopicandmicroscopic.Onthebasisoftheexistingresearchandcombiningwiththecharacteristicsofmanagementconsultingprojects,Iwillstudytheinternalmechanismofthemanagementconsultingprojectfromexistingknowledgetonewdiscovery.Specifically,therehavefourparts:Relatedtheoreticalstudy,researchonthecharacteristicsofprocessofmanagementconsultingproject,researchonknowledgeintegrationmechanismsandappliedresearch.Firstly,bystudyingthedefinitionofknowledgeaswellastheclassification,Iwillgetaclassificationaboutknowledgeexistsinthemanagementconsultingprojects.ApplytothePolanyi'stheoryofclassification;theknowledgemanagementconsultingprojectcanbedividedintoexplicitknowledgeandtacitknowledge.Secondly,clearingtheconfusionofthecurrenttheoreticalknowledgeaboutknowledge-transferandknowledge-integration,inthispaper,knowledgetransferispartoftheprocessofknowledgeintegration,theyarecontainingrelation.Then,bystudyingonexistingtheoreticalresults,particularly,thebestpracticetransfertheoryofSzulanskiandNonaka&Takeuchis'modelonscenarioanalysis,whichhelpmetobuildacleardirectionforfurtherresearch,thatisaPatternofprocessandscenarioanalysis,whichcombinethetwoanglesofmacroscopicandmicroscopic.Then,onthebaseofcasestudies,IwilldividethemanagementconsultingprojectsintoIIIfourstages:theplanningstage,thestart-upstage,implementationstageandintegrationstage.Then,Iwillanalysisthecharacteristicsandmaincontentofthefourstages.ByanalyzingthemutualrelationsoftheManagementconsultingprojectsceneelements(thesourceofknowledge,receiverofknowledge,knowledgeandadjustmentvariables),buildaknowledgescenariosdimensionsaboutknowledgemanagementconsultingproject,andmadeamanagementconsultingprojectsconceptualmodelofknowledgeintegration,whichcanbeafoundationofmechanismforfurtherstudy.Furthermore,throughinterviewingwithalotofpeople(forprojectstaff),combinedwiththeresultsofpreviouscasestudies,Isummary6keyfactorsofmanagementconsultingprojects:thelevelofscientificdecision-making,organizationintentionsandindividualintentions,interestamongtheprojectmembers,unexpectedincidents,theextentofknowledgesharingandthedegreeofcooperation.Thispaperdefinestheinternalmechanismsofsixkeyfactorsasthedecision-makingmechanism,thedrivingmechanism,therestrictionmechanism,thecommunicationmechanism,thesharingmechanismandthecoordinationmechanisms,Furthermore,makeadeeperresearchbycombiningwiththescenedimensionsandconceptualmodel.Finally,byEmpiricalstudyontheprojectofcompany,whichcanbeagoodsupportfortheintegrationmechanismproposedinthispaper.KeywordsManagementconsultingprojectsKnowledgetransferKnowledgeintegrationCharacteristicsofprocessScenarioanalysis1______2117761911901990GaryHamel..Prahaladhecorecompetenceofcorporation//1.11.1Hamel&Prahalad(1990,1994)Coyne(1997),,.(2000),.Henderson&Cockburn(1994)()().(1999).CoyneHall&Clifford(2001),,./(1999),,,.[J].,2002,(03)2.Woodruff1999.2002./(2000).2003.2004.OECDGNP50%Grant,2004(Polanyi)1958Nonaka&TakeuchiSECI19901995Iansiti,M.,ClarkK.B.Integrationanddynamiccapability:EvidencefromdevelopmentinautomobilesandMainframecomputers[J].IndustrialandCorporate,1994,(03):557-605Thomas,H.Davenport&LaurencePrusak.WorkingKnowledge[M].HarvardBusinessSchoolPress,1998:56-97319871996200020042001TerryCookeDavies2002LechlerT.1998YIN1994(experiment)(survey)(archivalanalysis)(history)(casestudy)123ITISO9000XITTerryCookeDavies.The“Real”SuccessFactorsonProjects[J].InternationalJournalofProjectManagement,2002,(20):185-190Lechler,T.WhenItComestoProjectManagement,It’sthePeopleThatMatter,TheNatureandRoleofProjectsinthenext20years:ResearchIssuesandProblems[M].CalgaryUniversityofCalgary,1998.[J].,1999,(08):22-2444401.11.1X6X51.21.26180..Webster’sNewWorldDictionaryBeckman1977Sowa1984.[M].:,2006:107Turban1992Wi