01-《翰纬XXXX版培训课程手册》_SSO

CommittoyourITOperationofExcellenceр⎭㘦㓢ؗᚥ㇗⨼૞䈘ᴿ䲆ޢਮ㘦㓢,7㇗⨼ᆜ䲘[1][3]䈮〻㌫ࡇ䈮〻㕙㕙߉䈮〻਽〠䈮〻ཙཙᮠਁ䇱ᵪᶴ䈮〻䈤䈤᰾ITILV3ส⹰䈮〻ITILV3FITILV3Foundaon3APMG/EXINITILV3ޜᔰ䈮৺޵䇝✝䰘䈮〻ITILV3ѝ㓗䈮〻ü㜭࣋⁑ඇITILV3OSAITILV3OperaonalSupport&Analysis4APMG/EXINITILV3ѝ㓗䈮〻ѫ᧘䇔䇱䐟ᖴITILV3PPOITILV3Planning,Protecon&Opmizaon4APMG/EXINITILV3RCVITILV3Release,Control&Validaon4APMG/EXINITILV3SOAITILV3ServiceOfferings&Agreements4APMG/EXINITILV3ѝ㓗䈮〻ü⭏ભઘᵏ⁑ඇITILV3SSITILV3ServiceStrategy3APMG/EXINITILV3ѝ㓗䈮〻⭏ભઘᵏ䈮〻ITILV3SDITILV3ServiceDesign3APMG/EXINITILV3STITILV3ServiceTransion3APMG/EXINITILV3SOITILV3ServiceOperaon3APMG/EXINITILV3CSIITILV3ConnualServiceImprovement3APMG/EXINITILV3儈㓗䈮〻üMALCITILV3MALCITILV3ManagingAcrosstheLifecycle4APMG/EXIN儈㓗䈮〻ITILExpert䇔䇱ITILV2㌫ࡇ䈮〻ITILV2FITILV2Foundaon3APMG/EXIN2010ᒤᡆ2011ᒤ䗷ᵏITILV2SMITILV2ServiceManager13APMG/EXINITILV2IPRCITILV2IPRC5APMG/EXINITILV2IPSRITILV2IPSR5APMG/EXINITILV3Bridgeॷ㓗䈮〻ITILV23FBITILV3FoundaonBridge1APMG/EXINITV2ส⹰䇔䇱ᤱᴹ㘵ॷ㓗㠣V3ส⹰䇔䇱ITILV23MBITILV3ManagerBridge4APMG/EXINV2ServiceManagerॷ㓗ѪITILExpertPolestar⋉ⴈ⑨ᠿPSITSMPoleStarITSMITᴽ࣑㇑⨶⋉ⴈ⑨ᠿ1G2G3䪸ሩITᴽ࣑㇑⨶Ⲵ⋉ⴈ⁑ᤏ⢩㢢䈮〻PSPMPoleStarPM亩ⴞ㇑⨶⋉ⴈ⑨ᠿ1G2G3䪸ሩ亩ⴞ㇑⨶Ⲵ⋉ⴈ⁑ᤏ⢩㢢䈮〻IT亩ⴞ㇑⨶˄ITPM-ITProjectManagement˅PRINCE2FPRINCE2Foundaon3APMG亩ⴞ㇑⨶✝䰘䈮〻PRINCE2PPRINCE2Praconer2APMG亩ⴞ㇑⨶儈㓗䈮〻CMMIIntroducontoCMMIVersion1.23SEIPMPProgrammeandProjectManagement7APMGMSPManagingSuccessfulProgrammes7APMGDSDMAternDSDMAtern3APMG[4]PPSProgrammeandProjectSponsorship3APMGAPMPAPMP3APMGAPMGਈ䶙㇑⨶䇔䇱APMGਈ䶙㇑⨶৏ࡉ䍴Ṭ䇔䇱4APMG䶎䍒࣑㓿⨶䇔䇱䶎䍒࣑㓿⨶Ⲵ䍒࣑㇑⨶䇔䇱ษ䇝4APMGP3OProject,ProgrammerandPorolio2APMG/EXINISO20000ISO20000LAISO20000LeadAuditor4itSMFISO20000ѫԫᇑṨઈ䇔䇱ASLASLFApplicaonServiceLibraryFoundaon3APMG/EXINIT⋫⨶ǃ仾䲙㇑⨶оਸ㿴㇑⨶˄GRC-GovernanceRiskandCompliance˅COBIT4FCOBIT4.1Foundaon3ISACAIT⋫⨶✝䰘䈮〻ISO27001LAISO27001LeadAuditor3DNVTOGAF9TOGAF9.04EXINԱъᷦᶴ✝䰘䈮〻CISACerfiedInformaonSystemAuditor5ISACAISO38500LAISO38500LeadAuditor3ISO13335LAISO13335LeadAuditor4BS25999LABS25999LeadAuditor3CISSPCISSP5ISC2M_O_RM_O_R5APMG䈮〻㌫ࡇ䈮〻㕙߉䈮〻਽〠䈮〻ཙᮠਁ䇱ᵪᶴ䈮〻䈤᰾ICT䈮〻㌫ࡇICTSM䙊䇟ᴽ࣑㇑⨶ส⹰⹄؞2㘠㓜ITCPM䙊䇟亩ⴞ㇑⨶ส⹰⹄؞3㘠㓜ICTBUSSICTъ࣑䴰≲䇶࡛৺䀓ߣᯩṸ䇮䇑2㘠㓜ICTCSICTъ࣑亮䰞ᔿ㩕䬰22㘠㓜ICTETOMสҾETomⲴ໎ᕪ⭥ؑ䘀㩕㇑⨶㘠㓜ICTPCM䙊䇟㹼ъӪઈ㔙᭸㘳Ṩᯩ⌅2㘠㓜ICTTL9000สҾTL9000Ⲵ䙊䇟㇑⨶փ㌫ॆᔪ・оᮤਸ2㘠㓜ICTSIPOCสҾSIPOCⲴ⍱〻䇮䇑оՈॆ1㘠㓜ITᴽ࣑㙼ъษ䇝䈮〻㌫ࡇHISEITᴽ࣑ᐕ〻ᐸ˄HISE˅4㘠㓜HISMITᴽ࣑㓿⨶˄HISM˅4㘠㓜HISOITᴽ࣑ᙫⴁ˄HISO˅4㘠㓜䶒ੁ䠁㶽㹼ъ䈮〻㌫ࡇFGRC䶒ੁ䠁㶽㹼ъ仾䲙㇑᧗о⋫⨶(FGRC)3㘠㓜䶒ੁᮠᦞѝᗳ㇑⨶䈮〻㌫ࡇDCMᮠᦞѝᗳ㇑⨶ᇎ䇝䈮〻(DCM)28.5㘠㓜ITᴽ࣑Ӫ᡽ษޫᐕ〻ITᴽ࣑Ӫ᡽ษޫᐕ〻㘠㓜[5][6]Step1˖ITILV2FoundationITILV2–1.5Step2˖ITILPractitionerITILV2)–3.75/Step3˖Managingthroughthelifecycle–5Step4˖“ITIL”Step1ITILV2FoundationITILV2-1.5Step2˖ITILV2ServiceManagerITILV2-17Step3˖ITILV2toV3ServiceManagerBridgeITILV3-5Step4˖“ITIL”[7]Step1φITILV2FoundationδITILV2ะ⹶䇚䇷ε–1.5ᆜ࠼Step2φITILV3FoundationBridgeCourseδITILV3ะ⹶ॽ㓝䇚䇷ε–0.5ᆜ࠼Step3φᵃࣗ⭕ળઞᵕ⁗ඍӊ亯δঋ亯ε䇚䇷ServiceStrategyδᵃࣗᡎ⮛ε–3ᆜ࠼ServiceDesignδᵃࣗ䇴䇗ε–3ᆜ࠼ServiceTransitionδᵃࣗ䖢〱ε–3ᆜ࠼ServiceOperationδᵃࣗ䘆㩛ε–3ᆜ࠼ContinualServiceImprovementδᤷ㔣ᵃࣗ᭯䘑ε–3ᆜ࠼Step4φᵃࣗޞ⭕ળઞᵕ㇗⨼䇚䇷δManagingthroughthelifecycleε–5ᆜ࠼Step5φ㧭ᗍ“ITILщᇬ”䇚䇷䇷ҜέStep1φITILV2FoundationδITILV2ะ⹶䇚䇷ε–1.5ᆜ࠼Step2φITILV3FoundationBridgeCourseδITILV3ะ⹶ॽ㓝䇚䇷ε–0.5ᆜ࠼Step3φᵃࣗ㜳࣑⁗ඍ഑亯δঋ亯ε䇚䇷Planning,Protection&Optimizationδᵃࣗ㿺ࡈȽؓᣚфՎौε–4ᆜ࠼ServiceOfferings&Agreementsδᵃࣗבᓊૂঅ䇤ε–4ᆜ࠼Release,Control&Validationδᵃࣗᬃ֒᭥ᤷф࠼᷆ε–4ᆜ࠼OperationalSupport&AnalysisδᵃࣗਇᐹȽ᧝࡬ૂ⺤䇚ε–4ᆜ࠼Step4φᵃࣗޞ⭕ળઞᵕ㇗⨼䇚䇷δManagingthroughthelifecycleε–5ᆜ࠼Step5φ㧭ᗍ“ITILщᇬ”䇚䇷䇷Ҝέṯᦤ2*&Ⲻޢ઀θ,7,/9⴮ީ㌱ࡍ䈴ぁⲺс㓵䇤ぁδऻᤢ㘹䈋Ⲻૂ࠰⡾⢟Ⲻс㓵εྸсφ䈮〻਽〠ਆ⎸㘳䈅ᰕᵏᴰ䘏ݱ䇨䟽㘳ᰕᵏITILV2Foundation2010ᒤ06ᴸ30ᰕ2011ᒤ06ᴸ30ᰕITILV2ServiceManager2010ᒤ08ᴸ31ᰕ2011ᒤ06ᴸ30ᰕITILV2Practitioner(IPSR,IPRC,IPAD,IPPI)2010ᒤ12ᴸ31ᰕ2011ᒤ06ᴸ30ᰕITILV2/3FoundationBridge2010ᒤ12ᴸ31ᰕ2011ᒤ06ᴸ30ᰕITILV2/3ManagerBridge2011ᒤ06ᴸ30ᰕ2011ᒤ06ᴸ30ᰕ[8]Unit1Unit2Unit3Unit4Unit5Unit6Unit7[9]OSAPPORCVSOA[10]SSSDSTSOCSI[11][12]ThebusinessThetechnologyPlanningtoimplementservicemanagementApplicationmanagementThebusinessperspectiveICTInfrastructuremanagementServicemanagementServicedeliveryServicesupportSecuritymanagementThebusinessThetechnologyPlanningtoimplementservicemanagementApplicationmanagementThebusinessperspectiveICTInfrastructuremanagementServicemanagementServicedeliveryServicesupportSecuritymanagement[13][14][16]Unit1Unit2Unit3Unit4[17][18][19][20]Unit1Unit2Unit3Unit4[21]Unit2Unit1[22]⴮ީᯯ⴮ީᯯ㿺ࡈ3ODQᇔ᯳ૂ䘆㺂,606ؓᤷૂ᭯䘑,606ⴇ㿼ૂ䇺ᇗ,606ᇔ᯳'Rཌ㖤$FWᔰ㄁,606ؗᚥᆿޞ㾷≸ૂᵕᵑ਍᧝Ⲻؗᚥᆿޞ[23][24][25][26][27][28]Unit1Unit2Unit3Unit4Unit5Unit7Unit6[29][30]1.理念导入2.现状评估3.方案设计4.方案实施5.优化改进意识运动座谈交流初步方案问卷调查现场访谈评估报告差距分析定位角色制定计划设定指标设定周期定期授课企业内训远程咨询项目实习定期评估沙盘游戏周期访谈结果分析优化方案[31]ሩ䊑ᆖҐ䈮〻⭘ᡧԱъ˖IT㓿⨶/ᙫⴁ///ؑ᚟ѝᗳѫԫᴽ࣑୶㌫㔏䳶ᡀ୶˖䬰୞ᙫⴁᴽ࣑ᙫⴁ/ᢰᵟᙫⴁ/ᙫ㓿⨶ᗵᆖ䈮〻ITILV3FoundaonITILV3ѝ㓗䈮〻PolestarITSM⁑ᤏ⑨ᠿPRINCE2FoundaonM_O_R仾䲙㇑⨶䈮〻᧘㦀䈮〻ITIL儈㓗䈮〻PRINCE2PraconerCOBIT4.1FoundaonTOGAF䈮〻ITᴽ࣑ᙫⴁ䈮〻䶎䍒࣑㓿⨶Ⲵ䍒࣑㇑⨶⭘ᡧԱъ˖IT㓿⨶/亩ⴞ㓿⨶/㌫㔏㔤ᣔѫ㇑ᴽ࣑୶/㌫㔏䳶ᡀ୶˖亩ⴞ㓿⨶/ᴽ࣑㓿⨶/䀓ߣᯩṸ㓿⨶/䬰୞㓿⨶ᗵᆖ䈮〻ITILV3FoundaonITILѝ㓗䈮〻COBIT4.1FoundaonPRINCE2FoundaonISO20000ѫԫᇑṨઈ˄LA˅䈮〻M_O_R仾䲙㇑⨶䈮〻᧘㦀䈮〻ITIL儈㓗䈮〻PolestarITSMǃPM⁑ᤏ⑨ᠿITᴽ࣑㓿⨶HISM䈮〻ISO27001ѫԫᇑṨઈ˄LA˅M_O_R仾䲙㇑⨶䈮〻⭘ᡧԱъ˖ITᐕ〻ᐸᴽ࣑୶/㌫㔏䳶ᡀ୶˖ITཆवᐕ〻ᐸ/ᇎᯭ亮䰞ᗵᆖ䈮〻ITILV3FoundaonPolestarITSM⁑ᤏ⑨ᠿ᧘㦀䈮〻ITILѝ㓗䈮〻ITᴽ࣑ᐕ〻ᐸHISE䈮〻ISO20000ѫԫᇑṨઈ˄LA˅䈮〻