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精品资料网()25万份精华管理资料,2万多集管理视频讲座精品资料网()专业提供企管培训资料TRAININGNEEDSANALYSISFORMFORDEPARTMENT部门培训需求分析Pleasecompletethefollowingquestions.Theyaredesignedtohelpassessthetrainingneedsofyourdepartment.请完成下列问题,这些问题将有助于您评定您部门中的培训需求。1)Whataretheimmediatebusinessobjectives/goalsofyourdepartment?您部门现行的营业目标/工作目标是什么?2)Whatarethebusinessobjectives/goalsthatyourdepartmenthastoreachinthenearfuture?近期必须达到的目标是什么?3)Whataresomeoftheobstaclesthatthedepartmentfacesindeliveringcustomerservice?Inwhatareasdoesthedepartmentneedtoimprovetomeetcustomerexpectations?您部门在为顾客提供服务时所面对的阻力是什么?为满足客人需求,有哪些方面是部门需要改善的?4)Whatnewservicesornewtechnologicalandsystemchangeswillbeimplementedinyourdepartment?部门将实行什么新的服务项目或更新技术和制度?5)Whatkindsofskillsandknowledgearerequiredbyyourstafftoreachtheabovebusinessobjectivesandchangesinservice,customerexpectations,technological,systemandgovernmentalregulations?Howwouldyouratetheirpresentperformancelevel?您的员工应该具备哪些技能和知识才能达到以上营业目标和客户满意度、更新的技术和制度、政府的规定?你认为他们目前的胜任情况如何?6)Whattrainingwouldyourstaffneedforthemtodotheirjobbetter?Pleasephotocopy&attachadditionalcopiesofthispage,ifrequired.你的员工需要什么样的培训能使他们比以前表现得更好?请复印,如果需要可以复印增加的页并附在本页后面。No.序号CourseName课程名称Designation职位NumberOfStaffTargetStartDateOfTargetEndDateOfCourseVendor(PleasePriceS($)(Pleaseprovide精品资料网()25万份精华管理资料,2万多集管理视频讲座精品资料网()专业提供企管培训资料员工数量Course课程计划开始日期课程计划结束日期provideinformationifpossible)授课者(可能的话,请提供信息)informationifpossible)价格新加坡元(可能的话,请提供信息)Eg.1例1Grooming仪容仪表RoomAttendant客房服务员203April’9898年4月May’9898年5月International国际$80perperson每人合计Total=23X$80=$184012.3.JapaneseLanguageEnglish/JapaneseLanguageP&P(Pleaseprovideifavailable.Becausewedon’thaveitonhand)GuestServicesExecutiveClubHouseAttendantClubHouseAttendant544ASAPASAPASAPTeacherfromForeignLanguageUniversityTeacherfromForeignLanguageUniversitySubmittedby:Dec15,2004Property/Department:递交者DepartmentHead/date部门主管签名/日期物业/部门Designation:GuestServicesManagerDate:精品资料网()25万份精华管理资料,2万多集管理视频讲座精品资料网()专业提供企管培训资料职位日期
本文标题:部门培训需求分析
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