QRQC Training for APO Suppliers(Valeo)-031

January20030QRQC&PDCAFTATrainingforSuppliersWELCOMEGROWINGTOGETHERGROWINGTOGETHERGROWINGTOGETHERJanuary20031Agenda•8h30-9h30Introduction(Greeting+Expectations)•9h30-11hQRQCpresentation•11h-12hGemba(QRQContheshopfloor)•12h-13hLunch•13h-13h30QRQCVideos•13h30-14h30Conclusion•14h45-17h00PDCAFTApresentation•17h00-17h30OverallconclusionJanuary20032PresentationofParticipants•NameofyourEnterprise•YourName•YourfunctionPlease,rememberQRQCTrainingforSuppliersDetectionCommunicationAnalysisVerificationQRQCMEETINGJanuary20034WhyValeoisrequestingSuppliersparticipation?•ValeoisdeployingaCultureChangeinallSitesworldwideputtingalotofmeansandresourcestoimprove•ThischangeisdrivenbyaTop-DowneducationprogramfromTopManagementtoallourteams•Inthisscope,SuppliersaspartnersarekeyactorsinourproductionchainandtheyareobviouslyincludedinthisapproachQRQCTrainingforSuppliersJanuary20035•LeadQRQCmeetingsimprovingreactivity•FacilitatethedeploymentofthisculturechangeinternallyandrequestValeocoaching•Bemorelogicaltosolveproblems•TrainyourteamstoapplythesameprinciplesQRQCTrainingforSuppliersAfterthissessionparticipantsshouldbeableto:January20036Successfactorsofthistraining•Ifyoudon’tunderstandsomething,pleasedon’thesitatetorequestcomplementaryexplanations•Participationisopentoallpeople,pleasebeactive,shareyourexperiences•OpenyourmindandchangeyourthinkingwayTHISISTHEWAYOFSUCCESFULQRQCTrainingforSuppliersJanuary20037OutputexpectedUnderstandwhatisQRQC理解什么是QRQCHowtodoQRQCinLineandinProduction?如何在生产线上和生产中运用QRQCDefineOnJobTraining“OJT”programforSuppliersTopManagement为供应商的高层管理部门定义在职培训HowtocapitalizefromQRQC?如何从QRQC中受益January20038OutputexpectedUnderstandwhatisQRQC理解什么是QRQCWhyQRQCisrequiredfromSuppliers?为什么供应商需要QRQC•Keyword:Whatdidyouimproveyesterday?昨天你们改进了什么•Concept:QRQCmustbeputinplacetoimprovereactivity,QuickResponseandefficiencyofPDCA’s.Itshouldbealwaysdone,basedonSanGenShugi为了改善现状，快速反应，和PDCA的效果，QRQC必须运用。必须基于‘三现主义’。January20039SANGENSHUGISanmeans“3”-Genmeans“real”or“actual”-Shugimeans“ideology“San是3–Gen是‘真实的’或‘实际的’-Shugi是‘思想，主义’SanGenShugi三现主义1.RealPlace(Gen-ba)onshopfloor在车间真实的地方（Gen-ba)2.RealParts(Gen-butsu)withrealbadparts不合格品实物（Gen-butsu）3.Reality(Gen-jitsu)withdata实际数据(Gen-jitsu)January200310Genbaisaveryactiveperson.Sincehewasyounghismotherthoughthewasverycurious.Lively,it'shardforhimtoremainseatedathisdeskandwhensomebodytellshimaboutaproblem,herunstotheplacewhereitishappening,searchingandobservingallrealenvironmentfactorsthatmaybecontributingtoit.Whathelikesmostisleavinghisdesk,goingtotheproblemplace,evaluatingallthefactorsusinghislegsandhiseyes!Genba是三兄弟的老大，他从小就是好动而充满好奇心的孩子，一旦有人告诉他什么新鲜事，他一定会马上离开座位，跑到现场靠双腿和双眼四处观察，评估各种因素对事情的影响。GenbaGenba:Therealplace,whereithappens,whenit'shappeningGenba:现场，问题发生时，及时赶到现场。genbaJanuary200311genbutsuWhensomebodygiveshimthepart,OK!...heanalyzes,disassembles,tests,assemblesagainandtestseverythingagain.Forhimit'sessentialtohavethegoodandbadpartsinhishands,touchthemandunderstandwhatthecustomerthinksinordertohelppeopletosolvetheproblem.Genbutsu是老二，如果没有经过亲自核实，他从不轻信任何事。如果有人要他处理零件的问题，他总是要求拿到确实的零件亲自查看，GenbutsuGenbutsudoesn'tbelieveanyinformationwithoutcheckingit.He'sthemiddlebrotherandhe'salwayssuspiciousabouteverything.Hemustseeandtouchtheparttobelieveit.Whensomebodywantshimtoseetheproblemhealwaysasks:Iwanttoseetherealpart,otherwisehedoesn'tevenstarttalkingandrefusestocontinue.否则他拒绝做任何论断。一旦有人给他一个零件，他一定会亲自分析，测试，拆开再组装，他要亲手摆弄合格的和不合格的零件，考虑顾客的想法从而着手解决问题。Genbutsu:RealgoodandbadpartsGenbutsu:现物，合格的与不合格的都要得到January200312genjitsuGenjitsuisaverymethodicalperson.Theyoungestbrother,hewasalwaysverycleverandhelikestoplaywithnumbersandtowrite.Heusedtoenjoydrawinglinesandcolumnsandhismotherfoundoutthatthesedrawingsweregraphs.GenjitsuForGenjitsu,it'simportanttoknowwheretheproblemis,howandwhenithappenedandifitispossibletoanticipatewhenitwillhappenagain.Actinglikethisit'spossibletosolveanything,tomakeanychangeandtoavoidthereoccurrenceofanyproblem!Genjitsu:RealdataGenjitsu:现实，得到真实的数据Ifthereisaproblemtobesolvedhestartssearchingfordata,recoveringregisters,graphsandreports,makingtestsagain,Idon'twanttoGUESS,IwanttobeSURE!Genjitsu是三兄弟里最小的，他相信通过计算得到的数据。他从小就喜欢画些条条框框，他妈妈惊奇地发现他原来是在学习画图表。一旦有问题发生，他总是收集数据，查看记录，重新测试，绘制图表、报告。他总是说‘我不去猜测，我要确切的结果’。他尝试弄明白问题怎么会发生，什么时候发生，是否可以预期下一次再发生。他尝试各种方法，避免问题再次发生。MAQJanuary200313BeforetalkingQRQC:Let’sbeawareofoursituationandweaknessesLet’schangeourthinkingwayUnderstandQRQCTHISISHOWWECANSUCCEED!January200314ThierryMorincommented:On01/02:“QualityisoneofthebiggestweaknessesofourCompany”On07/02:“WewillchangeourCulture,basedonSanGenShugi”On10/02:“EverysiteneedstoapplyQRQCandSanGenShugi”WENEEDTOUSEQRQC!UnderstandQRQCJanuary200315(Strategy)ManagementSkill(Structure)QualityControlandSystem(System)PostMortemAnalysisReactivityDepthanalysisValeo‘sVoiceAnalysisRecurrenceofincidentsQRQCUnderstandQRQCQuickResponseQualityControlFTA(FactorsTreeAnalysis)January200316UnderstandQRQCJanuary200317ISHIKAWA5WhysFTARedBoxControlManagementPDCAAutoQualityMatrixProjectsQRQCISOTSVALEO10005axes5WhysSanGenShugiGROUNDUnderstandQRQCSuppliersM